Hotel Las Palmas Cancun Centro

Property class: 3

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Reviews

5.4 out of 10
Consider a stay at Hotel Las Palmas Cancun Centro and take advantage of free continental breakfast, a coffee shop/cafe and a garden. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a bar and a restaurant.

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

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About the area

Located in Cancun, Hotel Las Palmas Cancun Centro is in the city centre. Plaza Las Americas and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Cancun Cultural House and El Sol de Cancun are also worth visiting. Visit our Cancun travel guide
Map
Calle Palmera 43,, Cancun, QROO, 77500

What's nearby

  • A building with a large sign reading "Cancun" and a flagpole in front.
    Benito Juarez Municipal Building
    9 min walk - 0.5 miles
  • Mercado 23
    3 min walk - 0.2 miles
  • Las Palapas Park
    6 min walk - 0.4 miles
  • Plaza 28
    14 min walk - 0.8 miles
  • Plaza Las Americas
    5 min drive - 1.6 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    23 min drive

Restaurants

  • El Paisano Del 23
    3 min walk
  • La Suegra
    3 min walk
  • KFC
    3 min walk
  • Subway
    5 min walk
  • Pizza Hut
    3 min walk

About this property

Hotel Las Palmas Cancun Centro

  • Hotel near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
  • Consider a stay at Hotel Las Palmas Cancun Centro and take advantage of free continental breakfast, a coffee shop/cafe and a garden. In addition to a bar and a restaurant, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
  • You'll also enjoy the following perks during your stay:
    • Free self-parking
    • A TV in reception, smoke-free property and multilingual staff
    • Luggage storage, a 24-hour front desk and concierge services
  • Room features
  • All guest rooms at Hotel Las Palmas Cancun Centro offer comforts, such as air conditioning, in addition to
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 32-inch TVs with cable channels
    • Wardrobes/cupboards, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to noon
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

Frequently asked questions

Is Hotel Las Palmas Cancun Centro pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Las Palmas Cancun Centro?

Self-parking is free at this property.

What time is check-in at Hotel Las Palmas Cancun Centro?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM.

What time is check-out at Hotel Las Palmas Cancun Centro?

Checkout is at 11:00 AM.

Where is Hotel Las Palmas Cancun Centro located?

Located in Downtown Cancun, this hotel is within a 10-minute walk of Mercado 23, Xbalamqué Theater and Las Palapas Park. Benito Juarez Municipal Building and Mercado 28 are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Las Palmas Cancun Centro Reviews

5.4

5.0

Cleanliness

4.2

Amenities

5.6

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 6 out of 25 reviews
Rating 8 - Good. 2 out of 25 reviews
Rating 6 - Okay. 5 out of 25 reviews
Rating 4 - Poor. 1 out of 25 reviews
Rating 2 - Terrible. 11 out of 25 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wordt hotel in my life. Nothing like the pictures, dirty, Bad smell and unsafety
Stayed 6 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
the location is not very safe
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
The room was nowhere as depicted in the photos shown. It was the absolute worst hotel stay that I have ever had in my life. Breakfast was listed as included, however, apparently the location for breakfast was offsite, I would not know as I could not leave the place fast enough. The description listed as having a bar - not the case. A truly horrible experience
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book here. You will be very disappointed. We booked a one night stay on our way through....we booked a 3 bedroom. Upon checking in we were greates by some I me who didn't speak a word of English. We managed. When we got to our room it only had 2 beds and thats all they had. The room was horrible. We didn't expect much due to the price but this was absolutely horrible. The beds were basically box springs...and that is what you felt sleeping on them. The floor would have been better. The noise coming from the hotel was bad and late into the night. The neighborhood was not good, very sketchy. Did not feel safe. I do not recommend. Stay elsewhere.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No lo hagan... busquen otra opción
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitivamente esos lugares donde hay expectativa y realidad... desde que llegamos no tomaron en cuenta las habitaciones que solicitamos y nos querian dar solo 1 habitacion con literas y horrible a los alrededores gente tomando y musica a mucho volumen en la banqueta y el de recepcion no quiso hacer nada... al pedir cancelar nos enviaron a otro hotel de ellos a una cuadra y ahi si mas o menos se parecian las fotos y nos hiciero pagar otra habitacion por que por error no habia visto que estaban pagadas dos y al mostrarles comprobante. Ya no quicieron reembolsar
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno no me dieron eso es una cueva de cubanos indocumentados algunos con aspecto de delincuentes no dejan descansar pasan con escándalo y gritería en el hotel nadie me hizo la limpieza
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención, muy limpio y lo recomiendo
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Personale scortese. Pavimento sporco. Lenzuola sporche e dopo averle fatte sostituire le seconde erano anche peggio. Bagno sporco. La doccia non funzionava. Siamo rimasti 1 ora e poi siamo scappati. Nei corridoi il personale urlava e litigava. Il peggiore hotel che abbia visto
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
A equipenfoi muito gentil. O quarto e corredores cheiravam a cigarro. Nosso quarto não tinha cortina na janela nem tampa de vaso.
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Liked: Property conditions & facilities
PREPARACION DEL PERSONAL QUE ATIENDE EL LUGAR
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy bien
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Lo que no me gustó es que no hay estacionamiento dentro del hotel..ya que el carro lo tuvimos que dejar afuera.en la callé.. otro aspecto que no me gustó fue que el sanitario olía muy muy pero muy mal..estaba limpio siii..pero salía un horrible olor por el drenaje del lavamanos..sin embargo nos agrado el trato en la recepción.muy atentos y cordiales.. habitación limpia..
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo trato hacia los clientes
Stayed 5 nights in Nov 2023
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025