Title: Hotel Imperial Laguna Faranda Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Imperial Laguna Faranda Lakefront hotel with free breakfast and 24-hour front desk ![Outdoor pool, open 8:00 AM to 8:30 PM, pool loungers](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/9a9c72e7.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lake](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/3cecc662.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room | In-room safe, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/7ad5b4e8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/1009b845.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/e9831330.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Imperial Laguna Faranda blends Cancun's vibrant energy with French elegance. Guests enjoy the 9-hole golf course, relax at the outdoor pool with sun loungers, and savor fine cuisine at La Palapa Belga. The property offers car rentals and free WiFi throughout. 6.4 ## Popular amenities - - Breakfast included - Housekeeping - 24/7 front desk - Parking included - Air conditioning ## Room options ### Check availability for these dates Tonight [Nov 28 - Nov 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=83587&PinnedHotelID=83587&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![In-room safe, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/b492163f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Superior - 484 sq ft - Sleeps 4 ![In-room safe, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/43c2a4bd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Standard - 215 sq ft - Sleeps 4 ![Standard Room | In-room safe, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/8c696f1c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Balcony Individually furnished Air conditioning Free rollaway/extra beds TV Blackout curtains Private bathroom Hairdryer - 398 sq ft - Golf view - Sleeps 4 - 2 Double Beds OR 1 King Bed ![Classic Room, Balcony, Lagoon View | In-room safe, individually furnished, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/90000/83600/83587/883d07fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Balcony, Lagoon View ### Highlights Balcony Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Kitchenette Fridge TV - 431 sq ft - Lagoon view - Sleeps 4 - 2 Double Beds OR 1 King Bed ## You may also like Ad ![1 bedroom, pillow-top beds, laptop workspace, free WiFi](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/117000000/116550000/116546300/116546242/d5718b2b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Majestic Mirage Costa Mujeres, All Suite Resort - All Inclusive Costa Mujeres - On private beach - Pool - Breakfast included - All-inclusive £368 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Mirage-Costa-Mujeres.h116546242.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=e961d117-8347-4eb7-802a-47793af9c787&top_cur=GBP) Ad ![Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/103000000/102580000/102572400/102572365/cd704eac.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AVA Resort All Oceanfront - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Imperial-Laguna-Faranda.h83587.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Imperial-Laguna-Faranda.h83587.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13309%2C-86.75745&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2mKv_fknSgFVAaqA00Zytfsam3A=) Calle Quetzal No.11, Km 7.5, Cancun, QROO, 77500 #### What's nearby - Cancun Golf Club at Pok Ta Pok - 6 min walk - 0.4 miles - Plaza Caracol Mall - 13 min walk - 0.7 miles - Cancun Convention Center - 17 min walk - 0.9 miles - Tortuga Beach - 19 min walk - 1.0 mile - Forum Beach - 7 min drive - 1.3 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive #### Restaurants - ‪Club InterContinental (Club Lounge) - ‬6 min walk - ‪Taqueria Los Chachalacos - ‬3 min drive - ‪The Surfin Burrito - ‬6 min drive - ‪El Caribeño - ‬8 min walk - ‪Campo de Golf Pok-Ta-Pok - ‬11 min walk ## About this property ### Hotel Imperial Laguna Faranda Hotel near Cancun Convention Center Located close to Tortuga Beach and La Isla Shopping Mall, Hotel Imperial Laguna Faranda provides free continental breakfast, an adjacent golf course and a terrace. The on-site French cuisine fine-dining restaurant, La Palapa Belga, features al fresco dining and dinner. Free WiFi in public areas is available to all guests, along with a garden and car hire on-site. Additional perks include: - An outdoor pool, along with sunloungers - Free self-parking - A round-trip airport shuttle (surcharge), concierge services and a 24-hour front desk - Luggage storage, laundry services and multilingual staff Room features All 62 individually furnished rooms offer perks such as air conditioning, as well as amenities such as safes and free bottled water. Other amenities include: - Bathrooms with showers and free toiletries - TVs with satellite channels - Balconies, free extra beds and daily housekeeping ## Similar properties ![On the beach](https://images.trvl-media.com/lodging/42000000/41530000/41525400/41525348/ba7ba40a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Imperial las Perlas Zona Hotelera - Pool - All-inclusive - Kids pool - Parking included 6.8 1,008 reviews £53 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=41525348&PinnedHotelID=41525348&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/2000000/1860000/1858700/1858661/63b9be2e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calypso Hotel Cancun Zona Hotelera - Pool - Parking included - Free WiFi - Restaurant 7.2 Good 984 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=1858661&PinnedHotelID=1858661&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/59000000/58190000/58187100/58187053/495ab521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cyan Cancun Resort & Spa Zona Hotelera - 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Pool - Breakfast included - Free airport shuttle - Pet-friendly 8.8 Excellent 2,773 reviews £102 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=61419732&PinnedHotelID=61419732&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transport - Street parking available - Return airport shuttle (surcharge) - Free self parking on site - Limited on-site parking - Wheelchair-accessible parking available ### Food and drink - Free continental breakfast available daily 7:00 AM to 11:00 AM - A restaurant ### Restaurants on site - La Palapa Belga ### Things to do - 9-hole adjacent golf course - Outdoor pool ### Family friendly - Free rollaway/extra bed - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - On a lake - Outdoor furniture - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible registration desk ### More - 3 floors - 4 buildings - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free rollaway/extra bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Free bottled water ### More - Access via exterior corridors - Air conditioning - Desk - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds! Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.27 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 8:30 PM ### Property is also known as Celuisma Imperial Laguna Celuisma Imperial Laguna Cancun Beach House Imperial Laguna Faranda Hotels Hotel Cancun Celuisma Imperial Laguna Hotel Cancun Celuisma Laguna Imperial Hotel Imperial Laguna Imperial Laguna Imperial Laguna Hotel Celuisma Imperial Laguna Cancun Hotel Cancun Imperial Laguna Cancun Beach House Imperial Laguna Faranda Hotels Hotel Beach House Imperial Laguna Faranda Hotels Cancun Hotel Imperial Laguna Faranda Cancun Hotel Imperial Laguna Faranda Imperial Laguna Faranda Cancun Imperial Laguna Faranda Hotel Hotel Imperial Laguna by Faranda Cancun Cancun Hotel Imperial Laguna by Faranda Hotel Hotel Hotel Imperial Laguna by Faranda Hotel Imperial Laguna by Faranda Cancun Celuisma Imperial Laguna Hotel Beach House Imperial Laguna by Faranda Hotels Imperial Laguna Faranda Cancun Imperial Laguna Faranda Cancun Hotel Imperial Laguna by Faranda Hotel Imperial Laguna Faranda Hotel Hotel Imperial Laguna Faranda Cancun Hotel Imperial Laguna Faranda Hotel Cancun ## Frequently asked questions ### Does Hotel Imperial Laguna Faranda have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:30 PM. ### Is Hotel Imperial Laguna Faranda pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hotel Imperial Laguna Faranda? > Self-parking is free at this property. ### What time is check-in at Hotel Imperial Laguna Faranda? > Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Imperial Laguna Faranda? > Checkout is at noon. ### Does Hotel Imperial Laguna Faranda provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Hotel Imperial Laguna Faranda located? > Located in Zona Hotelera, this golf hotel is within 1 mi (2 km) of Cancun Convention Center and Tortuga Beach. Playa Tortugas and La Isla Shopping Mall are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Imperial Laguna Faranda Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.4 Cleanliness ### 7.2 Location ### 6.8 Staff & service ### 6.6 Eco-friendliness ### 5.6 Property conditions & facilities 10 - Excellent 141 8 - Good 197 6 - Okay 187 4 - Poor 105 2 - Terrible 148 ### 4/10 Poor #### Keith 15 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I do not recommend this hotel. ##### Keith Stayed 1 night in Aug 2025 ### 6/10 Okay #### Sangita 25 Aug 2025 Disliked: Property conditions & facilities Room condition were ok and requires some renovations. Needs improvement in bed (poor bed quality). Limited option in breakfast. Ok for 1 or 2 night stays. Swimming pool is good. No hanger in bathroom while taps and shower are too old and needs replacement. Mold smell. Air Conditioner in very good condition ##### Sangita Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Rommane 27 Mar 2024 Liked: Staff & service, room comfort Disliked: Cleanliness I enjoyed my stay would stay there again . ##### Rommane Stayed 7 nights in Mar 2024 ### 10/10 Excellent #### Alexander Anthony 16 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to the beach ##### Alexander Anthony Stayed 8 nights in Dec 2024 ### 10/10 Excellent #### Gabriela Itzel 27 May 2025 Liked: Amenities . ##### Gabriela Itzel Stayed 4 nights in May 2025 ### 8/10 Good #### Maria 4 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet area and family friendly ##### Maria Stayed 5 nights in Mar 2024 ### 2/10 Terrible #### Correa 26 Mar 2025 Liked: Amenities Disliked: Property conditions & facilities Need make again the building had more than 30 years old ##### Correa Stayed 2 nights in Mar 2025 ### 8/10 Good #### Natalia 31 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities FULL ##### Natalia ### 10/10 Excellent #### gary 3 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Older but well kept property with a nice pool, dock, and nice views. The staff is 1st class. I got the service you would expect in expensive hotels. ##### gary Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Rosa 5 Mar 2024 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities I like the zone is very accessible to the center of Cancun very quiet & safe I like the fact they provide bottle waters & refills water ##### Rosa Stayed 6 nights in Feb 2024 ### 8/10 Good #### Jonathan Wood- 25 Nov 2023 Liked: Staff & service, amenities, property conditions & facilities The location and value for money. ##### Jonathan Wood- Stayed 7 nights in Nov 2023 ### 2/10 Terrible #### Shahram 30 Apr 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Not even a soap, you easily hear people talking, from other rooms super messy, beds are small, I could smell someone was smoking, not a shampoo, the washrrom was dirty, I would never stay here even for free. ##### Shahram Stayed 1 night in Apr 2025 ### 8/10 Good #### Verified traveller 22 Feb 2024 Liked: Staff & service, property conditions & facilities Good for the money! ##### Verified traveller Stayed 2 nights in Feb 2024 ### 6/10 Okay #### Raul 6 May 2025 Disliked: Property conditions & facilities It’s cheap but you pay for what you get. In the bathroom there was a leak underneath the faucet. There were cracks on the walls. I had also paid for a balcony thinking I was going to have a great view and I got a first floor room to view to nothing. You also have to pay taxes when you check in. The cleaning is not that good either. It could’ve been better. ##### Raul Stayed 4 nights in Apr 2025 ### 8/10 Good #### Jose M 13 Jun 2024 Liked: Cleanliness, property conditions & facilities Great location, no expensive. No hot water, but not needed. Use the bus not need rental car ##### Jose M Stayed 4 nights in Jun 2024 ### 4/10 Poor #### Jorge Enrique 10 Mar 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities No hot water, no cup or glass to drink water in the room. Other breakfast is a scam. Bath condition very poor.. ##### Jorge Enrique Stayed 1 night in Mar 2025 ### 6/10 Okay #### Inja 6 Mar 2025 Disliked: Amenities, property conditions & facilities ROOM W AS NOT CLEAN ##### Inja Stayed 2 nights in Mar 2025 ### 4/10 Poor #### Deborah A 28 Jul 2024 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort I only stayed there because it was close to the nightclubs. It’s in terrible condition sink was broken, bedsheets stained, hard beds, horrible smell. ##### Deborah A Stayed 5 nights in Jul 2024 ### 6/10 Okay #### Ma Del Rosario 5 Jan 2025 Liked: Cleanliness Disliked: Property conditions & facilities In pictures you can see beautiful sights but when you are there it’s different, the walls, doors are old, need repairing, sink in bath falling, it’s missing an table or hungers for your clothes, and this property don’t have restaurant ##### Ma Del Rosario Stayed 5 nights in Dec 2024 ### 6/10 Okay #### Gregory 12 Feb 2023 Was nice place to stay for the money. Outside grounds could be cleaner ##### Gregory Stayed 4 nights in Feb 2023 ### 6/10 Okay #### iran 27 Jan 2025 Liked: Property conditions & facilities Ok ##### iran Stayed 2 nights in Jan 2025 ### 8/10 Good #### Martin 9 Feb 2024 Liked: Staff & service As we had gotten there a few hours early for our check in the friendly staff let us park our car so we could walk and get something to eat before checking in. Place was clean enough and in a nice enough location to get to food and other things to do. Wish we had time to go use the pool as it looked nice and refreshing. ![](https://a.travel-assets.com/ugc/hotel-reviews/367001DE22C2E3BBB388CB68B2321616C7E39EC91707515056238.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D2FA6FEC11A2F5BE457F156D7A325681981252751707515050827.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Martin Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### LILIANA LEON 27 Oct 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Property needs urgently refurbishment/renovarion and our room had a leak above one of the beds, the bathroom light did not go on. It has potential good neighborhood and nice staff. They made our emotional support dog feel very welcomed. ##### LILIANA LEON Stayed 1 night in Oct 2024 ### 2/10 Terrible #### ST 14 Jan 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### A small step above a hostel The location was not as described . Beds were twins, not king size as stated. There there 4 of us in a room and we only had 2 towels. To get more it was a fight with the front desk it was a fight. ![](https://a.travel-assets.com/ugc/hotel-reviews/6DB3D5BA9BD01A00E2F6D2410B72C27E7F9D4D6E1736858688097.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F4A8CFA4ED23C5F1B63A25CF9321A5EAF63078E71736858687163.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D68CA2169BCA22BA7638870AE64A4FA3A42B11E81736858688201.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/540B84022DC28F5A9AA200B04050AE4F246806A51736858688605.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ST Stayed 2 nights in Dec 2024 ### 4/10 Poor #### Wanda 5 May 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The plumbing on the property was terrible. We were told not to put toliet tissue in toliet because it would get clogged. The mattress was soiled with some nasty unknown substance. The staff was nice and very helpful with information about activities to do in Cancun. No phones in the rooms for the guests to use. The bed didn't have fitted sheets put on the mattresses just regular sheets and no spreads to keep you warm. The breakfast wasn't real breakfast just cereal, milk and orange juice. ##### Wanda Stayed 8 nights in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Mex Hoteles](https://www.expedia.co.uk/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Kore Tulum Retreat and Spa Resort - 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