Title: Hotel Colonial San Carlos Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Colonial San Carlos Hotel with a rooftop terrace, near Plaza Las Americas ## Photo gallery for Hotel Colonial San Carlos ![Property grounds - Hotel Colonial San Carlos (Cancun)](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117480/6b4b92cd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - Hotel Colonial San Carlos (Cancun)](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117480/41a50e62.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - Hotel Colonial San Carlos (Cancun)](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117480/4c6a413f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Colonial San Carlos (Cancun)](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117480/b522956c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway - Hotel Colonial San Carlos (Cancun)](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117480/dd55ccd0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Colonial San Carlos provides amenities, such as a rooftop terrace and shopping on-site. Guests can connect to free in-room WiFi. ## Reviews 5.0 ## Popular amenities - Free Wi-Fi - Housekeeping - 24/7 front desk ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=9117480&PinnedHotelID=9117480&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=9117480&PinnedHotelID=9117480&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=9117480&PinnedHotelID=9117480&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=9117480&PinnedHotelID=9117480&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=9117480&PinnedHotelID=9117480&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=9117480&PinnedHotelID=9117480&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=9117480&PinnedHotelID=9117480&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=9117480&PinnedHotelID=9117480&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Double Room ![Double Room | Iron/ironing board, free cots/infant beds, free rollaway beds, free WiFi](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117480/7e24bd63.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Air conditioning Free rollaway/extra beds Free cots/infant beds TV Ceiling fan Private bathroom Hairdryer Cable channels - City view - 431 sq ft - Sleeps 3 - 1 Single Bed ### View all photos for Room, 2 Double Beds ![Iron/ironing board, free cots/infant beds, free rollaway beds, free WiFi](https://images.trvl-media.com/lodging/10000000/9120000/9117500/9117480/c5162193.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Double Beds ### Highlights Balcony Free rollaway/extra beds Free cots/infant beds TV Private bathroom Cable channels Daily housekeeping Iron/ironing board - City view - 431 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![On the beach, sun-loungers, beach umbrellas, beach massages](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids’ pool 8.6 Excellent 2,679 reviews £145 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=8da0be0d-9bfd-4d83-880b-620ccf205826&top_cur=GBP) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1200000/1199400/1199347/b8f0a59c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Cancun Downtown Cancun - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Colonial-San-Carlos.h9117480.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Colonial-San-Carlos.h9117480.Hotel-Information) ## About the area Located in Downtown Cancun, a neighbourhood in Cancun, Hotel Colonial San Carlos is near a metro station. Ultramar Ferry Puerto Juárez and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xoximilco and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.16815%2C-86.82698&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CW7_mQjZFC39cXlhhm9SmNt8uIw=) Cedro #40 Sm 23 MZ 36, Benito Juarez, Cancun, QROO, 77500 ### What's nearby - ![Cancun_BenitoJuarezMunicipalBuilding_6277943_016](https://images.trvl-media.com/place/6277943/ea950b64-8a95-4790-8f37-5b0ccfe5c808.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Benito Juarez Municipal Building 11 min walk \- 0.6 miles - Mercado 23 3 min walk \- 0.2 miles - Las Palapas Park 10 min walk \- 0.5 miles - Mercado 28 14 min walk \- 0.8 miles - Plaza 28 19 min walk \- 1.0 mile ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 27 min drive ### Restaurants - McDonald's 7 min walk - El Paisano Del 23 2 min walk - La Suegra 2 min walk - Taqueria Coapeñitos 8 min walk - KFC 7 min walk ## About this property ### Hotel Colonial San Carlos Hotel near Ultramar Ferry Puerto Juárez Hotel Colonial San Carlos provides amenities, such as a rooftop terrace and shopping on-site. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - A 24-hour front desk Room features All guest rooms at Hotel Colonial San Carlos include amenities, such as free WiFi. More amenities include: - Free infant beds and free extra beds - Bathrooms with showers - TVs with cable channels ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/8000000/7550000/7542300/7542201/80672d8f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa del Palmar Cancun All Inclusive Beach Resort & Spa Punta Sam - Pool - Hot tub - All-inclusive - Spa 9.0 Wonderful 1,592 reviews £435 includes taxes & fees 18 Feb - 19 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=7542201&PinnedHotelID=7542201&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/93000000/92500000/92498400/92498346/bcfeb174.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Torre Sofia great apartments & estudios Downtown Cancun - Pool - Kitchen - Free Wi-Fi - Air-conditioning 8.8 Excellent 102 reviews £94 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=92498346&PinnedHotelID=92498346&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=9117480&PinnedHotelID=9117480&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=9117480,7542201,92498346) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Wheelchair-accessible parking available ### Things to do - Shopping ### Family friendly - Free rollaway/extra bed - In-room cot ### Conveniences - 24-hour front desk ### Guest services - Housekeeping (daily) ### Outdoors - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - Designated smoking areas ## Room amenities ### Bedroom - Free cot - Free rollaway/extra bed ### Bathroom - Private bathroom - Shower ### Entertainment - TV with cable channels ### More - Iron/ironing board ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11:30 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Free rollaway/extra beds! Free cots are available on request at the property ### Payment types at the property ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the property's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Hotel Colonial San Carlos Cancun Hotel Colonial San Carlos Colonial San Carlos Cancun Colonial San Carlos ## Frequently asked questions ### Is Hotel Colonial San Carlos pet-friendly? ### What time is check-in at Hotel Colonial San Carlos? ### What time is check-out at Hotel Colonial San Carlos? ### Where is Hotel Colonial San Carlos located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Colonial San Carlos Reviews 5.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 5.4 Cleanliness ### 7.0 Location ### 6.6 Staff & service ### 4.8 Property conditions & facilities 10 - Excellent 2 8 - Good 3 6 - Okay 9 4 - Poor 7 2 - Terrible 7 ## Reviews ### 2/10 Terrible #### Chris, L 7 Jan 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible hotel! I booked This hotel 2 weeks before my trip and they just told at the hotel lobby "my reservation was cancelled because they sold everything out ". I showed them my Travelocity reservation confirmation and they just said told me " to find someplace else " because they already sold out...RUDE, Irresponsibles, NOT RECOMMENDED !!!!! Travelocity: be careful with this people on your network!!!! ##### Chris ### 2/10 Terrible #### Oliver, Karlsruhe 25 Feb 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nicht zu empfehlen! Alles alt,schmutzig überteuert Auch für eine Nacht zu dem Preis viel zu teuer. Es ist schmutzig und alt. Das Bad schimmelt vor sich hin, Stromleitungen schauen heraus (auch im Bad). Es ist sehr schwer zu finden. Personal ist zwar bemüht, können aber kein Englisch und scheinen nicht zu putzen. Nicht zu empfehlen. ##### Oliver ### 2/10 Terrible #### Verified traveller 17 Feb 2016 Disliked: Cleanliness, property conditions & facilities, room comfort #### no me gusto no me quede no me quede en el hotel no estoy dispuesto aceptar el cargo ##### Verified traveller ### 4/10 Poor #### Verified traveller 10 Jan 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Only if you're desperate I've never stayed in less than a 3-star hotel before. So I hope I'm not being too mean with this review, but this place was pretty gross. The bed/bedding was clean but that's about it. There was mold all over the walls in the bathroom, paint was falling off the walls, the floor wasn't swept, and there wasn't even a seat on the toilet. If you're a budget traveler then this might be the cheapest place you can find in the high season, but I would go out of my way to find a more comfortable/cleaner dorm in a hostel before staying here again. It was pretty gross. A few people upstairs complained that the rain was coming into their room. ##### Verified traveller ### 8/10 Good #### Mark James, Seoul 8 Jan 2016 Liked: Cleanliness, staff & service, room comfort #### comfortable 3-star hotel next to great market The hotel staff was kind and accommodating. The wifi in the lobby was very fast. The hotel is located by a great market in the town of Cancun. ##### Mark James ### 10/10 Excellent #### Cheko, cpe 9 Aug 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel pequeño y agradable cerca del mercado 23 Muy centrico y cerca de avenidas principales, pude entrar al hotel a las 9 am con mucho sueño pues habia viajado la noche anterior ##### Cheko ### 2/10 Terrible #### EUGENIA, GUADALAJARA 24 Jul 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### RESERVACION DE HOTEL Buen dia, por éste medio emito una queja de riguroza importancia, ya que NO ME RESPETARON LA RESERVACION!!... Adicional que la Srita que atiende se encontraba ingiriendo bebidas alcholicas con gente en el momento de que acudimos al hotel Pesimo el servicio de la srita que se inventó que se canceló la reservacion, cuando no era cierto!!! Ojalá pongan a gente a la atencion de los clientes con mas etica profesional, y responsable porque no es una cantina el hotel, y mas siendo familiar. Saludos. ##### EUGENIA ### 4/10 Poor #### Manuel Jesus, Jose Maria Morelos 3 Jun 2015 Disliked: Property conditions & facilities #### Viaje a Cancun Bien ##### Manuel Jesus ### 6/10 Okay #### Nick, Washington, DC 16 Mar 2015 Liked: Cleanliness, staff & service Close to the ADO bus, still hard to find for me though. Never go to double room 5: the AC is loud and useless, uncomfortable smell of the bathroom, and no hot water for shower, very noisy local neighbors across the street who had parties at their balcony until 2 am. But another single room on the top floor (16?) is fine, with good AC, hot water and fair condition. Most staffs don't speak English... ##### Nick ### 4/10 Poor #### Samuel, Paraguay 11 Mar 2015 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Hotel bien céntrica, barato pero faltan renovar. La persona que nos recibió, lo hizo con mucha amabilidad y bien tratable. La persona que estuvo de guardia en la noche no tuvo el mismo trato de cliente. Subimos al tercer piso porque queríamos salas mas cerca los unos de los otros. Pasando por los pasillos del primer y segundo piso, había un olor bastante fuerte de humo de cigarrillo.El ultimo rango de escaleras son al aire libre y bien peligros para niños pequeños y personas de mayor edad ni a decir. En tiempo de lluvia seria algo bien serio. Yo no se nada de como se coloco las estrellas al hotel, pero me pregunto de como consiguió las 3 estrellas?????? No quiero decir que es terrible, pero si fue decepcionante. La impresión que da en su pagina de web realmente no es muy acertado. Si alguien busca un hotel barato, este si que es, pero se tiene que saber que es barato y limpieza regular pero nada mas. ##### Samuel ### 10/10 Excellent #### Lisa, Montreal 22 Feb 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good location, near the bus station. We stayed here for one night because we had an early morning flight to catch from the airport and wanted to be near the bus station. We were pleasantly surprised by the quiet corner the hotel stands on. We wandered around the market right opposite, and we sat at one of the local restaurants nearby. Oddly, the nice-looking seafood restaurant opposite the hotel was closed for dinner, but we would have loved to have gone because it looked nice. Hotel was clean, well-located and the staff were very helpful. Free internet worked well in the room and the bed was comfortable. ##### Lisa ### 4/10 Poor #### Verified traveller 15 Feb 2015 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness, room comfort #### el medio ambiente esta mal los equipamientos son viejos,la habitacion no esta limpia.se tapa la taza,el bano se sale agua a la habitacion. ##### Verified traveller ### 4/10 Poor #### K, San Francisco, CA 24 Jan 2015 Disliked: Cleanliness, property conditions & facilities #### Not worth it. Thought I'd book this room to save some money. Wasn't even worth the \~$30/night that I paid. First of all, at check-in, the receptionist couldn't find my reservation, and instead of looking more carefully, he just assumed that my last name was someone else's, and he gave me the key to their \[occupied\] room. Secondly, this place is filthy. It reeks, there are dead cockroaches everywhere, and the walls are covered in black mold. They gave us 1 towel for 2 people, and it was damp. The only plus is that it's quiet at night. ##### K ### 6/10 Okay #### Edward, Canada 19 Jan 2015 Liked: Staff & service #### Good location for the price Good time + I do not have time to write a book here ##### Edward ### 8/10 Good #### MILAGROS, Venezuela 15 Jan 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Atencion Excelente Atencion! ##### MILAGROS ### 6/10 Okay #### Traveller 13 Jan 2015 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Cheap but... The receptionist was nice and helpful. Room was quite run down. Avoid the 3rd floor rooms. The airconditioning is loud, there are loud engines outside in the storage room and banging of metal doors keep you awake at night. ##### Traveller ### 6/10 Okay #### Verified traveller 12 Jan 2015 Liked: Cleanliness, staff & service, room comfort #### Bien situé et abordable Bien situé et abordable. Cependant il n'y avait pas s'eau chaude et de lumière dans la chambre de bain. Cepandant le personel était courtois et l'hotel est bien situé près de la garre d'autobus et des marchés. ##### Verified traveller ### 8/10 Good #### Joshua, New York 11 Jan 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Away from the tourist traps We walked, we saw, we ate, we siesta'd and we didn't get bothered people asking us to buy trinkets and t-shirts. This hotel is in a perfect location to walk to anything you want in el Centro. We walked to the ferry to Isla Mujeres, to playa del nina, and to plaza de palapa. If you are not in the mood to walk, it is quite easy to catch a cab or a bus as it is only a few block to the main ADO terminal. Market 23 across the street is what market 28 should be. ##### Joshua ### 6/10 Okay #### Ignacio, Madrid (España) 9 Jan 2015 Disliked: Cleanliness, property conditions & facilities, room comfort #### apropiada relación precio-calidad Buena ubicación cerca de la estación de autobuses que te comunica con el aeropuerto. Ruidoso (junto a un mercado con música). Pero apropiada relación calidad-precio ##### Ignacio ### 6/10 Okay #### Verified traveller 8 Jan 2015 Liked: Staff & service Disliked: Property conditions & facilities, room comfort Wasn't bad... just a little bit old, obviously you are not paying the fancy place, so you can't complain, but just for sleeping and showering... it's ok, I guess ##### Verified traveller ### 2/10 Terrible #### Verified traveller 2 Jan 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Re malo Es lo peor que he visto, no dure 10 min y salí a buscar otro hotel, aparte se quedaron con el dinero que cancele sin pasar en este lugar ni una noche, lo resumo como lo peor de lo peor ##### Verified traveller ### 2/10 Terrible #### Sonia, Phoenix Arizona 31 Dec 2014 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don't trust web sites hotels Ugly and dirty, very dirty. The price was higher than other hotels cleanest and in a better condition. The morning, afternoon and night front desk employees was very helpful. That it's ; / ##### Sonia ### 4/10 Poor #### Verified traveller 15 Dec 2014 Disliked: Cleanliness, property conditions & facilities, room comfort #### Hotel muy viejo cerca al ADO El personal del hotel amable, pero las instalaciones muy viejas, se podian sentir los resortes de los colchones en la espalda. El baño terrible, muy feo y no lo limpiaban bien. Solo habia internet en la recepción y las habitaciones cercanas donde llegaba la señal. ##### Verified traveller ### 4/10 Poor #### すすみた, 広島 28 Nov 2014 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### バスターミナルに近い シャワーのお湯の出は最高でしたが、ベットカバーがカビていました。expediaで予約して行ったにも関わらず、予約がなされておらず、さらに、80ペソ上乗せで払わされました。 ##### すすみた ### 6/10 Okay #### Al , Grand Junction Colorado 23 Nov 2014 #### It met my expectations. I am an old gringo and a thrifty traveler. The less I spend on a room the longer I can stay and the more I can do. It is frequently a fine line between a clean, comfortable safe and cheap. I do not speak Spanish making thinks a little more difficult. Down town Cancun is not for everybody. It is a matter of expectations. If you expect Crystal shining tile floors and having people faun over you and carry you luggage this place and down town are not for you. If you want clean safe and cheap. Bingo you got it. The only problem was transportation. The taxi/shuttle did not know where it was at. Despite having the name and address carefully typed out for them. A travel tip always have the hotel name and address typed out in the native language. They tried to sell me a taxi for $68 USD instead of a shuttle for $17\. Since they did not know where it was and it was not at the beach, read at least $100 USD a night they implied it was dirty an in a bad area. I hung tough and it was neither. ##### Al ---