Title: Melia Casa Maya Cancun All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Melia Casa Maya Cancun All Inclusive Casa Maya Cancun welcomes travelers to a beachfront retreat where white sand meets turquoise waters, with two pools and water activities for every type of vacation ## Photo gallery for Melia Casa Maya Cancun All Inclusive ![Terrace/patio - Melia Casa Maya Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/1ff3f5cb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/01122522-ce76-4d6d-a242-4dcd34b5c780-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Water park - Melia Casa Maya Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/e1d2314c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas - Melia Casa Maya Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/cc3be78b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, lunch served, local cuisine - Melia Casa Maya Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/04140f50.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa Maya Cancun, near Cancun Convention Center and La Isla Shopping Mall, offers a peaceful retreat with two pools and a white sand beach with free cabanas. Guests can dine at the on-site international restaurant or enjoy activities like motor boating and scuba diving. ## Reviews 8.2 Very good ## Popular amenities - Hot tub - All-inclusive - Spa - Parking included - Free Wi-Fi £330 includes taxes & fees 14 Jan - 15 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 23 - Dec 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=1498129&PinnedHotelID=1498129&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=1498129&PinnedHotelID=1498129&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 24 - Dec 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=1498129&PinnedHotelID=1498129&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=1498129&PinnedHotelID=1498129&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1498129&PinnedHotelID=1498129&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1498129&PinnedHotelID=1498129&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=1498129&PinnedHotelID=1498129&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=1498129&PinnedHotelID=1498129&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 15 of 15 rooms ### View all photos for Melia Room, Room, Ocean View ![Melia Room, Room, Ocean View | Down duvets, minibar, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/a68b74e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Melia Room, Room, Ocean View 8.6 Excellent 20 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds HDTV Down duvet Hairdryer Private bathroom Minibar - 441 sq ft - Ocean view - Sleeps 4 - 1 King Bed OR 2 Double Beds ### View all photos for The Level Room Swim Up ![The Level Room Swim Up | View from room](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/0a8641de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level Room Swim Up ### Highlights Separate sitting area Soundproofed Air conditioning Free cots/infant beds HDTV Down duvet Bathrobes Hairdryer - 441 sq ft - Ocean view - Sleeps 4 - 1 King Bed ### View all photos for Melia Suite Ocean View ![Melia Suite Ocean View | Down duvets, minibar, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/7feefd01.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Melia Suite Ocean View 9.6 Exceptional 15 reviews ### Highlights Balcony Soundproofed Air conditioning Free cots/infant beds HDTV Down duvet Separate bedroom Hairdryer - 872 sq ft - 1 bedroom - Ocean view - Sleeps 5 - 1 King Bed OR 2 Double Beds ### View all photos for The Level Suite Swim Up ![The Level Suite Swim Up | View from room](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/ecf9a1e8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level Suite Swim Up ### Highlights Separate sitting area Soundproofed Air conditioning Free cots/infant beds HDTV Down duvet Separate bedroom Bathrobes - 872 sq ft - 1 bedroom - Ocean view - Sleeps 5 - 1 King Bed ### View all photos for The Level, Suite, Ocean View ![The Level, Suite, Ocean View | Down duvets, minibar, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/e439d67c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Suite, Ocean View 10.0 Exceptional 1 review ### Highlights Balcony Separate sitting area Soundproofed Air conditioning Free cots/infant beds HDTV Down duvet Separate bedroom - 872 sq ft - 1 bedroom - Ocean view - Sleeps 5 - 1 King Bed OR 2 Double Beds ### View all photos for The Level Grand Suite ![View from room](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/da262360.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level Grand Suite 10.0 Exceptional 1 review ### Highlights Balcony Separate sitting area Soundproofed Air conditioning Free cots/infant beds HDTV Down duvet 2 bedrooms - 1119 sq ft - 2 bedrooms - Ocean view - Sleeps 8 - 1 King Bed and 2 Single Beds ### View all photos for The Level, Room, Ocean View ![The Level, Room, Ocean View | Down duvets, minibar, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/w4295h2867x5y0-1f7eb107.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Level, Room, Ocean View 9.4 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds HDTV Down duvet Bathrobes Hairdryer Private bathroom - 441 sq ft - Ocean view - Sleeps 4 - 1 King Bed OR 2 Double Beds ### View all photos for Room Standard with Ocean View ![Down duvets, minibar, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/22f7d4b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Ocean View - 441 sq ft - Sleeps 4 ### View all photos for Room Superior with Ocean View ![Down duvets, minibar, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/2000000/1500000/1498200/1498129/w1916h1280x4y0-40c06fb0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Ocean View - 441 sq ft - Sleeps 4 ### Room Standard with Ocean View - 441 sq ft - Sleeps 1 ### Suite Junior with Ocean View - 871 sq ft - Sleeps 1 ### Suite Superior with Ocean View - 871 sq ft - Sleeps 1 ### Suite Superior with Ocean View - 871 sq ft - Sleeps 1 ### Family Suite -8 guests- Superior with Ocean View - 1119 sq ft - Sleeps 1 ### Room Superior with Ocean View - 441 sq ft - Sleeps 1 ## You may also like Ad ![4 outdoor pools, free pool cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids’ pool 8.6 Excellent 2,520 reviews £133 includes taxes & fees 23 Jan - 24 Jan 2026 [](https://www.expedia.co.uk/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2026-1-23&chkout=2026-1-24&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=5bcd5e93-7207-4615-9a7f-e347b74691d1&top_cur=GBP) Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/31000000/30680000/30674800/30674721/ea81d2ae_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Renaissance Cancun Resort & Marina Zona Hotelera - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Casa-Maya.h1498129.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Casa-Maya.h1498129.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.14500%2C-86.77927&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ETy0QvvNzDgCnXeh149IQkDxsjQ=) Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500 #### What's nearby - Langosta Beach \- 1 min walk \- 0.1 miles - Nichupté Lagoon \- 2 min walk \- 0.1 miles - Escénica Tower \- 14 min walk \- 0.8 miles - Tortuga Beach \- 17 min walk \- 0.9 miles - Playa Tortugas \- 3 min drive \- 1.3 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 33 min drive #### Restaurants - ‪Breakfast - ‬7 min walk - ‪Swim-up Bar - ‬6 min walk - ‪Lobby Bar - ‬1 min walk - ‪Restaurant Dos Lunas - ‬10 min walk - ‪Wink Lobby Bar - ‬4 min walk ## About this property ### Melia Casa Maya Cancun All Inclusive Upscale all-inclusive property near Langosta Beach Located close to Cancun Convention Center and La Isla Shopping Mall, Melia Casa Maya Cancun All Inclusive provides free water park access, an airport shuttle and a terrace. With a beachfront location, sunloungers and beach volleyball, this property is the perfect place to soak up some sun. Treat yourself to spa services, such as a facial, a body treatment or a massage. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature local cuisine and ocean views. In addition to shopping on-site and a garden, guests can connect to free in-room WiFi. You'll also find perks such as: - 2 outdoor pools and a children's pool, along with a waterslide and pool umbrellas - Free self-parking - A local area shuttle, concierge services and multilingual staff - Tour/ticket information, a lift and luggage storage - Guest reviews give top marks for the beach locale and helpful staff Room features All 260 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and sound-insulated walls. Guest reviews highly rate the cleanliness rooms at the property. More conveniences in all rooms include: - Showers, free toiletries and hairdryers - 55-inch HDTVs with cable channels - Wardrobes/cupboards, coffee/tea makers and daily housekeeping ### All-inclusive details This property is all-inclusive. 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check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: MXN 79.20 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - A late check-out fee will be charged The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is not required for transport to and from this property ### Property is also known as Casa Maya Casa Maya Cancun Casa Maya Hotel Hotel Casa Maya Hotel Casa Maya Cancun Maya Casa Cancun Casa Maya Casa Maya Cancun Hotel Cancun Casa Maya Hotel Cancun Imperial Fiesta Club Hotel Casa Maya ## Frequently asked questions ### Does Melia Casa Maya Cancun All Inclusive have a pool? ### How much does it cost to stay at Melia Casa Maya Cancun All Inclusive? ### Is Melia Casa Maya Cancun All Inclusive pet-friendly? ### How much is parking at Melia Casa Maya Cancun All Inclusive? ### What time is check-in at Melia Casa Maya Cancun All Inclusive? ### What time is check-out at Melia Casa Maya Cancun All Inclusive? ### Are there all-inclusive benefits at Melia Casa Maya Cancun All Inclusive? ### Where is Melia Casa Maya Cancun All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Melia Casa Maya Cancun All Inclusive Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.2 Amenities ### 8.6 Staff & service ### 8.6 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 163 8 - Good 88 6 - Okay 46 4 - Poor 19 2 - Terrible 24 ## Reviews ### 10/10 Excellent #### Prashant 17 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful room ##### Prashant Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Saidaziz 14 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Perfect hotel for families with kids. Everything was excellent and very comfortable. Special thanks to Luis, the beach waiter—he was amazing, friendly, and provided perfect service. Highly recommended! ##### Saidaziz Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Antonietta 9 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful large rooms, attentive staff , high end food and beautiful pool and beautiful beach ##### Antonietta Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Varun Kumar 16 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities We had a fantastic stay at Meliá Casa Maya Cancun. The resort is clean, beautifully maintained, and perfectly located in the Hotel Zone with easy access to the beach and lagoon views. The staff were consistently warm, attentive, and eager to help, which made the experience even more enjoyable. The rooms were comfortable and well kept, the food was fresh with good variety, and the overall atmosphere was relaxed and family-friendly. A great choice for a stress-free all-inclusive vacation in Cancun — we’d happily return! ##### Varun Kumar Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Oksana 5 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Overall good experience. However, food options are very limited and entertainment could be better. Small and quiet hotel with nice beach, pool and waterpark for kids. ##### Oksana Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Reubem Alexandre 9 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was warm, attentive, and committed to making every moment special. The hotel’s beautiful infrastructure, well-maintained spaces, and relaxing atmosphere made our stay truly enjoyable. A special highlight goes to the events and kids’ entertainment team, who created fun experiences for our family every single day. ##### Reubem Alexandre Stayed 6 nights in Dec 2025 ### 6/10 Okay #### Daryn 10 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The level grand suite room was great. Kids loved the water park. Lack of restaurants and crowded beach were main 2 negatives. The locals came to hang out late afternoon. Not a nice beach for walking along. ##### Daryn Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Lizett 19 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Staff was great and amazing. ##### Lizett Stayed 7 nights in Oct 2025 ### 8/10 Good #### YUE 8 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful service ##### YUE Stayed 18 nights in Oct 2025 ### 10/10 Excellent #### ozlem 13 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities We stayed at Meliá Casa Maya Cancun for a week with my two older kids and really enjoyed it. The resort is very clean, modern, and newly renovated. It’s a smaller and quieter place, which was perfect for us. We booked a basic room, and it was surprisingly large, very clean, comfortable, and had a nice view. Honestly, we didn’t see any reason to upgrade—the basic room was more than good enough for us. The staff were super friendly and always helpful. We liked the food, and the desserts were especially good. The beach and pool were great and never felt crowded. If you don’t like big, busy resorts and prefer something calm and comfortable, this is a great option. ![](https://a.travel-assets.com/ugc/hotel-reviews/f0675992-f4e3-4721-9eb5-f9446a33415b-1765642974746.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fda16865-c75e-4ecf-a007-cf023378cd56-1765642969512.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ozlem Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Reem 18 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This resort was absolutely amazing in every way. There was entertainment every night, and the place itself is very modern and beautiful. The food was incredible, I already miss the steak, salmon, and juicy shrimp 😋 The restaurant atmosphere was great, and the staff were extremely friendly and helpful. I only have one small comment, the pool could use some heating. Sometimes it gets windy, so the water feels cold. Personally, I couldn’t swim in the pool. However, the beach was absolutely beautiful, the water was warm, and the best part is that it’s very close there’s no long walk from the pool to the beach. ![](https://a.travel-assets.com/ugc/hotel-reviews/19ee958b-2c33-49f0-9477-224dd33cb4c9-1766018345883.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5d0957de-12a2-44ef-9fda-3e36520476a4-1766018345511.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ec927158-3c3d-403d-93f6-a88730d29aa5-1766018345161.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Reem Stayed 6 nights in Dec 2025 ### 6/10 Okay #### Alberto de Oliveira 2 Dec 2025 Liked: Amenities, property conditions & facilities Disliked: Cleanliness Good for the price but some inconveniences. The bad: mouldy smell in the bedroom and hallway, self service restaurants are not clean at all, tours sold at the hotel lobby. The good: beach location, views, pool, kids activities. ![Hotel entrance.](https://a.travel-assets.com/ugc/hotel-reviews/d373c880-c32e-4d18-bcf1-a0ffeb05f51b-1764703021293.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Beach front](https://a.travel-assets.com/ugc/hotel-reviews/9df7e851-7864-4813-a249-546ec7db5884-1764703021485.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Washroom, smell was pretty bad.](https://a.travel-assets.com/ugc/hotel-reviews/0522dbaa-e86f-4053-9152-639164b7749e-1764703022096.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Poor maintenance, smell was pretty bad.](https://a.travel-assets.com/ugc/hotel-reviews/d6540f32-cd33-4ba2-aaba-a4741533d9f8-1764703022165.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alberto de Oliveira Stayed 5 nights in Nov 2025 ### 8/10 Good #### JORGE 15 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities In general was good. In reference with others Meliá Hotels this one does not offer the variety of food and facilities of others. The staff in general is very good. ##### JORGE Stayed 4 nights in Nov 2025 ### 8/10 Good #### Aprille Noraine 1 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. ##### Aprille Noraine Stayed 4 nights in Aug 2025 ### 6/10 Okay #### Nouman 10 Nov 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves). ##### Nouman Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Nicole Annette 26 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities We loved everything food was excellent, clean resort, beach beautiful. Staff was amazing!! ##### Nicole Annette Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Charles Albert 24 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel, property, staff and restaurants were above all expectations. The balcony was nice in the morning, but we could not enjoy it during the afternoon or evening because of the restaurant ventilation being directly below. I can’t say enough about the wonderful staff. ![](https://a.travel-assets.com/ugc/hotel-reviews/34267a50-53b7-4e2b-b931-d47d55b95996-1761345925850.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/38bdf25d-6350-49e0-acaa-f216bf9bbee7-1761345927181.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/78506286-fbab-49fc-9610-eaa214abd808-1761345915573.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/751efe45-6850-4dbf-8245-0b63d7e153c7-1761345927663.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Charles Albert Stayed 6 nights in Oct 2025 ### 6/10 Okay #### SIGNE L 10 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff was courteous. The stove top in room 1418 needs some much needed cleaning or possibly needs to be replaced, it has been trashed and will some be unusable if not taken care of. ##### SIGNE L Stayed 7 nights in Nov 2025 ### 6/10 Okay #### Cordel Joy 15 Nov 2025 Liked: Cleanliness The rooms smell musty, maybe mold? The entire hotel except the reception area and bar had an overpowering musty smell. They placed plugged in air fresheners in the reception area to mask the smell. Staff were very friendly and polite! The food selection was better than most hotels. The entertainment was lacking. ##### Cordel Joy Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Hevish 10 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall amazing experience for the price. Food is so good! About 4-5 days is a perfect time to stay ##### Hevish Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Johana Jazmin Lopez 1 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really enjoyed their water park and the beach was walking distance water was clear and warm ##### Johana Jazmin Lopez Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Adam 3 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities The resort was very beautiful. The staff did an amazing job and the food was fantastic with a range of options available. We stayed at "The Level" which included a number of additional perks such as a couple additional dining options. I don't know if it was entirely worth the additional costs, but for us it was nice to be able to have full access rather than the limitations of the cheaper rooms. We loved the pool, beach and waterpark. In terms of improvements, I would love to see better quality of desserts as they were all under par, as well as additional dining options. I was craving real Mexican tacos but it seemed that they were only really available at breakfast. We would absolutely return to this resort though, we had an amazing time. ![](https://a.travel-assets.com/ugc/hotel-reviews/25323e83-7f32-4368-ac96-528cb5d5e2b1-1762179292757.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3bbdc843-3529-470b-bed5-04ddfc5e0808-1762179292013.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/de10b15d-0ae1-4d91-b1ef-f12703aa492d-1762179292001.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a4108a80-7de7-4332-8a5a-81d8007e8493-1762179291850.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Adam Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Joanne 10 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The cleanliness of the resort is equisite. Bonus points for the powder-like sand by the beach, my little boy really enjoyed a lot. Food options are also great, different everyday. My only suggestion, more kid-friendly spaces (Kidsdom is under reno); Hopefully some playarea as well by the beach. ![](https://a.travel-assets.com/ugc/hotel-reviews/fa2de8f3-cae4-4949-b2c5-576b798ddd82-1757471037170.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a2e5b7c3-b3f5-4380-aa73-87ea69acd964-1757471036740.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7368c8b6-5376-4ab6-a84b-31c5f0037a80-1757471036353.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b8a60f4d-95ae-493e-ae90-b0d925987883-1757471259638.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Joanne Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Jasenka 21 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Our family had an amazing time! Elvis, the waiter, was exceptionally helpful and personable. ##### Jasenka Stayed 6 nights in Jul 2025 ### 8/10 Good #### Maciej 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pros: remodelled, updated, stylish, clean, great for kids, good value for money, friendly staff, good selection of TV channels, internet Cons: bathrooms, elevators, inconsistent food quality, far from stores and restaurants ##### Maciej Stayed 4 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Mex Hoteles](https://www.expedia.co.uk/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Secrets Moxché Playa del Carmen - 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