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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of Hotel Casa Maya

Photo gallery

Featured image
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
2 outdoor pools, pool loungers

Hotel Casa Maya

3.5 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationLangosta Beach4 min walk
    Popular LocationTortuga Beach14 min walk
    Popular LocationTurtle Beach19 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)32 min drive

Choose dates to view prices

Ambassador Suite

4.2/5 guest room rating
  • 775 sq ft
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Standard Studio

4.2/5 guest room rating
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, Hotel Casa Maya is in the entertainment district and on the beach. La Isla Shopping Mall and Las Americas Cancun Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tortuga Beach and Delfines Beach. Cancun Interactive Aquarium and Aquaworld are not to be missed. Discover the area's water adventures with kayaking and snorkelling nearby, or enjoy the great outdoors with ziplining and ecotours.
Popular Location

What's nearby

  • Langosta Beach - 4 min walk
  • Tortuga Beach - 14 min walk
  • Turtle Beach - 19 min walk
  • Las Perlas Beach - 2 min drive
  • Cancun Golf Club at Pok Ta Pok - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • La Veranda — 1 min walk
  • Las Brisas — 1 min walk
  • Padrino's Pizza Express - 3 min drive
  • La Palapa Belga - 4 min drive
  • Mextreme - 5 min drive

About this property

Hotel Casa Maya

Ocean-view resort with a swim-up bar, near Tortuga Beach
Spend the day relaxing on the beach or at a marina before returning for a meal at one of Hotel Casa Maya's 2 restaurants. All 370 rooms boast deep soaking bathtubs, and offer free WiFi and flat-screen TVs. Other amenities available to guests include microwaves, room service and coffee makers.
Hotel Casa Maya offers 370 forms of accommodation with a safe and coffee/tea makers. 24-inch Flat-screen televisions come with cable channels.

Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers. This Cancun resort provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with a children's pool.

Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:30 AM: MXN 286 for adults and MXN 143 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Motorised watercraft
  • Playground
  • Spa services
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Microwave
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Marina on site
  • Pool sunloungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Beach towels
  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cots/infant beds

Bathroom

  • Bathtub or shower
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer

Entertainment

  • 24-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MXN 286 for adults and MXN 143 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya
Hotel Casa Maya Resort
Hotel Casa Maya Cancun
Hotel Casa Maya Resort Cancun

Frequently asked questions

Can I cancel my reservation for free at Hotel Casa Maya and receive a full refund?
Yes, Hotel Casa Maya offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Casa Maya cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Casa Maya?
As of 20 Apr 2021, prices found for a 1-night stay for 2 adults at Hotel Casa Maya on 1 May 2021 start from £51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel Casa Maya have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Hotel Casa Maya pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Casa Maya?
Self-parking is free at this property.
What time is check-in at Hotel Casa Maya?
Check-in is from 2:00 PM - midnight.
What time is check-out at Hotel Casa Maya?
Checkout is at 11 AM.
Where is Hotel Casa Maya located?
Located in Zona Hotelera, this beachfront resort is in the entertainment district and within 3 mi (5 km) of Tortuga Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 mi (10 km).

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 373 out of 967 reviews
5 - Excellent 39%
Rating 4 - Good. 385 out of 967 reviews
4 - Good 40%
Rating 3 - Okay. 122 out of 967 reviews
3 - Okay 13%
Rating 2 - Poor. 41 out of 967 reviews
2 - Poor 4%
Rating 1 - Terrible. 46 out of 967 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Concierge staff Mar was fantastic. Check in staff was not friendly no greeting, took forever to check us in. Room reserved was for double beds, we got a suite which was outdated! Smelled damp/moldy triggered my allergies/asthma. Brought to staff attention no response. Scheduled a presentation w/Fernando which they offered free breakfast which was included in our package. My husband & I expressed we were not interested, another guy came we told him the same thing the 2 were really rude to us made us very uncomfortable. I was ready to go back home...We spoke to Mar who made us fell extremely welcomed & apologized for the bad experience. Later that day rented jet skis, my husband & I rode 1 jet ski which it ended up sinking we had to wait for the staff to rescue us far out in the ocean...Once back on land they told us we had 15 minutes left while they were pumping water out the jet ski. They really need to buy a new one!! Cancun is a beautiful country but we need a do over. I don’t think I will recommend or visit Casa Maya in the future.
Stayed 3 nights in Apr 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
My boyfriend and I stayed at Hotel Casa Maya for 6 nights. When we got to the hotel everyone was very friendly and helpful. This hotel is great if you're bringing kids! I didn't like how our only choice was a room with two beds instead of just getting a room with one bed. If we wanted a room with one bed they told us it would be an extra $200 so we decided not to. The breakfast buffet that we paid for wasn't too bad but everyday it's the same food. The food at the outdoor restaurant is so sooooo sooo not worth the money. We're in Cancun but the food definitely felt very Americanized and not good at all. When we got to our room, some of the lights didn't work; the one in the closet, and one night our TV would turn on but the screen was black. We called the front desk and an employee came and switched the TV out, so that was nice. One of my favorite things was that if you went to the beach area and laid out they had workers checking that you had the hotel bracelet and they would bring whatever drinks you'd like to purchase. If you're thinking about booking tours/experiences I definitely don't recommend doing it inside the hotel. We spoke to Damian about tours were we paid for overpriced tours that were not great, and for one experience we were not picked up so we had to change our dates. Even though the dates were changed, I ended up getting food poisoning and was not able to go so we lost over $200. The little store in the hotel is super convenient.
Stayed 6 nights in Mar 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una de las mejores playas para niños 👍👍
Stayed 4 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved Casa Maya! The drinks and food were amazing. They’re hospitality is great! Servers are always making sure you’re doing okay and enjoying your stay. Housekeeping is always keeping the rooms cleaned daily. Temperatures are taken at every entry. Hand sanitizer everywhere. Very family friendly! I stayed here for a week long and had no complaints whatsoever.
Stayed 3 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort NEVER disappoints. This is my second time staying here, and I'm even more pleased than the first. Pool, beach, rooms - everything was so beautiful and clean. The entire staff was very attentive, polite, and I truly felt taken care of. Breakfast buffet is delicious. Everyone in there is so helpful and hard working. Everyone followed social distancing and it was in a comfortable way. Covid rules did not affect our enjoyment at all. They just opened up a water park and I'm so excited to go there very soon with my on the way nephew! I seriously can go on about how wonderful this location and the incredible staff there is.
Stayed 4 nights in Apr 2021

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