Title: BOK21 Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=92536231&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # BOK21 A peaceful garden retreat in Downtown Cancun where travelers can relax outdoors while having access to helpful concierge services whenever needed ## Photo gallery for BOK21 ![Exterior - BOK21 (Cancun)](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/771f1e79.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - BOK21 (Cancun)](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/d88667e5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free WiFi, bed sheets - BOK21 (Cancun)](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/bef67586.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Building design - BOK21 (Cancun)](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/a8f27a47.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - BOK21 (Cancun)](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/bedb02e2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies BOK21 sits in Downtown Cancun's center, offering a quiet escape with its garden and outdoor furniture. Guests connect to WiFi from their rooms or relax on the terrace, with concierge services and round-the-clock front desk staff ready to assist with any needs. ## Reviews 8.2 Very good ## Popular amenities - Parking included - Free Wi-Fi - Air-conditioning - Breakfast available - Housekeeping ## Room options ### Check availability for these dates Tonight [Jan 11 - Jan 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 12 - Jan 13](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=92536231&PinnedHotelID=92536231&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Habitacion King ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/9fb80800.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion King ### Highlights Balcony Air conditioning Flat-screen TV Private bathroom Coffee/tea maker Free bottled water Netflix Digital channels - City view - Sleeps 2 - 1 King Bed ### View all photos for Habitacion Suite ![Habitacion Suite | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/6ad7edd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion Suite 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Flat-screen TV Separate bedroom Private bathroom Coffee/tea maker Free bottled water Netflix - 1 bedroom - City view - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Suite ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/93000000/92540000/92536300/92536231/bef67586.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 8.0 Very good 1 review ### Highlights Air conditioning Free rollaway/extra beds Flat-screen TV Separate bedroom Private bathroom Coffee/tea maker Free bottled water Netflix - 1 bedroom - City view - Sleeps 4 - 1 King Bed ## You may also like Ad ![Restaurant](https://images.trvl-media.com/lodging/120000000/119190000/119188700/119188667/3419e68f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Place Cancun Airport Cancun - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-BOK21.h92536231.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-BOK21.h92536231.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.15515%2C-86.82178&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=2junTFkZFg1_kOVSWJaT0Yvq3-s=) Bonampak, Cancun, QROO, 77500 #### What's nearby - Benito Juarez Municipal Building \- 9 min walk \- 0.5 miles - Las Palapas Park \- 11 min walk \- 0.6 miles - Plaza Las Americas \- 13 min walk \- 0.7 miles - Plaza 28 \- 17 min walk \- 0.9 miles - Puerto Cancun Marina Town Center \- 4 min drive \- 1.8 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive #### Restaurants - ‪La Casa de los Abuelos - ‬3 min walk - ‪Arandanos - ‬5 min walk - ‪Rolandi's - ‬5 min walk - ‪La Dolce Vita - ‬3 min walk - ‪Patravali - ‬4 min walk ## About this property ### BOK21 Hotel near Plaza Las Americas Located close to Playa Tortugas and Ultramar Ferry Puerto Juárez, BOK21 provides a terrace and a garden. Stay connected with free in-room WiFi. Other perks at this hotel include: - Free self-parking - Cooked-to-order breakfast (surcharge), concierge services and outdoor furniture - Tour/ticket information Room features All guest rooms at BOK21 feature thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and free bottled water. Extra amenities include: - Showers and free toiletries - 55-inch flat-screen TVs with Netflix, streaming services and digital channels - Coffee/tea makers and daily housekeeping ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Outdoor furniture - Terrace ### Accessibility - 6 steps to reach entrance - No lift ### More - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 55-inch flat-screen TV with digital channels - Netflix - Streaming services ### Food and drink - Coffee/tea maker - Free bottled water ### More - Air conditioning ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 3:30 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (9:00 AM - midnight) Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults and MXN 83 to 119 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as BOK21 Hotel BOK21 Cancun BOK21 Hotel Cancun ## Frequently asked questions ### Is BOK21 pet-friendly? ### How much is parking at BOK21? ### What time is check-in at BOK21? ### What time is check-out at BOK21? ### Where is BOK21 located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## BOK21 Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.0 Amenities ### 8.0 Staff & service ### 8.0 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 37 8 - Good 21 6 - Okay 8 4 - Poor 2 2 - Terrible 6 ## Reviews ### 8/10 Good #### Vincent 5 Jan 2026 Liked: Cleanliness, property conditions & facilities Clean-room, noise didn’t bother me too much but if you’re a light sleeper you may have a hard time. Friendly staff, affordable and not too far from the bus station. ##### Vincent Stayed 2 nights in Dec 2025 ### 8/10 Good #### Eric 14 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities staff were great ,rooms were clean ,if you're gonna be out all day ,this is the place ,is within 10 minutes of all beaches in Cancun and alll major tourist attractions but the best part is super cheap you can't beat it.is a simple room with a nice bed , bathroom,ac,tv for the price it's great .would recommend if you just want a bed and a bathroom and are gonna be exploring Cancun ##### Eric Stayed 6 nights in Dec 2025 ### 8/10 Good #### Jaime 23 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel in a convenient location within walking distance of shop, restaurant and entertainment ##### Jaime Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Ashoka 20 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities i like staying at this clean hotel. its close to the city areas and also tourist restaurant areas. and also the main mall. all walkable or short drives. parking is tricky but there is space. ##### Ashoka Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### David 3 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great for the price ##### David Stayed 7 nights in Mar 2025 ### 4/10 Poor #### miguel 2 Aug 2025 Liked: Cleanliness Disliked: Staff & service, amenities Unfortunately the sliding doors on the balcony are not noise proof.there is lots of traffic in front of the hotel.late at night it very noisy its very hard to sleep through out the night. ##### miguel Stayed 8 nights in Jul 2025 ### 8/10 Good #### Byron 6 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice place, but theres a lot of noisy traffic in front the hotel. ##### Byron Stayed 2 nights in Jul 2023 ### 8/10 Good #### ken 18 Nov 2024 Liked: Property conditions & facilities Amazing ##### ken Stayed 2 nights in Nov 2024 ### 8/10 Good #### Verified traveller 29 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Got what I needed. ##### Verified traveller Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Michal 30 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort #### Ok for a budget short trip The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2\*\* budget hotel acceptable. Wifi rather OK for simple tasks. ##### Michal Stayed 1 night in Dec 2023 ### 2/10 Terrible #### shakir sabah 27 Apr 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE ##### shakir sabah Stayed 10 nights in Apr 2025 ### 8/10 Good #### Kathryn 31 Oct 2023 Liked: Staff & service I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time. ##### Kathryn Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Marie-Pierre 9 Jan 2026 Liked: Cleanliness, property conditions & facilities Personnel attentionné, bonne communication et facile d’accès. Stationnement gratuit devant l’hôtel ##### Marie-Pierre Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Pablo Andres 1 Jan 2026 Liked: Cleanliness, staff & service, property conditions & facilities Excelente en todos los aspectos. ##### Pablo Andres Stayed 9 nights in Dec 2025 ### 10/10 Excellent #### Aracely 12 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities Todo muy bueno ##### Aracely Stayed 1 night in Dec 2025 ### 10/10 Excellent #### ELIZABETH 2 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Lo recomiendo là pase divino❤️ ##### ELIZABETH Stayed 3 nights in Nov 2025 ### 8/10 Good #### Octavio 10 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Una habitación muy buena y limpia. ##### Octavio Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Esthevenson 5 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities 5stars ##### Esthevenson Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Othón 1 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Limpio. ##### Othón Stayed 10 nights in Oct 2025 ### 10/10 Excellent #### Ashoka 11 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great ##### Ashoka Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Luis Arturo 8 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Habitaciones comodas y agradables, un lugar acogedor para estar. ##### Luis Arturo Stayed 6 nights in Sep 2025 ### 10/10 Excellent #### Elvis 4 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Happy ##### Elvis Stayed 3 nights in Jun 2025 ### 8/10 Good #### Tania 14 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es una buena opcion, para pasar una o dos noches. ##### Tania Stayed 1 night in Jul 2025 ### 6/10 Okay #### Viridiana 3 Jul 2025 Disliked: Amenities Confortable ##### Viridiana Stayed 7 nights in Jun 2025 ### 8/10 Good #### Augusto Giovani 14 Jun 2025 Liked: Staff & service, property conditions & facilities, room comfort Bien. 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