Title: Altitude at Krystal Grand Cancun - All inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=19185431&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Altitude at Krystal Grand Cancun - All inclusive Four inviting pools, a children's playground and ocean vistas create a perfect paradise setting, with the popular Gaviota Azul Beach just steps away ## Photo gallery for Altitude at Krystal Grand Cancun - All inclusive ![4 outdoor pools, pool loungers - Altitude at Krystal Grand Cancun - All inclusive (Cancun)](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/9e4f2590.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing - Altitude at Krystal Grand Cancun - All inclusive (Cancun)](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/9c93385d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Altitude at Krystal Grand Cancun - All inclusive (Cancun)](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/b7f0085f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Altitude at Krystal Grand Cancun - All inclusive (Cancun)](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/d26f2678.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside bar - Altitude at Krystal Grand Cancun - All inclusive (Cancun)](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/13cc23d1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Altitude at Krystal Grand Cancun - All inclusive offers a beachfront retreat with crystal-clear Caribbean waters. Enjoy Italian dining, morning yoga, or book hydrotherapy and massages at the spa. Travelers praise the prime beach location and attentive staff. ## Reviews 8.2 Very good ## Popular amenities - Breakfast included - All-inclusive - Spa - Parking included - Free Wi-Fi £322 includes taxes & fees 12 Apr - 13 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-14&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 11 of 11 rooms ### View all photos for Altitude Suite Double ![Altitude Suite Double | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/46de2931.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite Double 8.4 Very good 29 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Pillow menu Separate bedroom - City view - 548 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds OR 1 King Bed ### View all photos for Altitude Corner Suite Partial View ![Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/3fc231e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite Partial View 7.0 Good 4 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Flat-screen TV Pillow menu - Partial ocean view - 603 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Altitude Suite Ocean Front ![Altitude Suite Ocean Front | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/3691142a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Suite Ocean Front 8.8 Excellent 55 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Pillow menu Separate bedroom - Ocean view - 548 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Altitude Corner Suite Ocean Front ![Altitude Corner Suite Ocean Front | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/4a172566.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Corner Suite Ocean Front 9.0 Wonderful 18 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Pillow menu Separate bedroom - Ocean view - 603 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Altitude Master Suite ![Altitude Master Suite | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/3a485fb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Altitude Master Suite 10.0 Exceptional 1 review ### Highlights Balcony Separate dining area Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Flat-screen TV - Ocean view - 1055 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Room Standard ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/089539e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 473 sq ft - Sleeps 2 ### View all photos for Suite Standard With Sea View ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/12f720bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Standard With Sea View - 548 sq ft - Sleeps 2 ### View all photos for Suite Standard With Ocean View ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/07953192.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Standard With Ocean View - 548 sq ft - Sleeps 2 ### View all photos for Suite Master With Ocean View ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/ca46a556.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master With Ocean View - 548 sq ft - Sleeps 4 ### Suite Standard With Ocean View - 548 sq ft - Sleeps 2 ### View all photos for Room Standard With Street View ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/20000000/19190000/19185500/19185431/a2c669d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard With Street View - 473 sq ft - Sleeps 4 ## You may also like Ad ![4 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/9000000/8400000/8393400/8393330/7b31f351.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Sands Cancun Resort & Spa - All Inclusive Zona Hotelera - On private beach - Pool - Hot tub - All-inclusive 8.2 Very good 1,611 reviews £309 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information?chkin=2026-4-5&chkout=2026-4-6&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=fade999d-1b0a-409a-8609-bffde02094a7&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/28200/28108/d8649eca_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Zona Hotelera - 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Adults Only - All Inclusive Zona Hotelera - Pool - All-inclusive - Spa - Pet-friendly 9.0 Wonderful 2,624 reviews £386 includes taxes & fees 8 Apr - 9 Apr [](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information?chkin=2026-4-8&chkout=2026-4-9&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=fade999d-1b0a-409a-8609-bffde02094a7&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Altitude-By-Krystal-Grand-Punta-Cancun-All-Inclusive.h19185431.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Altitude-By-Krystal-Grand-Punta-Cancun-All-Inclusive.h19185431.Hotel-Information) ## About the area Located on the beach, Altitude at Krystal Grand Cancun - All inclusive is in Zona Hotelera, a neighbourhood in Cancun. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Travelling with kids? Consider El Sol de Cancun and Cancun Cultural House. Take the opportunity to explore the area for water adventures such as scuba diving. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13499%2C-86.74350&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=bj7-ZWHTyBckMs4YoqNN8237NfY=) Boulevard Kukulcan km 8.5, Cancun, QROO, 77500 ### What's nearby - ![Gaviota Azul Beach which includes swimming, general coastal views and tropical scenes](https://images.trvl-media.com/place/6242291/12fa2fdb-c06e-49da-981d-dffe22cb67f0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gaviota Azul Beach 1 min walk \- 0.1 miles - ![Cancun Forum beach Playa Gaviota Azul](https://images.trvl-media.com/place/6242190/58c17b27-91d9-429b-b276-821cba6676ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Forum Beach 9 min walk \- 0.5 miles - ![Cancun sunset #green ](https://images.trvl-media.com/place/179995/56f2f067-89b1-4e9b-a6c3-73ef1d592370.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Caracol Beach 11 min walk \- 0.6 miles - UltraMar Ferry Terminal 8 min walk \- 0.5 miles - Cancun Convention Center 8 min walk \- 0.5 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 24 min drive ### Restaurants - Mandala 5 min walk - Hooters 5 min walk - Tradewinds 2 min walk - Vips 4 min walk - Habaneros 2 min walk ## About this property ### Altitude at Krystal Grand Cancun - All inclusive Luxury all-inclusive property near Cancun Convention Center Close to Gaviota Azul Beach and Hotel Zone Beaches, Altitude at Krystal Grand Cancun - All inclusive provides free cooked-to-order breakfast, a poolside bar and a terrace. Indulge in a massage, a body treatment and a body wrap at Beach House Spa, the on-site spa. At the 8 on-site restaurants, enjoy breakfast, dinner and Italian cuisine. Fitness classes and yoga classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden and a playground. Free in-room WiFi is available to all guests, along with an arcade/games room and dry cleaning/laundry services. Other perks at this property include: - 4 outdoor pools and a children's pool, along with sunloungers - Free valet parking - Babysitting (surcharge), luggage storage and a 24-hour front desk - A lift, tour/ticket information and wedding services - Guest reviews speak highly of the beach locale and helpful staff Room features All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - Flat-screen TVs with cable channels - Wardrobes/cupboards, balconies and coffee/tea makers ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks and beverages included In-room minibar (all beverages included) ## Similar properties ![4 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/b73026f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Grand Cancun All Inclusive Zona Hotelera - Pool - Spa - All-inclusive - Kids’ pool 7.4 Good 1,000 reviews £350 includes taxes & fees 23 Mar - 24 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=57240936&PinnedHotelID=57240936&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/6000000/5060000/5052400/5052348/d7d4a849.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets The Vine Cancun - 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Pool - Breakfast included - All-inclusive - Spa 9.0 Wonderful 2,138 reviews £319 includes taxes & fees 8 Apr - 9 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=101124286&PinnedHotelID=101124286&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=19185431&PinnedHotelID=19185431&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=19185431,57240936,5052348,27370041,1087292) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered valet parking on site - Limited on-site valet parking ### Food and drink - Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM - 6 bars/lounges - 8 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Altitude Lounge - Ayami - Le Délice - Risotto - Take a Bite ### Things to do - 4 outdoor pools - Arcade/game room - Billiards/pool table - Children's pool - Fitness classes - Free children's club - Full-service spa - Gym - Playground - Steam room - Yoga classes ### Family friendly - 4 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's pool - Free children's club - Free supervised activities for children - Laundry facilities - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Meeting rooms ### Outdoors - Garden - On the beach - Picnic area - Pool loungers - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Facials - Hydrotherapy - Manicures/pedicures - Massage - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Pillow menu ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Espresso maker - Free bottled water - Minibar - Room service ### More - Air conditioning - Connecting rooms available - Desk - Electrical adapters - Free local calls - Iron/ironing board - Mobile key entry - Phone - Safe - Soundproofed rooms - Window screens ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 85.40 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Altitude Krystal Grand Punta Cancun All Inclusive Altitude Krystal Grand Punta All Inclusive Altitu Krystal Punta Inclusiv ## Frequently asked questions ### Does Altitude at Krystal Grand Cancun - All inclusive have a pool? ### How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive? ### Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly? ### How much is parking at Altitude at Krystal Grand Cancun - All inclusive? ### What time is check-in at Altitude at Krystal Grand Cancun - All inclusive? ### What time is check-out at Altitude at Krystal Grand Cancun - All inclusive? ### Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive? ### Where is Altitude at Krystal Grand Cancun - All inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Altitude at Krystal Grand Cancun - All inclusive Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 9.6 Location ### 8.6 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 432 8 - Good 167 6 - Okay 93 4 - Poor 56 2 - Terrible 70 ## Reviews ### 10/10 Excellent #### Richard 24 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great resort. Amazing staff and fantastic beach! ##### Richard Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Andrew 27 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back! ![](https://a.travel-assets.com/ugc/hotel-reviews/016b9660-1afe-48cc-8315-49854b9d1ade-1769510444540.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/eb3b0d5b-9fa8-41d6-8d98-10e315e2b4ce-1769510446193.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andrew Stayed 4 nights in Jan 2026 ### 8/10 Good #### Guillermo 9 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time ##### Guillermo Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### angela 4 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Very nice clean property and great location for calm beach ##### angela Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Jan M 21 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great location and service. ##### Jan M Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Brianna 11 Sept 2025 Liked: Amenities Such a great all inclusive for Cancun would 100% come back. ##### Brianna Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Shelonda 18 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beach view & location ##### Shelonda Stayed 4 nights in Sep 2025 ### 8/10 Good #### Maria Lourdes 8 Dec 2025 Liked: Cleanliness, property conditions & facilities Clean room ##### Maria Lourdes Stayed 3 nights in Dec 2025 ### 6/10 Okay #### Raydel 12 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel and beach view. The food needs a major overhaul. ##### Raydel Stayed 4 nights in Oct 2025 ### 2/10 Terrible #### Holden 16 Jan 2026 Disliked: Amenities The room was comfortable with a firm bed for when I went to sleep but, the reason I am disappointed with my decision to stay at Krystal Grand Cancun is because they didn’t have anyone who spoke English to make my stay a little less complicated when asking questions. Also, I almost fell three different times in separate areas of the resort because of the rain and the slippery floors that are throughout the resort. ##### Holden Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### shyama 13 Dec 2025 Liked: Cleanliness, property conditions & facilities I enjoyed my staff overall. Friendly staff very clean. The beach was very close n clean. My only complaint is that the buffet food was not good at all. Not enough variety. No vegan or sugar free options for vegan options. Food did not look or taste good. The restaurant were amazing. ##### shyama Stayed 7 nights in Dec 2025 ### 8/10 Good #### Roberto 15 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great ##### Roberto Stayed 4 nights in Oct 2025 ### 8/10 Good #### Bethany 3 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really good vacation. Alex was awesome getting us on a Chichen Itza excursion. Room keeping was perfect. The place was very clean and kept. ![](https://a.travel-assets.com/ugc/hotel-reviews/526f56d9-0b5e-474a-bfd9-710947faa7c1-1756859407465.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Bethany Stayed 4 nights in Aug 2025 ### 8/10 Good #### SAUL 11 Jun 2025 Liked: Cleanliness, property conditions & facilities Great location and great service. ##### SAUL Stayed 6 nights in Jun 2025 ### 10/10 Excellent #### Joy 13 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was there to greet us with cold drinks as we got there to check in. Everyone was so kind, the food was amazing, pools were clean and our room had the most beautiful view and was so clean and spacious. We will absolutely go again! ##### Joy Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Emily 18 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Beyond exceptional service by all staff! Highly recommend this place and such a beautiful stay! ##### Emily Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Ludimira Fernandes 3 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the hotel and it was in the perfect location ##### Ludimira Fernandes Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Katrina 20 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property, friendly and helpfull staff. ##### Katrina Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Romulo 8 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful. ##### Romulo Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### tammy 18 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place to stay . Staff and services was wonderful. Would stay here again ##### tammy Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Richard Anthony 7 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and venue is amazing definitely my go to resort for Cancun ##### Richard Anthony Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Bryan 28 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Altitude was beautiful and the staff was great! Absolutely recommend this hotel. ##### Bryan Stayed 9 nights in Feb 2025 ### 4/10 Poor #### Natalie 22 Oct 2025 Liked: Cleanliness, staff & service Disliked: Room comfort The food options were terrible. We tried all of the options but they were awful. The liquor was not premium even in the areas they should be better in. The staff were wonderful and accommodating. ##### Natalie Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Vu 30 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good for family vacation! ##### Vu Stayed 7 nights in Aug 2024 ### 4/10 Poor #### Brandon Wade 11 Jan 2026 Altitude: Checked in on a Sunday. Two minutes after checking in we were told we would be getting a tour. A lady took us to a paper property map, asked about massages, excursions and then what time did we want breakfast 9 or 10? What? For the timeshare. What timeshare? No, not interested. Tried all week to make reservations at the specialty restaurants. Nope. Not available. Went to two restaurants which didn’t require reservations. 1.5 hr wait for both. No thanks. Finally complained and were able to go to the hibachi. Food was fabulous and the cook was amazing! Also the bartender in the Altitude, Jahir is fantastic! Keep in mind, we were there Sunday to Friday. ##### Brandon Wade Stayed 5 nights in Jan 2026 ### Expedia's Latest Trends ### Hotels > - [Kore Tulum Retreat and Spa Resort - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Kore-Tulum-Retreat-And-Spa-Resort-Adults-Only-All-Inclusive.h7260522.Hotel-Information) > - [Maroma, A Belmond Hotel, Riviera Maya](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) > - [Exotic Resort in Mexico with private plunge pool!!](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Exotic-Resort-In-Mexico-With-Private-Plunge-Pool.h90950784.Hotel-Information) > - [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > - [Nílu Isla Mujeres by Selina](https://www.expedia.co.uk/Cancun-Hotels-Selina-Pok-Na-Isla-Mujeres.h45880447.Hotel-Information) > - [The Fives Downtown Hotel - Curio Collection by Hilton](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information) > - [Mezcal Boutique Hotel](https://www.expedia.co.uk/Cancun-Hotels-Enigmatic-Hotel-Restaurant-Bar.h9768352.Hotel-Information) > - [Mayan Monkey Tulum | Social Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > - [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > - [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > - [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > - [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > - [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > - [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > - [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > - [Palafitos Overwater Bungalows, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > - [Hotel Roc Luxe Tulum - Adults Only](https://www.expedia.co.uk/Tulum-Hotels-Esencial-Tulum.h33786942.Hotel-Information) > - [Secrets Playa Mujeres Golf & Spa Resort - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-Playa-Mujeres-Golf-Spa-Resort-Adults-Only.h7874912.Hotel-Information) > - [The Royal Haciendas All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information) > - [Hotel Riu Tequila - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Hotel-Riu-Tequila-All-Inclusive.h487013.Hotel-Information) > - [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.co.uk/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > - [Nomads Hotel & Rooftop pool](https://www.expedia.co.uk/Cancun-Hotels-Nomads-Hotel-Rooftop-Pool.h20187538.Hotel-Information) > - [Dreams Vista Cancun Golf & Spa Resort - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Vista-Cancun-Golf-Spa-Resort-All-Inclusive.h23304849.Hotel-Information) > - [Illusion Boutique Hotel ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Illusion-Boutique-Hotel-By-Xperience-Hotels.h1163348.Hotel-Information) > - [Casa Agape Boutique Hotel](https://www.expedia.co.uk/Tulum-Hotels-Casa-Agape.h44125737.Hotel-Information) > - [Privilege Aluxes Isla Mujeres Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Privilege-Aluxes-Isla-Mujeres-Adults-Only.h2232591.Hotel-Information) > - [ Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > - [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) ---