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"Check in poor & disorganised. Key hadn’t been coded properly so we couldn’t enter room. Booked a table for 8pm in restaurant & sat at the same table for afternoon drinks, we knew this as it had our name on the reservation & time of booking, I even took a photo & sent it to my daughter. Came into the bar & my husband pointed out that 4 people were sat at our table eating a meal & went on to look at menu again. I mentioned this to bar lady & she said they will be finished by 8pm, I said I think not as looking at dessert menu. I went across & very politely said we had the table booked from 8pm, are you aware, lady at table said no. I said no worries & returned to bar. I spoke to the man behind the bar, Alex, & he said he had other tables. I explained that we would like the table allocated to us earlier on that we had seen. The bar lady then started speaking & when I replied she said she was serving another customer when in fact she was not I pointed out that she was warming milk in a jug, she said yes for another customer having coffee at their table. I continued to speak Alex & she chipped in, when she had stated she was dealing with another customer, I said shut up. I realise I should not have done but she was being very disagreeable. Alex had asked her who had altered the table & she said it was her. Spoke to Alex & said I no longer felt like eating after this, he said no problem, turned & walked away. This is unacceptable in hospitality, rude & unprofessional."

"Hotel is a bit old but they have been renovating it. The staff has been very helpful. Great location over looking the Abbey and the North Sea."

"Great site outside Whitby. Great food."

"Clean rooms with attentive staff, excellent breakfast. "

"Nice place, staff nice, room nice, good location for touring the dales. "

"Excellent location for a local gig, wide range of breakfast items and everything was fresh and hot. The staff were very friendly and helpful, rooms were immaculate and quiet. I thought that £7 parking overnight was a bit steep though. "

"Breakfast cooked to order and excellent "

"Very welcoming reception, lovely staff. Room very clean and all essentials there. Hotel itself clean, spaces, lovely surroundings. Breakfast was good, buffet with typical English breakfast, also healthy breakfast available, toaster and white/brown bread, no rolls. Maybe not for some, but Important for me, not variety of morning coffee (disappointing) just instant coffee + milk. In the evening restaurant serves a great meals, drinks and variety of coffee! That means the proper coffee machine is in the kitchen but not using for breakfast. The staff is very friendly and helpful. Overall highly recommended I would stay there again."

"Staff was really lovely and friendly and helpful. Room was spotless breakfast was very nice. X"