The Black Swan at Helmsley

Photo gallery for The Black Swan at Helmsley

Primary image
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Overview of The Black Swan at Helmsley

The Black Swan at Helmsley

4.0 star property

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
Market Place, Helmsley, York, England, YO62 5BJ

Explore the area

  • Popular LocationNorth York Moors National Park1 min walk
  • Popular LocationDuncombe Park4 min walk
  • Popular LocationHemsley Walled Garden7 min walk
  • AirportDurham (MME-Teesside Intl.)59 min drive

Choose dates to view prices

About this area

Helmsley

Located in York, The Black Swan at Helmsley is in a rural area. North York Moors National Park and Howardian Hills reflect the area's natural beauty and area attractions include Flamingo Land Theme Park and Zoo and Ampleforth Abbey. Yorkshire Lavender and The Dutch House are also worth visiting. Guests love the hotel's central and quiet location.

What's nearby

  • North York Moors National Park - 1 min walk
  • Duncombe Park - 4 min walk
  • Cleveland Way - 4 min walk
  • Hemsley Walled Garden - 7 min walk
  • Helmsley Arts Centre - 1 min drive

Getting around

  • Thirsk Station - 22 min drive
  • Leeds (LBA-Leeds Bradford) - 59 min drive

Restaurants

  • Ryeburn Tearooms - 3 min walk
  • Beadlam Grange Farmshop & Tearoom - 3 min drive
  • The Star Inn - 5 min drive
  • The Pheasant - 5 min drive
  • Plough Inn - 6 min drive

About this property

The Black Swan at Helmsley

4-star hotel, walk to North York Moors National Park
This smoke-free hotel features a restaurant, a bar/lounge and coffee/tea in a common area. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, multilingual staff and a garden are on-site.
The Black Swan at Helmsley offers 45 accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This York hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages spoken

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free full breakfast
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Conveniences

  • Free newspapers in reception
  • No lifts

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley York
The Black Swan at Helmsley Hotel
The Black Swan at Helmsley Hotel York

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 82 out of 159 reviews
5 - Excellent 52%
Rating 4 - Good. 47 out of 159 reviews
4 - Good 30%
Rating 3 - Okay. 22 out of 159 reviews
3 - Okay 14%
Rating 2 - Poor. 6 out of 159 reviews
2 - Poor 4%
Rating 1 - Terrible. 2 out of 159 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.5/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

3.9/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is very good, staff are a real plus for the property and atmosphere is very nice. Parking can be a little tight at times.
Stayed 6 nights in Jun 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
really nice hotel, in a beautiful location. We were there for a sporting event and were made to feel very welcome. Food was good, Breakfast service was helpful as they served our cooked meals half hour early as we had to leave before half 7. Only disappointment was that our room didn't have a bath when the other rooms that booked did, although our shower was very good.
Stayed 2 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lovely private beer garden
Stayed 4 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel in brilliant location. Our room was very good, comfortable bed, great en-suite but uncomfortable chairs. Staff were very helpful and friendly. Lovely garden too. The food let the hotel down though and after a poor evening meal on our first night we chose to eat elsewhere. Breakfasts not great either.
Stayed 3 nights in May 2022

2/5 Poor

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Hotel dog policy made this an unpleasant experience. Dogs at breakfast many barely in their owners control ruined the stay. When questioned hotel apsaid we are pet friendly. Which made it not human friendly. Service at breakfast was very slow and portions small. Dinner menu was limited, and a little dated. Rooms were good but excessively warm. Sorry for my negativity, but didnt enjoy at all.
Stayed 2 nights in Apr 2022