"Was really disappointed with our stay , checking in was straightforward and the room was okay. We ordered a drink to the pool and they took over half an hour to arrive. Staff were rude when dealing with this issue. The following day after we left the hotel. The hotel took £100 from my bank account and accused us of smoking in our room when we certainly were not. We were on the down stairs floor with people smoking outside , therefore smoke was coming into our window. When trying to resolve this issue with the hotel. They were uncooperative and unprofessional , they refused to refund our funds. Will certainly not be visiting this hotel again."
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