Overview of Mercure Bournemouth Queens Hotel & Spa

Photo gallery

Indoor pool
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationBournemouth Beach7 min walk
    Popular LocationBournemouth Pavillion Theatre10 min walk
    Popular LocationSt. Peter's Church11 min walk
    AirportBournemouth (BOH-Bournemouth Intl.)15 min drive
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About this area


Located in Bournemouth, Mercure Bournemouth Queens Hotel & Spa is in the city centre and near the beach. Poole Harbour and Christchurch Harbour are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bournemouth Beach and Bournemouth Lower Gardens. Looking to enjoy an event or a game while in town? See what's happening at Fitness First Stadium or Poole Stadium. With kayaking, waterskiing and parasailing nearby, you'll find plenty of adventures in the water.
Visit our Bournemouth travel guide
Popular Location

What's nearby

  • Bournemouth Beach - 7 min walk
  • Bournemouth Pavillion Theatre - 10 min walk
  • St. Peter's Church - 11 min walk
  • Oceanarium - 12 min walk
  • Bournemouth Pier - 13 min walk

Getting around

  • Bournemouth Station - 14 min walk
  • AirportBournemouth (BOH-Bournemouth Intl.) - 15 min drive


  • Dosa World - 4 min walk
  • Naked Coffee - 4 min walk
  • Natural Bourne Grill - 5 min walk
  • La Piccola Italia - 5 min walk
  • Zorbas Greek Restaurant - 6 min walk

About this property

Mercure Bournemouth Queens Hotel & Spa

Art Deco Bournemouth hotel in Bournemouth City Centre, walk to Bournemouth Beach
Along with a full-service spa, this smoke-free hotel has a restaurant and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 109 rooms feature modern comforts such as Smart TVs with digital channels, along with free WiFi. Other amenities available to guests include 24-hour room service, TVs and coffee/tea makers.
Mercure Bournemouth Queens Hotel & Spa offers 109 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 40-inch Smart televisions come with digital channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Forever Gorgeous Spa has massage/treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 5.00 per day)
  • Limited on-site parking

Food and drink

  • English breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 14.95 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Motorised watercraft
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Children's pool
  • Dry cleaning service
  • Indoor pool


  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Polish
  • Portuguese
  • Russian
  • Spanish

Business services

  • 2 meeting rooms


  • Garden
  • Outdoor furniture
  • Terrace


  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility


  • Renovated entire property – July 2020
  • Smoke-free property

Room amenities


  • Air conditioning
  • Hypo-allergenic bedding


  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels


  • 40-inch smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water


  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe



Check-in from 2:00 PM - anytime
Minimum check-in age - 18


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Renovations and closures

The following facilities or services will be unavailable from September 21 2020 to January 1 2021 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per day.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 14.95 per person (approximately)
  • Self-parking fee: GBP 5.00 per day
  • Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties

Property is also known as

Queens Bournemouth
Queens Hotel Bournemouth
Queens Hotel Spa
Mercure Bournemouth Queens &
Mercure Bournemouth Queens Hotel Spa
Mercure Bournemouth Queens Hotel & Spa Hotel
Mercure Bournemouth Queens Hotel & Spa Bournemouth
Mercure Bournemouth Queens Hotel & Spa Hotel Bournemouth

Frequently asked questions

Can I cancel my reservation for free at Mercure Bournemouth Queens Hotel & Spa and receive a full refund?
Yes, Mercure Bournemouth Queens Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Bournemouth Queens Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.
Does Mercure Bournemouth Queens Hotel & Spa have a pool?
Yes, this property has an indoor pool and a children's pool.
Is Mercure Bournemouth Queens Hotel & Spa pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Mercure Bournemouth Queens Hotel & Spa?
Self-parking is available for GBP 5.00 per day. Limited spots are available.
What time is check-in at Mercure Bournemouth Queens Hotel & Spa?
Check-in is from 2:00 PM - anytime.
What time is check-out at Mercure Bournemouth Queens Hotel & Spa?
Checkout is at 11:00 AM.
Where is Mercure Bournemouth Queens Hotel & Spa located?
Located in Bournemouth City Centre, this spa hotel is within a 10-minute walk of Russell-Cotes Art Gallery and Museum and Bournemouth Beach. Bournemouth International Centre and Bournemouth Pavillion Theatre are also within 15 minutes. Bournemouth Station is 14 minutes by foot.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities
Centrally located hotel, close to the sea. Lovely rooms, very comfy bed and beautiful decor. Definitely worth a visit and would happily go back!
Stayed 1 night in Sep 2020

2/5 Poor

Travelled with partner
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Amenities, property conditions & facilities
Booked a hotel with a spa and paid in advance. On arrival spa was closed (no mention of this on website when booking). Also no mention of substantial building works taking place. As had paid had no choice but to stay. On first morning was woken at 08:15 by drilling from the room next door. Window in room was broken and couldn’t be closed. Woken by drilling and a fire alarm (probably caused by contractor) on the Wednesday. Thursday I ended up having breakfast at Wetherspoons as they had ran out of sausages. I parked in a proper parking space and others parked where they liked causing passing cars to steer directly towards my car in a very tight space. When I complained and pointed out the high risk of damage to my car I was told not to worry as there’s CCTV. The car owner wasn’t spoken to and car remained overnight. If you want a drink from the bar before 5-6pm be prepared to wait ages and go round the hotel to find staff to assist. This hotel was specifically picked for the spa and it not being open spoiled the week. Had I have known I would have booked somewhere else. I spend a lot of time in hotels through work and considering this is an apparent four star hotel I’ve had better stays at a Travelodge.
Stayed 6 nights in Sep 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities
The staff were very friendly, helpful and professional. The food was really good, fresh and tasty. Room rather basic
Stayed 5 nights in Aug 2020

2/5 Poor

Travelled with partner
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
Our room hadn't been hoovered before we arrived, with crumbs, rubbish and a couple of dead insects on the carpet. I flagged this up with reception (and showed them photos) and they apologised and said they'd send up a cleaner to clean the room while I was out for the evening. This never happened. Very disappointing.
Stayed 1 night in Aug 2020

3/5 Okay

Travelled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Property conditions & facilities, room comfort
I found the hotel nice overall, but there were building works and despite being told work would not commence before 9am, it started before 8am. Combine that with children charging down the corridors in the early hours of the morning and it meant that I returned from my 2 night stay exhausted. Once the building works are finished and all the facilities are back up and running, I am sure my experience would be different.
Stayed 2 nights in Aug 2020

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