Ratings based on 401 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from London

Loved it

Posted 16-May-2016
Amazing big room for the price with great shower and big tv. Like that there is the gym as well as a bar.
3out of 5
by A verified traveller from ireland

Very comfortable hotel with great facilities

Posted 16-Apr-2016
Pros: Quality or room - bed, linen, decor, massive tv. Complentary water, decent hairdryer.
Cons: Attention to detail - last 2 stays there was no kettle/tea in my room, the upper deck rooms both had expresso machines, not is everyone drinks coffee
Location: Close to watford city centre, Warner brothers and elstree studios. Easy access to M1 M25 motorways
Room excellent, and as a business traveller the new self check in is so efficient ...it takes seconds. All facilities really good, quality of room of a high standard. Staff interaction is lacking, although self checkin and out is very welcome and a real positive in terms of efficiency , this needs to be balanced by a warm welcome from staff. This did not happen on my last 2 stays , both at checkin and check out, there was only 1 member of staff on, and they were either absent from the desk or busy with someone else. I feel the Village are therefore missing vital feedback and interaction from their customers, there is a balance to strike in hospitality industry between self service efficiency and quick customer engagement. Had someone been available on my last 2 stays , I would have feedback that I had to request a kettle in my room, as it was missing.
4out of 5
by A verified traveller from Kent

Close to Harry Potter museum

Posted 04-Apr-2016
Pros: It was modern and funky and had a huge TV!
I was working at Leavesden Studios and found this hotel quite last minute. It was very modern and reasonably priced.
Comment from Hotel Management
05-Apr-2016 by JM, Hotel Management
Dear Guest, Glad you liked our new ultra modern bedrooms - hope to see you again soon! Best wishes, Joel May General Manager
4out of 5
by Stephen from Ashington

No rewards

Posted 29-Feb-2016 on Hotels
I spen 20 nights at this hotel so I asked if I could have discount on using the leisure facilities that they want you to pay an extra £5 per session and was told no ! After spending over £2000 Wow not a bottle of water or a biscuit or even tissues in the rooms
Comment from Hotel Management
18-Mar-2016 by Joel May, Hotel Management
Dear Guest, We do charge for access to the leisure facilities, although it is included in our Club rooms package along with a number of other benefits. Best wishes, Joel May General Manager
5out of 5
by David from Durham

Good nights stay

Posted 18-Feb-2016 on Hotels
Very good service, good front desk staff
4out of 5
by A verified traveller

Nice hotel...

Posted 17-Feb-2016 on Hotels
hotel was clean friendly and comfortable. only issue was noisy water or heating system at 5pm waking me up.
5out of 5
by Guy from Market Weighton

Trip to London & Harry Potter

Posted 14-Feb-2016 on Hotels
Great staff, great location, fab breakfast
4out of 5
by A verified traveller from Birmingham

Posted 12-Feb-2016
Always a good stay, 2 probs: Wifi stopped working on the evening and duty manager couldn't fix which was really frustrating as I had lots of work to do. bed isn't attached to headboard so when you try to sit up the bed just slides away.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 10-Feb-2016 on Hotels
5out of 5
by A verified traveller from t

Posted 07-Feb-2016
Was a lovely stay and the staff were very friendly
Comment from Hotel Management
23-Feb-2016 by Joel May, Hotel Management
Dear Guest, Many thanks for your kind comments and hope to see you again! Best wishes, Joel May General Manager