Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Hotel Carlton

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Featured image
Flat-screen TV
In-room safe, desk, laptop workspace, free WiFi
In-room safe, desk, laptop workspace, free WiFi
In-room safe, desk, laptop workspace, free WiFi

Overview of Hotel Carlton

VIP Access

Hotel Carlton

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationPlaza Moyua2 min walk
  • Popular LocationGuggenheim Museum Bilbao11 min walk
  • Popular LocationSan Mames Stadium15 min walk
  • AirportBilbao (BIO)12 min drive

Choose dates to view prices

About this area

Bilbao

Located in Bilbao's Abando neighbourhood, Hotel Carlton is in the city centre and near a metro station. Funicular de Artxanda and Abra Getxo Marina are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Museo Marítimo Ría de Bilbao and Maritime Museum. Looking to enjoy an event or a game while in town? See what's happening at San Mames Stadium or Plaza de Toros de Vista Alegre. Guests appreciate the hotel's convenience for public transportation: Moyua Station is just steps away and Indautxu Station is 6 minutes on foot.
Popular Location

What's nearby

  • Plaza Moyua - 2 min walk
  • Chavarri Palace - 3 min walk
  • Bilbao Fine Arts Museum - 6 min walk
  • Guggenheim Museum Bilbao - 11 min walk
  • San Mames Stadium - 15 min walk

Getting around

  • Moyua Station - 1 min walk
  • Bilbao (YJI-Bilbao-Abando Train Station) - 9 min walk
  • Bilbao (BIO) - 12 min drive

Restaurants

  • Carlton — 1 min walk
  • La Olla - 3 min walk
  • La Viña del Ensanche - 3 min walk
  • El Globo - 3 min walk
  • El Eme - 3 min walk

About this property

Hotel Carlton

Luxury Bilbao hotel in Abando, near Guggenheim Museum Bilbao
This hotel features a restaurant, a health club and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, a business centre and concierge services. All 142 rooms offer free WiFi, room service and flat-screen TVs. Other amenities available to guests include coffee makers, safes and phones.
Hotel Carlton offers 142 forms of air-conditioned accommodation with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 15 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Full breakfast available for a fee 7 AM–10:30 AM on weekdays and 8 AM–11 AM on weekends: EUR 18 for adults and EUR 15 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness centre

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms 12

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Bathtub or shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Dogs and cats welcome
1 per room (up to 22 lbs/10 kg)
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: EUR 18 for adults and EUR 15 for children (approximately)
  • Self-parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions; guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Carlton Bilbao
Hotel Carlton Bilbao
Hotel Carlton Hotel
Hotel Carlton Bilbao
Hotel Carlton Hotel Bilbao

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 558 out of 987 reviews
5 - Excellent 57%
Rating 4 - Good. 324 out of 987 reviews
4 - Good 33%
Rating 3 - Okay. 68 out of 987 reviews
3 - Okay 7%
Rating 2 - Poor. 26 out of 987 reviews
2 - Poor 3%
Rating 1 - Terrible. 11 out of 987 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome
Reception team super helpful and really Covid aware.
Stayed 1 night in Sep 2020

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel so so
The hotel is located right at the center and very convenient to reach every single turistic spot in the city. The sad side is that even though the staff is nice and professional unfortunately they not always are available to help. After 16:00 until next day there's no one to help with issues in the room such as fridge, tv and hot water in the sink not working properly. You can have a feeling that the hotel is wow but stopped in time. It's old fashioned and not classic. The parking is not good at all I'm case you have a van, too small. Also there's no kettle in the room.
Stayed 1 night in Aug 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is really nice and very well located able to walk to all mayor attractions
Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020