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"This hotel is always my first choice when staying in Birmingham as it is away from the city centre and has plenty of places to eat nearby The staff are always so friendly and polite I had excellent customer service at my recent check-in, there was a queue at reception and as a regular at the hotel, the guy on reception who knows me from previous stays had already checked me in, he called me forward whilst checking someone else in and gave me my keycard! Excellent customer service"

"Great location for Utilita and Broad St "

"This is a great hotel in a central location. Really comfortable room, exceptional staff and customer service. The breakfast was amazing and the staff went out of their way to make up a tray of vegan options for my daughter who wasn't feeling too good."

"Lovely room, clean modern bathroom with a great shower. Staff were very kind too."

"Na"

"Excellent hotel, central location, well appointed"

"The reception staff were very pleasant and helpful. They kept our bag in safe storage until we could check in. The room was small but had everything we needed. Breakfast was very good with a good selection of hot and cold food."

"Very good hotel, only downside was that the airconditioning did not work."

"A warm welcome; lovely room with everything we needed; a comfy bed and a peaceful night; great breakfast. Plus easy parking too! Only a short stay as we were attending a gig at the Utilita Arena - it was great to be able to walk there from the hotel!"