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"Front staff varied - from excellent to just lip-service. We were upgraded - con! It meant we had a room on the third floor with no lift and a range of stairs in all directions. A mish-mach of furniture - not quite classy or executive as claimed :-) The water pressure was very low and the temperature low as well. We reported it but nothing was done to rectify nor were we even approached to clarify. My husband ordered a sandwich for dinner - yes a sandwich and he knew what he was ordering but was still taken back when it arrived - literally a sandwich I would make for my child’s school lunch. 2 pieces of white bread with a slice of salami, some cheese and mayonnaise. Really for a restaurant???"

"Grand building, but seems slightly dated and tired. The room was clean enough but had outdated furniture, TV etc. The WiFi was too slow and unstable to be usable, which coupled with the lack of phone signal was quite annoying. Breakfast was chaotic and not up to the standard we would've expected. Lots of guests waited for a long time for coffees, teas etc which didn't arrive. Most of the buffet was empty at middle of service. The spa was quite nice and had a decent pool and sauna. Overall not 5* quality. "

"Breakfast included was good."

"Supper and breakfast were very good. Room was clean, comfortable and well appointed. Staff were great. Parking was easy to access and felt safe"

"This feels like a country spa hotel, but is within the beautiful City of Bath. It's an amazing place for a lovely relaxing break. I didn't try the smart dining room, but the casual bar and restaurant was perfect and the food was good. Loved the art and this really feels like a family run hotel. Room was gorgeous and I had lovely views across the beautifully kept gardens, which were lovely to explore. There was a Wedding reception in the gardens whilst I was there, and couldn't have been a more picturesque venue. Would definitely recommend for someone who wants a relaxing, quiet break with access to a historic city. I will go back."

"The staff were so friendly and helpful! Our room was comfortable and clean and breakfast was very good. Very convenient location as well. Would highly recommend!"

"They are not allowing me to park the car on the premises and are demanding 50 GBP every 24 hours. When I refused to pay, they cancelled my room."

"Very depressing decorations and too dark"

"I can't fault this hotel or the staff we met. We had a great night's sleep in a very comfortable bed. Lovely touches like a mini bar with complimentary soft drinks. It is in a central location, and apart from the fact it doesn't have a car park it is an ideal place to stay. A special shout out to Jenny at reception who went out of her way to be helpful."