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"The room is clean, quiet. It is located in convenient location, only take 5 min walk to Tudor house & Garden, Westquay mall..etc. "

"I didn't use the laundry service or the pool as it was a short stay."

"Lovely hotel with very attentive staff"

"I understand the hotel was very fine in its day, the problem seems to be that its day was a long time ago and nothing has really changed inside. Everything feels very old, and not in a charming way. It feels like the bare minimum amount of staff are in place at any one time to reduce outgoings, there was no information about how to access the pool and gym facilities, either from staff or in room info (gents changing rooms closed when I was there which added to my uncertainty). Nothing was terrible, but nothing was particularly good either"

"Only stayed one night but were made most welcome by the friendly staff. Would return again."

"A very comfortable room and good food in the restaurant for evening meal. "

"Lovely place would go again "

"Good functional and convenient "

"This is my second time staying here and has always been very good. It was still good, but I was disturbed alot by the neighbour next door talking incredibly loudly on his phone. Also, I would have liked to not receive an email the day before I am due to check out, asking me to check out online. I think it takes away from your experience of being away if it feels like the hotel is rushing you to check out. "