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"We had a really enjoyable three night stay at the Grand Mercure. Everything was more than we could have wished for. We were given a room upgrade on arrival. The staff were all really friendly and spoke a decent level of English. And the breakfast was really good. We would happily stay here again if we return to Xi’an."

"Clean room, only hoped the carpet surrounding the bed was clean. Looked stained, needs washing. Breakfast was decent. Free washer& dryer was awesome! Would have liked to borrow a steamer to keep in the room for daily use, only had 1 large steamer which is located in the laundry room. But otherwise, a good stay. Rooms are pretty soundproof."

"Great breakfast buffet! "

"One of the best hotel experience we have had anywhere! The front desk manager Sultanli Elchin was welcoming and made us feel like we were the only customers at the hotel. Outstanding experience, beautiful property and convenient location!!!! "

"Perfect location. Beautiful property and amazing staff David the PM concierge was extremely helpful in sending a package for me. He really went above and above. Highly recommend this hotel"

"I had a wonderful stay at the Ritz-Carlton Xi'an. Would recommend!"

"The bar service was disappointing due to limited stock. After selecting a beer from the menu, we were told only one bottle was available in the entire building. We then tried to order sparkling wine, only to be told that was out of stock as well. It was frustrating to see a full menu but have so few of the items actually available for purchase."

"Incredibly warm and welcoming staff, super helpful with planning tours and giving local recs. Gym was super clean and spacious, though the machines were limited. A little further from metro stations than expected, but super close to 不夜城 which was amazing for food and shopping. "

"This is a very nice hotel in a good location.rooms are a good size and spacious. Our only issue was the AC. We always book rooms with AC but here the hotel controlled when it was available. Once it was on you could adjust the temp in your room. The hotel did provide us with some fans which really helped but it was still disappointing. The AC did finally seem to stay on by the 3rd night after my wife complained again. The staff were very nice, i think the issue was due to how the building management team programed the availability of AC. Even though it was mid April, some hotels have “winter mode” which regulates the necessity of using AC."