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Where there is issue raised up(room not ready on time), manager came out handled professionally and politely. Staffs are very nice and polite. For sure will come back.
Great location for Times Square and all the transport links uptown and downtown. We had a junior suite which was a very comfortable room with plenty of space for a rollaway bed for our child. We were easy undemanding guests but our few requests were dealt with very quickly and efficiently.
It felt like our own home, upgraded to Queen Terrace for free upon arrival. Called beforehand and Vanessa from front desk welcomed us on the phone and in person the following day with birthday wishes for my wife! Her colleagues were just as helpful and greeted us everyday when we left and arrived ...
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