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I truly ebjoyed my 2.nights stay at Hilton. Staff is so helpful n polite. Simply loved the pool. Room was very spacious n the view was splendid. Room was tidied 2x a day. Amazing. Would love to go back Hilton when im in KL.
Pros: Location in KL, 1 Utama Mall Service is incredible except when it isn't. Cons: Peridot lounge service was inconsistent. Some days great, some days not. Upcharges for rollaway bed when a suite was booked for 2 adults 1 child and only provided one bed for the 3 of us.
I stayed at the Shangri-la hotel for 3 nights. The location is excellent as it is walking distance to the petronas tower and KL tower. The staff were excellent. The only negative is that the rooms are rather dated and therefore defintely need modernising.
Ours was a low key stay with just a room. What stood out most was the attentiveness of the staff and the speed in which they addressed our queries, and its always polite and friendly. If there is face-to-face interaction, it was always warm and conversational, down with a smile. That was the icing ...
Great location , just right across from one of the main shopping centre. The place is a bit run down , time for a renovation.
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