Mexico Romantic Holidays

An Exceptional Experience at Ocean Rivera Paradise Resort Our experience at Ocean Rivera Paradise Resort was truly exceptional, and a huge part of what made our stay so memorable was the incredible team. From the moment we arrived, we were welcomed with genuine warmth, professionalism, and a level of hospitality that made us feel truly valued. The front desk clerk was wonderful — professional, welcoming, and always ready to assist with a sincere smile. She immediately created a feeling that we were not simply guests, but truly cared for. Our bellman, was incredibly helpful and accommodating. His attentiveness and friendly personality made every interaction pleasant and effortless. At Blue Moon Restaurant, our waiter, and hostess, stood out for their exceptional service. They were attentive, personable, and genuinely passionate about making every dining experience special. Their enthusiasm and attention to detail were evident, and it was clear that they truly enjoy what they do. The Guest Experience team — Deserves special recognition as well. They went above and beyond to ensure that everything was perfect. Their warmth, attentiveness, and willingness to accommodate made us feel incredibly blessed throughout our stay. Our massage therapists, provided an experience that was both professional and relaxing. Their skill, care, and attention made the massages great! We left with wonderful memories.

Place is pretty great. They did have a pretty bad fly problem so get ready to be swatting constantly. Also, when paying for a vacation you don’t expect to be waiting for long periods of time for transfer to other parts of the hotel but they were slow. Pool was luke warm and not refreshing. Spa was great, room was great, and food was amazing.

Beautiful and quiet stay, very clean, staff was on point. All Waiters were very friendly. Food was delicious and well prepared. My wife and I will deff will be coming back. 5 stars***** Thank you Gracias

Everything was good and staff was great the only downside was that last night we were there the room started leaking from the ceiling

An Exceptional Experience at Ocean Rivera Paradise Resort Our experience at Ocean Rivera Paradise Resort was truly exceptional, and a huge part of what made our stay so memorable was the incredible team. From the moment we arrived, we were welcomed with genuine warmth, professionalism, and a level of hospitality that made us feel truly valued. The front desk clerk was wonderful — professional, welcoming, and always ready to assist with a sincere smile. She immediately created a feeling that we were not simply guests, but truly cared for. Our bellman, was incredibly helpful and accommodating. His attentiveness and friendly personality made every interaction pleasant and effortless. At Blue Moon Restaurant, our waiter, and hostess, stood out for their exceptional service. They were attentive, personable, and genuinely passionate about making every dining experience special. Their enthusiasm and attention to detail were evident, and it was clear that they truly enjoy what they do. The Guest Experience team — Deserves special recognition as well. They went above and beyond to ensure that everything was perfect. Their warmth, attentiveness, and willingness to accommodate made us feel incredibly blessed throughout our stay. Our massage therapists, provided an experience that was both professional and relaxing. Their skill, care, and attention made the massages great! We left with wonderful memories.

Amazing hotel with great staff they are very helpful food and acomodations are also amazing

We have been visiting Playa del Carmen for over twenty years. The Royal Hideaway was our go to spot for many of those stays. After spending a week there recently I must report that it’s seen better days. The resort is seriously outdated. The rooms and restaurants need complete updating as does their obsolete way of reserving tables in one of the restaurants. But, the grounds are still beautiful, the staff very friendly and accommodating. The food was not as good as in the past both in taste, presentation and variety. This is an all adult hotel and my wife and I are early sixties. Lets just say the other guests made us feel young. This is definitely not a party spot, but it is decidedly quiet. Of course the sargassum comes and goes and they did a great job getting rid of what they could get to onshore. When it’s clear the beach is still wide and beautiful!

Place is pretty great. They did have a pretty bad fly problem so get ready to be swatting constantly. Also, when paying for a vacation you don’t expect to be waiting for long periods of time for transfer to other parts of the hotel but they were slow. Pool was luke warm and not refreshing. Spa was great, room was great, and food was amazing.