Luxury Portugal Holidays & Travel

Our check in process was not smooth. Upon booking on Expedia I used the search parameters for 1 adult + 2 children. I booked a one bedroom suite knowing the pull out sofa will be used for my second child. I chose to add buffet breakfast as prompted when selecting the room. I paid EUR27 for the ‘add on’. Open arriving at the property I was told that Expedia confirmed a room for one adult only. No pull out was ready & they fixed. Breakfast was EUR16 and EUR8 for each child. I had to pay the extra for the children’s breakfast. I flagged to Expedia that this add on was based on my search parameters (including adding in each child’s age)and was their mistake that they didn’t engage at all. We tried to eat dinner at the restaurant and were treated very rudely by the restaurant staff. They did not seat us (you must check in at the restaurant reception) - we seated ourselves. We were not brought menus but after waiting 15 minutes were asked to then change tables. We left and ate at a lovely place 1km away from the hotel. The next morning I complained and they suggested the manager would come speak to us at breakfast. No one came. A real show of a lack of 5-star sensibility at a hotel. We were then told the kids breakfasts were complimentary. I insisted on paying on principal as I felt incredible disrespect by the lack of care of the hotel management. This property is well kept and should be great for families. Management and agency and care of staff is a huge miss.

Nice property. Check in was from 4pm however our room was not ready until 4:50pm. I thought this was disappointing. The complex is nice & clean and our apartment was stunning. Well out the way of everything. No shops or supermarkets near by.

Excellent apartment, very well equipped. Air conditioning worked perfectly. Location is great - onsite food good if a little expensive. Perfect for golf, spa, family.

Our check in process was not smooth. Upon booking on Expedia I used the search parameters for 1 adult + 2 children. I booked a one bedroom suite knowing the pull out sofa will be used for my second child. I chose to add buffet breakfast as prompted when selecting the room. I paid EUR27 for the ‘add on’. Open arriving at the property I was told that Expedia confirmed a room for one adult only. No pull out was ready & they fixed. Breakfast was EUR16 and EUR8 for each child. I had to pay the extra for the children’s breakfast. I flagged to Expedia that this add on was based on my search parameters (including adding in each child’s age)and was their mistake that they didn’t engage at all. We tried to eat dinner at the restaurant and were treated very rudely by the restaurant staff. They did not seat us (you must check in at the restaurant reception) - we seated ourselves. We were not brought menus but after waiting 15 minutes were asked to then change tables. We left and ate at a lovely place 1km away from the hotel. The next morning I complained and they suggested the manager would come speak to us at breakfast. No one came. A real show of a lack of 5-star sensibility at a hotel. We were then told the kids breakfasts were complimentary. I insisted on paying on principal as I felt incredible disrespect by the lack of care of the hotel management. This property is well kept and should be great for families. Management and agency and care of staff is a huge miss.

Nice property. Check in was from 4pm however our room was not ready until 4:50pm. I thought this was disappointing. The complex is nice & clean and our apartment was stunning. Well out the way of everything. No shops or supermarkets near by.

Our check in process was not smooth. Upon booking on Expedia I used the search parameters for 1 adult + 2 children. I booked a one bedroom suite knowing the pull out sofa will be used for my second child. I chose to add buffet breakfast as prompted when selecting the room. I paid EUR27 for the ‘add on’. Open arriving at the property I was told that Expedia confirmed a room for one adult only. No pull out was ready & they fixed. Breakfast was EUR16 and EUR8 for each child. I had to pay the extra for the children’s breakfast. I flagged to Expedia that this add on was based on my search parameters (including adding in each child’s age)and was their mistake that they didn’t engage at all. We tried to eat dinner at the restaurant and were treated very rudely by the restaurant staff. They did not seat us (you must check in at the restaurant reception) - we seated ourselves. We were not brought menus but after waiting 15 minutes were asked to then change tables. We left and ate at a lovely place 1km away from the hotel. The next morning I complained and they suggested the manager would come speak to us at breakfast. No one came. A real show of a lack of 5-star sensibility at a hotel. We were then told the kids breakfasts were complimentary. I insisted on paying on principal as I felt incredible disrespect by the lack of care of the hotel management. This property is well kept and should be great for families. Management and agency and care of staff is a huge miss.

This hotel property is beautiful. Clean and well maintained with excellent bars and restaurants on site. We enjoyed it very much

Nice property. Check in was from 4pm however our room was not ready until 4:50pm. I thought this was disappointing. The complex is nice & clean and our apartment was stunning. Well out the way of everything. No shops or supermarkets near by.