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"Do yourself a favor and don't stay here. While the staff was very nice, that couldn't make up for the fact that the room, bathroom, and towels were dirty. The bathroom smelled like sewage. I also booked this hotel in large part because they said they had air conditioning, but when we got back to the hotel after a very hot and sunny day, we were told the hotel was still in heat mode and the AC didn't work. They told us to open our window to cool the room. All that did was let in the street noise. They did provide a small fan, but it didn't do much. There are many hotels to pick from in York, just pick a different one."

"Just what we were looking for when we visited York. Great city, great hotel. Would definitely stay again. "

"This hotel is amazing. We’ve been coming here as a family of 4 for over 7 years and every time it’s great. We’ve especially come for the pool and breakfast which are both excellent. I’d like to highlight the exemplary breakfast staff who do their upmost to make sure it’s special. Special hot chocolate? No problem. Special hot muffins? No problem. We use the family sized rooms and they’re great for a family of 4 with 2 big kids."

"Never used the bar. "

"Every where was clean and there was a lovely smell x"

"Bedroom was clean but needed some maintenance. Disappointing stay for the amount of money. Buffet breakfast not upto our usual stranded. No hash brown. No mushrooms. Extra charge for car parking which is not noted on the website! Ridiculous price at £20 per night. Definitely wouldn't stay again. Only positive is the location. "

"Cheap sausages and the parking was non existent we only booked there because it said it had on site parking. Never again."

"Nice breakfast is the positive. Noisy, dated room. Room 2 poor location to bar and restaurants. Not worth river view."

"Breakfast and all staff were very friendly and helpful "