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"Great staff and great location. Food was also excellent"

"The hotel is ideally placed for the centre of York on the south side of the River Ouse. The room was very clean and looked over the river and the night life on the other bank. Restaurant food was great. Staff were very helpful and loaned us a wheelchair for the weekend. The downside is that their car park was full when we arrived, which at £20 a night was steep, but the nearby NCP car park charged £80 for two nights :-((."

"For the price this hotel/training centre is great value. Have no hesitation recommending Burn Hall. "

"Cannot fault the hotel and staff, however I specifically chose this hotel as it has parking, I have stayed in York many times and know how difficult it can be to get a parking space. I didn’t realise that their parking is open to the public so when we arrived back at the hotel on Saturday afternoon there were no parking spaces, I had to wait until someone left, along with everyone else looking for a space. This might not be a problem for some people, but living in London where parking is a nightmare, I come away to relax and this just stressed me out. A suggestion might be to just keep for hotel guests. I might add that I paid the hotel £22 per day for parking, "

"Excellent location, parking nearby, great views from some rooms, Excellent breakfast."

"Room not properly cleaned and toiletries not replenished. Was put in a disabled accessible room which didn’t ask for and was not appropriate"

"It was amazing, the Grand has really friendly and helpful staff from the minute you check in to when you are leaving the hotel. The room service was great with polite people delivering the food and the meals were delicious. They do breakfast in bed service which is so convenient and a real treat. The rooms are spacious with separate wash and bathrooms. Huge comfy bed. Top tier experience."

"So tired and dated. Dark rooms where the light didn’t work and the water didn’t drain in the wash basin. The keys didn’t work and we had to go back to reception upon return. Very friendly helpful staff and a good reception ."

"All very good as usual"