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"Great hotel , lovely food and great staff at check in "

"Excellent value for money. Room was clean and comfortable. Staff were very helpful, one being particularly helpful with enabling the use of the gym. Breakfast was good. Three adjacent restaurants made up for the hotel not offering dinner "

"Excellent front desk. Really good selection of breakfast and good quality "

"The hotel itself is very beautiful, clean and with lots of amenities. The staff could do with being a bit warmer. They were polite enough but no warmth "

"The front of house staff were absolutely superb throughout the stay - they couldn't do enough for us!"

"Comfortable and well appointed room. Would stay again."

"Clean nice property ..nice restaurant ..very comfortable.would stay again ! "

"This hotel was absolutely fantastic, as soon as we arrived the lady on reception was friendly and helpful. We were there for our 25th wedding anniversary and little things they done really made it special, some chocolates for us, a few glass of prosecco with dinner and 'Happy Anniversary' on our dessert plate. Food was amazing and all the staff are so friendly. My only negative was that you have to pay for parking, which if we were close to the town centre yes, but there is nothing around. But this did not ruin our stay"

"My sincere thank you to Marissa for her amazing commitment to customer service. Due to an imminent Air Canada flight attendant strike in Canada, we were unable to use our original non-refundable hotel reservation date at Novotel and had to rebook with new dates, in effect having to pay twice. I contacted my original booking agent, Hotel.ca, numerous times not to get a refund, because we knew it was not possible, but rather a modification of our dates given the extenuating circumstances but there was no relief. Upon our arrival at Novotel, I spoke with Marissa who immediately helped us. She contacted the booking agent directly to facilitate the modification of dates on her end and approve the special waiver. Marissa was incredibly helpful throughout the entire process and made it happen. Once again, thank you Marissa for your compassion."