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"This hotel is in an ideal location, in the city walls of Xi’an with plenty of food options nearby. Be aware there is another location also listed as ‘Eastern House’ but this is the correct place. Breakfast was not bad, a mixed selection with pastries, bread for toast and cereals as a Western option. Afternoon tea was an interesting mix of cakes, definitely worth trying and the tea was tasty. Overall great value for money, the reception staff who I engaged with spoke some English and were friendly. Highly recommend over some of the more familiar American chained brands."

"Location, Location and Location, the hotel is located at the central of the city and near to the major commercial area, restaurant and two traditional places, Bell Tower and Drum Tower. Hotel room is bright and comfortable. There is a large TV in the room. The bath and toilet area is separated. You have to bring your own exchange plug if you come from the US. The free laundry is very convenient to customers who stay more than 2 days. The hotel provides all laundry materials. The gym is well organized and have enough space for two walking machines and dumbbell. The breakfast is containing with local cursing and American food. There are 8 floors in the hotel, but no room is in the first floor. The check in desk is located at the second floor. If you have enough budget, and if you go to Xi'an at 1st time, this hotel is a wise choice."

"The hotel is old but it's generally nice and very close to the metro station and a market street, it's easy to buy your meals nearby with a lot of delicious food to offer! Coming from Singapore, Don't worry guys, in summer the AC works well! I can't say for other hotels but this one is good! Hahaha! Oh and one honourable mention! There is an tourism office located in the hotel itself, they are extremely helpful and can help you find the fastest way and book your tours and give you the best recommendations. They are very warm and very friendly! Look out for the lady named Zhou Rong! She is really helpful and friendly!"

"Hotel is very clean , amazing selection of breakfast and convenient location just next to Datang Everbright City and opposite Joy City shopping mall . Great gym facilities ."

"Friendly staff-clean room-good location"

"Beautifully elegant room. Staff was polite and welcoming, and spoke great English. The proximity to the subway station made the trip very convenient!"

"Service was very good. Everything is as you would expect from a JW marriot."

"One day stay for me after long trip and it's a good place to restore energy. It is a beautiful place and convenient to find places to eat. "

"We had a really enjoyable three night stay at the Grand Mercure. Everything was more than we could have wished for. We were given a room upgrade on arrival. The staff were all really friendly and spoke a decent level of English. And the breakfast was really good. We would happily stay here again if we return to Xi’an."