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"Excellent room. Location spot on. Could have done with a fridge "

"Everything was perfect "

" Very pleasant stay. Room very clean bed very comfortable. "

"Fabulous hotel. The rooms are clean and the beds very comfortable. It was very quiet so we all slept well. It is,in easy walking distance for Albert Dock and numerous restaurants and cafes. The Palm Court bar area is stunningand the cocktails are superb. The hotel obviously focuses on Customer Service as every member of staff we interacted with were friendly and helpful. We will definitely be back!"

"Lovely and attentive staff. Great room, as described - really impressed! For the price and location, we will absolutely be back! "

"Took my daughter for a break from our caring duty for my elderly dad , the hotel was spotless , welcoming and staff were amazing and helpful , we stayed 2 nights and we have stayed in many hotels in Liverpool but I have to say the breakfast was exceptional, so much variety and so fresh , from start to finish it was amazing , we were in a courtyard room and the only small complaint was the excessive noise from either televisions or music past midnight which I did find annoying , overall I would willingly stay again , Thank you . "

"Cosy as always!"

"We arrived early and were told we could have a free upgrade. Our room, which was booked for 4, actually had 8 comfortable beds and was very spacious. The room had beautiful decor and we entered the bathroom which had 2 showers and a bath which was almost like a small swimming pool. Amazing! On the way out the staff suggested places we could go and were very friendly making us love Liverpool all the more. Thank you Shankleys for a great stay!"

"Meeting friends from Australia and chose this hotel as it’s where they were staying. Lovely location, modern building and great customer care "