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"Lovely old property, lots of character and charm. Staff are friendly and welcoming, some I feel are under pressure from senior management, It feels like they are short staffed. Which adds pressure to the rest. But they cope with a smile. Be nice to see more staff which would definitely increase the customer experience and enjoyment. Word of mouth is the biggest compliment to any business. Thank you to all the staff on the front line."

"Fantastic staff we had a little problem with our room which couldn’t get fixed right away so got a room change/upgrade. Dinner and breakfast onsite was very nice "

"I am a regular guest of the Holiday Inn, Abbots Lane, Colchester and have always found the hotel both inviting and comfortable. The staff are excellent and always friendly and helpful. I’ve dined in the restaurant on many occasions and the meals have all been excellent with a wide variety of menu choices. I would highly recommend a stay here! "

"We've stayed before and was pleased the standards have remained very high. Breakfast choice was extremely good. Would stay again if in the area."

"Stayed for two nights , staff were very friendly, bed comfortable and food was very good "

"All good"

"Lovely clean huge room beds very comfortable modern room all usual facilities.staff very kind and helpful. Quiet hotel even though a lot of people staying there.able to have dinner there which was nice and reasonable for a hotel breakfast was buffet from full English to toast and cereals and danish pastries .first time for me to stay at a best western hotel , it won’t be the last,"

"Very good stay. Convenient and easy."

"We had a nice time. Rooms were comfortable and clean and breakfast was yummy."