Search Holiday Homes in Willoughby

"Excellent position in centre of town with free parking. Good size room and friendly staff. Sunday Roast meal was very good despite us arriving near end of serving time. Breakfast adequate and enjoyed. Only problem was the lumpy pillows which were uncomfortable and so didn’t sleep very well."

"Convenient and comfortable."

"The staff was great "

"Great remodelling of an old newspaper building. Comfortable rooms and good breakfast."

"Worth the price, everything was great, definitely recommend "

"A great hotel, we came for an event and the hotel was very convenient and good. We did not eat at the hotel so I am unable to comment on this. However, we did have a drink in the bar and we did have to replace the glasses about 3 times as they were all dirty. The staff seemed to lack training in customer service skills. The same 2 drinks, cost a different amount each time."

"Room was nice. Property had all you'd need."

"Premium hotel with good service and facilities. A proper luxury feel."

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."