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Reviews of Discovery Accommodation

3.5 out of 5
Discovery Accommodation
11 Silver Street, Whitby, England

Reviews

7.6

Good

Rating 10 - Excellent. 97 out of 290 reviews" "
Rating 8 - Good. 88 out of 290 reviews" "
Rating 6 - Okay. 61 out of 290 reviews" "
Rating 4 - Poor. 25 out of 290 reviews" "
Rating 2 - Terrible. 19 out of 290 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kay

Travelled with group
Liked: Cleanliness, staff & service, room comfort
I probably did not do enough research as to how Discovery hotels work The Virtual customer service once I got through was polite and helpful but it took 40 minutes to get through. I was asking for a blanket as duvet was very thin. The heating was nt very efficient and in December more detail should be given Housekeeping - if you could find any - very nice and helpful Would book again in summer
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room size
Nice size room no bedside cabinets
Stayed 3 nights in Dec 2022

8/10 Good

Sally

Stayed 3 nights in Dec 2022

10/10 Excellent

Ruth

Stayed 2 nights in Nov 2022

10/10 Excellent

Lidia

Stayed 2 nights in Sep 2022

2/10 Terrible

Mandy

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place nice and clean close to everything
Stayed 3 nights in Sep 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and compact in an ideal spot
East instructions sent via email. Clean room ideally situated. Tea and coffee available. Toiletries provided. Pin codes on both doors. Room was small but sufficient. Will definitely stay here again.
Stayed 2 nights in Sep 2022

8/10 Good

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found out room ok for what we wanted all clean .being on the bottom floor found noise from up stairs moving about but that can't be helped.biggest downer was parking I think it should be free first come first serve as the saying goes .parked on road with scratch card.anoying waking up and car park to rooms were empty . overall enjoyed .
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Lesley

Travelled with family, Travelled with pets
Easy walking distance for harbour and shops,also being on the doir step for the beach.
Stayed 2 nights in Sep 2022

8/10 Good

Karen

Stayed 7 nights in Aug 2022

2/10 Terrible

Rachel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The postcode given was not for the property we was staying at. No reception and poor signage in property. Dirty looking out front and dark inside. Room small and very basic poor ventalition and not equipped for elderly people. Couldn't upgrade room but couldn't. No parking at all. Communication unclear by staff and owner. More like a prison cell people complaining about the hotel. One young girl was only person that was helpful and polite. Would not recommend this hotel to anyone. But Whitby very beautiful and sea nice.
Stayed 5 nights in Aug 2022

10/10 Excellent

Emma

Stayed 2 nights in Aug 2022

6/10 Okay

Patrick

Stayed 3 nights in Aug 2022

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible we was given 8 very small milk pots and 6 tea bags for 3nights 4 days couldn't get a shower as the shower door didn’t close to the end of shower curry stain on sheet pillows felt like sleeping on bags of crisps an very noisy bed leg ready to snap an bent couldn't fill kettle up as didn't fit in bathroom sink no other water supply bedroom bangs and rattles if window open nowhere to hang towel in bathroom no toilet roll holder one small soap an shampoo given for length of stay for 2 people 4 tv channels very uncomfortable stay we stayed from having to go get our morning cuppa at 7.15 until 9 on the evening.
Stayed 3 nights in Aug 2022

4/10 Poor

Keith

Stayed 2 nights in Jul 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Soundproofing wasnt great, someone snoring in the lower room could clearly be heard and the gulls are very loud all night. The room was ok and we enjoyed our stay in whitby very much.
Stayed 2 nights in Jul 2022

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room
The room was tiny, had to close the bathroom door to access the shower and could barely walk around the bed. The room I had was clean and tidy but nowhere big enough for two people. For one person it was ok.
Stayed 3 nights in Jul 2022

4/10 Poor

Anthony

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
Website for property did not say room was on 3rd floor. Wife disabled and struggled with location as no lift, also omitted from website. Unclear room was room only, was expecting B&B, Breakfast facilities would have been a 5 minute walk away in another property. Room windows would not stay open, not airconditioned and no fan provided. Website said no kitchen facilities so did not bring own food, but when arrived induction hob pans, kettle and toaster provided. Floor in bathroom listing not fitted correctly and shower draining too slow for shower output so nearly floods the bathroom when shower is on. stains on the towels provided. bedding washed but not ironed bed sheet badly creased.
Stayed 2 nights in Jul 2022

6/10 Okay

Philip

Stayed 1 night in Jul 2022

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apart from hair dryer didnt work
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
A little review
Room was ok small but ok room clean easy to access . The only problem we had was noisey neighbours upstairs coming in at 1.30am shouting and argueing they even camped outside our door at one stage.
Stayed 3 nights in Jun 2022

8/10 Good

Callum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Summer 2022 Family Stay
We did have a very nice stay and the accommodation was on the whole, great. If I had to point out a few slight complaints, the pillows on the bed with the plastic covers under the pillow case where annoying and the plastic bags on the towels were not very eco-friendly. Also the disabled lift was permanently out of order(Based on the sign in the lift). These are small things and overall we enjoyed our stay and would stay again.
Stayed 1 night in Jul 2022

2/10 Terrible

matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, won’t return and would not recommend
Upon arrival we had a nightmare when we found no reception of anybody to talk to, phoned the number provided on front door a few times before getting through to finally soaking to somebody, to then be told I should have received an email with where my room is and the door codes, I didn’t receive any emails, the lovely lady on the phone the advices she will resend the email so I waited 15-30 mins and still nothing, so I phoned back up and was told the room address and door codes to get inside. This is where it went downhill, the room itself has the loudest floorboards I’ve even steps on and the bed is absolutely ridiculous, had to be a small double at most, whenever you move the slightest bit the whole bed creaks like a hurricane is going off. Then the smell, the smell is by far the worst part about my experience so far, there must be some drainage issue nearby or something as the stench in the room is just unforgiving. Me and my pregnant partner had to actually leave the room and go for a 30 minute walk just to be away from the smell, maybe this is a nearby drainage issue and no fault of the hotels but it’s ruined my stay.
Stayed 2 nights in Jul 2022

6/10 Okay

Karen

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
There was no bed+breakfast as was advertised on the website!!! The room was beautiful,but doesn’t justify £54 a room a night just to sleep in with no Bed n breakfast! My room wasn’t cleaned in 4days of me staying! + dogs barking in the very early morning a found was a problem aswell,A don’t think a would stay ere again as a pets are an issue for me!!!
Stayed 4 nights in Jul 2022

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Would I stay again? No. There was no reception and the room was difficult to find due to bad instructions and poor signage. The room itself was fine... Slept terribly, the room needs better sound proofing the seagulls scream all night and a fan would be good
Stayed 2 nights in Jul 2022

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible never use them again keep well away
I will never use this hotel company again changed my hotel from silver Street the day before we was due to go even though it was booked 6 months in advance to seabreeze what a damp and unclean dump how can a company just change your booking to a place like that it even looks not appealing from the outside and the reviews for Seabreaze says it all we just found a guest house around the corner which was superb and stayed there instead.
Stayed 3 nights in Jul 2022

10/10 Excellent

Nicola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely 1 night stay in suite 5. It was really spacious, modern and clean! Everything you needed was there 😊 The metal work around the front was beautiful! So detailed! Will definitely book here again! Thank you
Stayed 1 night in Jun 2022

10/10 Excellent

Fran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quirky place!
We stayed in a lovely little cottage that was 3 stories. It was lovely and quirky. Location was a tad tricky to find but no issue there is on street parking for some evening periods if you work it out. Would love to stay again Everything we needed and peaceful. x Recommend especially after some of the reviews I read.
Stayed 2 nights in Jun 2022

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab little get away
Clean, great location, easy access, good communication
Stayed 2 nights in Jun 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Location,Discovery accommodation
Ok,a lot of hard work has gone into making this location clean,tidy,themed,and 10 minutes walk from everything,parking is a slight issue,but let discovery help you,get the parking pass,personally,i parked up for our 2 night stay and used public transport to travel anywhere,because,lose your spot at your peril! When we first arrived,there are 2 number 14's in Silver street,one is someone's house!,yup,walked in,got redirected,5 minutes later,found our accommodation,the doorcodes work with a little practise,the wifi didn't connect,never mind. There are some residents living just behind the property who get visited by the less fortunate possibly homeless people,they make a little noise,then move on once they have what they came for,i witnessed nothing,but you join the dots together,you can't pick your neighbours,but it tarnishes the area slightly,i shall mention it to discovery,because at 2.30 am,no thanks,but i must say,all things being even,we felt secure,the accommodation is lovely,the location is superb,Whitby is fantastic,I'd give Discovery 9.5 out of 10,they have an office 2 minutes away as well,should you need assistance,we figured out bits for ourselves which added to the fun.
Stayed 2 nights in Jun 2022

8/10 Good

Gaynor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the room was comfortable. The bathroom needs looking at. No shelving in the shower for shampoo etc and the bathroom floor was wet through after taking a shower. We stayed for 3 nights and didnt have a change of bedding or extra milk, tea and coffee left.
Stayed 3 nights in Jun 2022

10/10 Excellent

Mei Tze

Stayed 3 nights in May 2022

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely
The Discovery was very lovely
Stayed 2 nights in May 2022

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Booking was easy and efficient
The room was lovely and clean. The bed sloped so that your feet were higher than your head. So had to sleep head at the foot end. A bit of a delay getting the text message to tell us our room number and entry code. There was a gentleman who was helpful. The system is good just needs to be more timely
Stayed 1 night in May 2022

8/10 Good

Sally

Liked: Cleanliness, property conditions & facilities, room comfort
Sea breeze
Lovley room with a great veiw of the sea, which was some what diminished by the dirty window, Wouldn't recommend the shower as the drainage was extremely slow and had to keep been turned off dyring showering
Stayed 2 nights in May 2022

8/10 Good

Natasha

Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and tidy we did have a problem finding where we were staying and also had problems getting into the property once in the room was clean and very welcoming.
Stayed 2 nights in May 2022

8/10 Good

A

Stayed 2 nights in May 2022

2/10 Terrible

Lesley

Stayed 2 nights in May 2022

4/10 Poor

Dan

Stayed 2 nights in May 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking for motorcycles.
The parking was very confusing as we were on a motorcycle and after serval phone calls to Discovery and telling them i had a motorcycle still ended up buying a local parking scratch card for £8.00 which i really did not need. The accommodation was excellent for the price but could do with some hooks in the bathroom and some bedside tables. Excellent location.
Stayed 1 night in May 2022

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value hotel.
The room was good value, but unfortunately had a very bad smell coming from the bathroom, which spoiled the stay, over all I would recommend the hotel and would consider returning because the room was nice and well designed, but the smell would have to be sorted out.
Stayed 2 nights in Apr 2022

10/10 Excellent

MR STEPHEN E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky Mix Trad and Mod, Huge Rooms, Great Stay!
Superb direct sea view, top floor apartment in Seabreeze block, opposite Pavilion and Whalebone. Huge windows. Plenty of seating. Quirky mix of traditional and contemporary, Alexa controls for heating, incredible massive state of art shower in huge bathroom,lovely and hot, modern tv, comfy Eatern style teak frame bed, loads of teak drawer units, hanging space, fridge freezer, tea and coffee making facilities, portable induction hob and pans, and kitchen equipment, all you need for self catering stay. Secure entry by outside code and inside code, e mailed to you on day of arrival. Extremely clean. A perfect choice for our Whitby Goth weekend stay!
Stayed 3 nights in Apr 2022

6/10 Okay

Steven

Disliked: Staff & service, property conditions & facilities, room comfort
( Discovery is the right name )
The room was very small the bed was the most uncomfortable and small bed I think I have ever slept in, there was no dining room at all the the building so had to eat out for breakfast and other meals over all I would not book or stay with again
Stayed 3 nights in Apr 2022

10/10 Excellent

patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room itself was spot on clean and everything you need for a weekend stay was there,the only down side was having to book three nights when we only wanted two just because it was a bank holiday. would use again
Stayed 3 nights in Apr 2022

8/10 Good

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the money . No issues from us . Oh apart from a shelf in the shower would be good .
Stayed 3 nights in Apr 2022