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"The place was falling apart the roof was leaking and the whole place smells, the rooms were basic but the beds were like sleeping on a lump of stone even immigrants would avoid this place like the plague."

"The hotel is situated on Botchergate, Carlisle central pub zone, and the noise/music from the pubs literally on the corner not even 50m from our room windows is horrendous. We had an adjoining door between our rooms, and listened to a bunch of lads from 1pm onwards talking all night! The attic room upstairs, could hear every footstep (paper thin walls) Then people drunk screaming in the alleyway! Bathroom was horrendous! (Something out the shiny water m134) With a bath shower setup (yeah, shower curtain) and couldn’t even have a bath!. Place smells, and carpets bare. It’s just rundown, and £116 for the nught. Let down tbh."

"Pleasant experience overall. Staff was amazing and very helpful."

"Comfortable and clean, friendly and professional staff, breakfast was nice too at the services overall a comfortable and restful stopover for me "

"Only stayed one night but room was clean, staff were friendly and breakfast was good"

"The hotel was beautiful, rooms lovely and clean! The swimming pool and spa facilities, steam room were very good and very relaxing! The food at the FYR restaurant on site was lovely and reasonably priced aswell. The only cons I would say is that the drinks at the bar and and the pool are very expensive, considering the amount you are spending on everything else, in my opinion they don’t need to be that expensive. Overall had a very relaxing weekend, and I would return."

"Stayed 18th April, four of us girls, and it was just the perfect place after a full day hiking. The room was spacious, clean, and had nice little touches, biscuits, water, milk, which made a difference. Beds were really comfy, exactly what you need after a long walk. The spa was spot on, swim, sauna, jacuzzi, just what we needed to relax. Great value as all four of us could stay in one room, which made it more fun and easy. Staff couldn’t do enough for us, really welcoming and helpful throughout. Outside area was lovely too, perfect for sitting out and catching a bit of sun. Would definitely stay again."

"All great love staying at this hotel "

"Staff were excellent and the breakfast provision was also very good. The room was ok and a decent size. The cold tap wouldn’t move atall though when we tried to have a bath. We had to run cold into the bath through the showerhead. Plenty of parking though which was also free which isn’t a given everywhere anymore. "