"Stayed at the Celtic Manor Resort recently and came away feeling a little disappointed overall. The bed was genuinely excellent and most of the staff we dealt with were friendly and polite, but for a hotel marketed as five-star, parts of the experience didn’t really match the price point.
On arrival, the concierge/car parking experience felt unnecessarily dismissive, which isn’t the welcome you expect when paying premium prices. The hotel itself also feels quite dated in areas.
The room was comfortable, but surprisingly lacked basic touches you’d normally expect at this level — no bottled water, no minibar. After arriving late, we also found the night menu extremely limited, to the point we didn’t bother ordering food.
The bar service was fine, but automatically adding a 10% discretionary service charge onto drinks left a slightly sour taste, especially when four pints came to around £36.
Overall, not a terrible stay by any means, but it didn’t feel like a true five star experience for the money charged."
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