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"The check in was slow as no staff were about and had to wait for a while. However staff were welcoming and helpful and approachable. The room itself was basic but met the requirements for us. It was quite hot at night and the curtains didn’t do their job very well resulting in our daughter waking at 5.30am. The towels were of a reasonable standard but could do with being replaced. The room was facing onto a main road so traffic noise the next morning was noticeable and woke us up. Breakfast was limited but cooked breakfast was nice choice and came quickly and hot. "

"This was my second time staying here. And I have to say the first time (September '25) was great and I felt that I had found a good hotel that I can use regularly when I come visit my daughter in University. First time around 5 stars, staff food excellent This time around the staff were just down right rude and didn't care, one evening I had to get my key fob reset and it took almost 20 for this very rude gentleman to come from out the back to reset my card. The chef also has changed because the food we got and my steak was some of the worst ever and the fries I had with the steak were still uncooked inside not to mention that it also took an absolute age to get served, and in fact it took that long I had to go to the cashier at the till to give him my order. Also please people dont waste your time getting the meal included with your room its a waste of money, you have a separate food menu and theres nothing on it worth eating so as I done i just paid for the main menu meal. All things considered and I stay in hotels quite a lot I was glad to get checked out only to get home and receive 5 yes 5 parking tickets now they each came at separate times so when I got the fifth one I didn't care anymore I just felt you can have my money.... (the other 4 I sent to the hotel and they squashed them). But all that aside, the rooms were very nice and the hotel was quite modern too and the breakfast I would give it 2 stars."

"We have stayed at the Riverside hotel a few times. Not been for about 8 years but had a one night stay on the 9th May. It has been one of my favourite hotels but after staying this time the cleanliness has gone down hill. The family room No 3 was very dusty on skirting boards and dado rails and window sill was covered in flies. The shower room needed bleaching around the bottom of the shower. The lamp on the dressing table was extra dusty on top . These things can be put right if you got a good cleaner in. It has certainly put me off staying again. The breakfast was so nice & were the staff. A lovely clean bed but the lack of dusting in the room has let this hotel down. 😪"

"Ideal location with excellent customer service. "

"Photos on Hotels.com looked lovely however the hotel itself is in a desperate need of renovation. Dirty carpets and horribly marked wallpaper. Thankfully it was for only one night, otherwise we would have mived locations"

"Didn't need parking as arrived by train, 10 mins walk to hotel. Very central, close to a range of shops and eateries "

"Nice hotel. Room was clean and enjoyed or stay"

"Great apartment, great staff."

"Pool, jacuzzi, steam room, sauna available all day, included in the price. Breakfast great. Room nice. Staff friendly."