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"This was my second time staying at this hotel for a convention. The lobby, ba,r and restaurant were perfectly fine. The staff was fantastic as always, including and especially the housekeepers. I skipped breakfast this time because during my previous day, I was not impressed with the breakfast. The eggs basically look like they came from a powder. And the coffee was subpar. However, these are simply the opinions of one individual. My room was well appointed, included a little refrigerator, and iron and ironing board, and was perfectly spacious for a single individual. The windows were well insulated. However, there was a lot of noise coming from the hallway. Unfortunately, there’s not a whole lot that can be done about this. Overall, I’m more than satisfied with this hotel. "

"Clean and quiet room. Easy to get to down town London via the Heathrow Express"

"Everything was great; great facilities in the gym; comfy bed. Only downside was the overheated room."

"Great airport option easily and cheaply accessed by local bus 423 from T5 or U3 from T2 & T3. Spacious room with fridge, kettle, chairs, soundproofing, very nice toiletries. Climbing in and out of the bath is not suitable for everyone, nor is having to remake the beds as the duvets were tucked in too tightly and the sheets were too small for the mattresses. Strange for an international airport hotel only to have UK Freeview TV channels...and I was disappointed that the bedside clock radio did not pick up any stations at all. Very tasty breakfast selection in nice surroundings. "

"Needed a place to stay for one night before.our flight out Heathrow. Loved that Bus was easily accessible to.and from the airport. One on site restaurant opened til 10 I believe. Nice ig clean rooms."

"On arrival the staff were nice and I was very excited about the stay but unfortunately the experience became upsetting the following morning. A few hours before checkout, a man attempted to enter the room without warning (I was not currently dressed). Thankfully, I had engaged the chain lock on the door, otherwise he would have entered the room. I understand mistakes can happen, but after sharing this experience using their feedback forms, I had simply received and email stating they have recieved the feedback. So I am currently unsure if an explanation or apology for the situation is going to be given but as of yet I have recieved nothing which is not the most reassuring. This is dissapointing as this would have become a go to hotel for me when staying in London due to the convenience of the location."

"Wonderful hotel supported by a great team and a cracking location"

"Stunning Lobby and bar. Check in experience was satisfactory. Room was small with small double bed. Cocktails at the bar were great however the bar experience was disappointing. Along with other residents we had to wait at least 45 minutes in between drinks to be served again at one point having asked for more drinks the server disappeared and forgot us…. we were still expected to pay13.5% service charge. Frustration was clear amongst the people around us. The bar was understaffed and the frustration with this was also apparent amongst them! We gave our feedback on check out about the bar experience, the team member was sympathetic but advised that we should have reported this to the bar staff at the time. This was not appropriate to do at the time as it was difficult enough getting a drink let alone trying to give feedback or refusing to pay a service charge.We were offered a voucher however we were leaving at that moment so declined the offer and just left our feed back. Great location for central London ..just next to Hyde Park "

"One night stay, unexpected upgrade, staff helpful and friendly, room excellent"