Terrace/patio

Reviews of NH Danube City

4 out of 5
NH Danube City
Wagramer Strasse 21, Vienna, Vienna

Reviews

8.4

Very good

Rating 10 - Excellent. 323 out of 823 reviews" "
Rating 8 - Good. 367 out of 823 reviews" "
Rating 6 - Okay. 85 out of 823 reviews" "
Rating 4 - Poor. 32 out of 823 reviews" "
Rating 2 - Terrible. 16 out of 823 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel provided great service, and was close to train station to get to downtown! The food was delicious as well for breakfast and dinner! Highly recommend!
Stayed 1 night in Apr 2024

10/10 Excellent

Linda, Fort Collins

Stayed 5 nights in Mar 2024

8/10 Good

Ivan

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from Michelle Sardón Assistant front office manager on 8 Apr 2024
Dear Ivan, Thank you so much for taking the time to let us know that you had a lovely stay in our hotel. It makes us happy to know that our guests are happy in our house. We are looking forward to your next visit. Best regards, Michelle Sardón Assistant front office manager

10/10 Excellent

Commeletia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable short stay
Stayed 1 night in Mar 2024
Response from Matthias Pichl, Front Office Manager on 11 Mar 2024
Dear Commeletia, thank yo for choosing our NH Danube Hotel as yours while you visited Vienna. It makes us very happy to know that you had a lovely stay and specially enjoyed our friendly staff, the excellent location and our silent and comfortable rooms. We are looking forward to welcome you once again. Best regards, Matthias Pichl - Front Office Manager

10/10 Excellent

Ezra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the week at this hotel . From entering the doors on Monday afternoon to leaving on Saturday morning. Pleasant staff at the desk , at the dining area and housekeeping. Clean place , very close to the Vienna International Centre . Perfect . I will recommend to anyone . 👍👍👍👍👍
Stayed 5 nights in Feb 2024
Response from Matthias Pichl, Front Office Manager on 22 Feb 2024
Dear Mrs. EzraGreat feedback like yours is always very much appreciated and we are very happy to hear that you had a fantastic experience at the NH Wien Belvedere. It is such a pleasure to read the lauding words about the friendliness of our staff and of course I will share your comments with our team, who I am certain will be encouraged by your remarks. We constantly aim to provide our guests with the finest of facilities and services and we thank you again for staying at our hotel and for your feedback. We would be very happy welcoming you soon again here in Vienna. With best regards,

10/10 Excellent

Andrej

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is the only and major issue
Stayed 4 nights in Jan 2024
Response from Matthias Pichl, Front Office Manager on 5 Feb 2024
Dear Andrej, thank you for taking your time to write a review. We are very happy that you fully enjoyed our service. And we do not have our own parking, but there are different parking houses with different prices around. Please next time, ask to our team and we will gladly inform you about all your options. We are looking forward to welcome you again in our house. Best regards, Matthias Pichl - Front Office Manager

10/10 Excellent

E

Stayed 4 nights in Dec 2023
Response from Matthias Pichl, Front Office Manager on 8 Feb 2024
Dear E, thank you very much for taking the time to review your stay. We are glad to read you enjoyed your stay to the fullest and we could meet your expectations. We are already looking forward to welcome you back soon! Best regards, Matthias Pichl - Front Office Manager

10/10 Excellent

Bahman

Stayed 1 night in Dec 2023
Response from Matthias Pichl, Front Office Manager on 8 Feb 2024
Dear Bahman, thank you very much for taking the time to review your stay. We are glad to read you enjoyed your stay to the fullest and we could meet your expectations. We are already looking forward to welcome you back soon! Best regards, Matthias Pichl - Front Office Manager

8/10 Good

Bernhard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Isabel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located if you go to UN
Stayed 6 nights in Dec 2023
Response from Matthias Pichl, Front Office Manager on 22 Dec 2023
Dear Isabel, Thank you very much for taking your time to let us know that you enjoyed your stay. It makes us very happy to know that you especially enjoyed the comfortable beds, the friendliness of our team, the good and varied breakfast, the nice location and the view. We are looking forward to welcome you once again in our house. Kindest regards, Matthias Pichl - Front Office Manager

10/10 Excellent

Arnaud

Stayed 4 nights in Dec 2023

8/10 Good

SOZOS

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

SIMMONE

Stayed 3 nights in Dec 2023

2/10 Terrible

Kinga

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The furniture in the room is very shaby. The personnel at the reception is incompetent. No real espresso coffee, just machine made coffee. Very small selection at breakfast. When we complained about the sauna not being ready, the manager just shrugged his shoulders and let us know that he did not care at all. We asked upon arrival (Thursday afternoon) whether reservation was necessary for the sauna and were told that we could use it it any time w/o reservation. Friday evening we contacted the reception again and asked whether we could use the sauna from 8 A.M. on Saturday. We were promised they would switch it on by that time. We called and asked at 8 A.M. on Saturday whether the sauna was ready but it was not. They asked for one hour. We went to the sauna at 9 A.M. and was still not switched on. As we could not stay longer, we finally had to skip the sauna although the availability of the sauna was the top reason why we had chosen that hotel.
Stayed 2 nights in Nov 2023
Response from Michelle Sardón on 12 Dec 2023
Dear guest, Thank you for taking your time to write your feedback. We ae sorry to know that we did not fulfil your expectations. We try to get better everyday to give the best possible experience to our guests so we take your opinion as an opportunity to see how we can improve. In order to have the sauna ready and without any disruptions and to give the right information, it functions everyday from 18 to 22 hours. Guests do not have to book but it has a limited capacity. Our superior rooms count with Nespresso machines, and in the rooms there are 3 different kinds of coffee that can be prepared, the difference is the intensity. We try to make our breakfast as varied as possible, and you can find from cold to warm dishes and drinks, as well as suitable for every kind of diet. We also want to share with you that a renovation is on the way, maybe if you decide to give us another opportunity, you will be able to enjoy the new fresh house.We hope that you can give the NH family a new opportunity and we will make our best to surpass your expectations. Best regards,Michelle SardónAssistant front office manager

8/10 Good

Eric

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Good price.
Stayed 8 nights in Nov 2023
Response from Matthias Pichl, Front Office Manager on 8 Dec 2023
Dear Eric, Thank you for letting us know that you had a wonderful stay in our house. We are very glad to know that you especially enjoyed the cleanliness, our team, the breakfast and the location. We are looking forward to welcome you once again in our house. Please receive our warmest regards, Matthias Pichl - Front Office Manager

2/10 Terrible

juhwan

호텔스닷컴을 이용 예약했으나 예약당시 선태 사항과 실제 준비 및 선택사항이 달라서 출장기간내 불편을 격음
Stayed 3 nights in Nov 2023
Response from Matthias Pichl, Front Office Manager on 3 Dec 2023
Dear Juhwan, thank you for taking the time to review your stay with us. We are very sorry to read that you not have been satisfied with our services. We trying always to make the best stay for our guests. Please be assured that I will forward your feedback to our responsible manager who will take care of this topic. We would appreciate if you give us another chance to proof you that we can do better. Best regards, Matthias Pichl - Front Office Manager

8/10 Good

Valeria cheyenne

Stayed 3 nights in Nov 2023

10/10 Excellent

Ismail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Nov 2023
Response from Matthias Pichl, Front Office Manager on 26 Nov 2023
Dear Ismail, thank you for taking the time to review your stay with us. We are happy to read that you enjoyed your stay to the fullest and we could also meet your expectations. The team and I are already looking forward to welcome you back soon. Best regards, Matthias Pichl - Front Office Manager

6/10 Okay

DONATELLA

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Pensavo meglio
Conoscendo già la catena NH mi aspettavo qualcosa di meglio. Nel complesso la struttura è bella ed il personale molto gentile ma ci sono alcuni punti che non mi sono piaciuti. Prima cosa la camera molto basic. Arredo un po’ vetusto e tende sporche. Il bagno senza bidet per me cosa incredibile ancora oggi ma capisco che non tutte le culture abbiamo la stessa considerazione dell’igiene. La colazione a pagamento non era niente di particolare, mi aspettavo qualcosa in più onestamente. Inoltre eravamo in 3 in camera e puntualmente ci hanno sempre portato asciugamani per 2 e quindi sempre a chiederle . Insomma punteggio sufficiente per me.
Stayed 3 nights in Oct 2023
Response from Michelle Sardón on 10 Nov 2023
Dear Donatella, Thank you for taking your time to give us your feedback. It makes us very happy that you find our house beautiful and that you enjoyed the attention of our team. We want to share with you that a renovation is on its way and we are as excited about it as you. I will share your message with our team so we can make sure to surpass your expectations next time. We are looking forward to welcome you once again. Best regards, Michelle Sardon Assistant front office manager

6/10 Okay

Richard

Stayed 2 nights in Oct 2023

8/10 Good

Lubi

Stayed 4 nights in Oct 2023

10/10 Excellent

ALLAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the IAEA
Stayed 7 nights in Oct 2023
Response from NH Danube City on 31 Oct 2023
Dear Allan,thank you very much for taking the time to review your stay with us. We are glad to read you enjoyed our location as well as your stay. We are already looking forward to welcome you back soon!Best regards,Judith BrixDeputy Hotel Director

6/10 Okay

Ali, Dammam

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
-
Stayed 1 night in Oct 2023
Response from Michelle Sardón on 15 Oct 2023
Dear Ali, Thank you for taking the time to review your stay with us. We are happy to know that you especially enjoyed our breakfast and our good connection to the airport and to the city center. We are looking forward to your next visit. Best regards,Michelle Sardón

10/10 Excellent

Eyad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

4/10 Poor

Fani

Stayed 1 night in Sep 2023

10/10 Excellent

alok

Stayed 3 nights in Sep 2023

8/10 Good

JIHYE

Stayed 5 nights in Sep 2023

6/10 Okay

André

Stayed 2 nights in Sep 2023
Response from KG on 5 Nov 2023
Thank you so much for your rating. Please let us know what we can do better for your next stay with us at NH Hotel Danube City.

10/10 Excellent

Marcella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Matthias Pichl, Front Office Manager on 4 Sept 2023
Dear Marcella, thank you so much for taking your time to review your stay with us. It is our pleasure to know that you had a lovely time and enjoyed especially our location. We are looking forward to welcome you once again. Best regards, Matthias Pichl Front Office Manager

10/10 Excellent

Salome

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have to visit the Vienna International Centre, this is the place to stay.
Stayed 3 nights in Aug 2023
Response from Matthias Pichl, Front Office Manager on 4 Sept 2023
Dear Salome, thank you so much for taking your time to review your stay with us. It is our pleasure to know that you had a lovely time and enjoyed especially our location. We are looking forward to welcome you once again. Best regards, Matthias Pichl Front Office Manager

4/10 Poor

Jacob

Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good place to stay. Convenient to subway station and grocery store.
Stayed 7 nights in Aug 2023
Response from Matthias Pichl, Front Office Manager on 4 Sept 2023
Dear Jennifer, thank you so much for taking your time to review your stay with us. It is our pleasure to know that you had a lovely time and enjoyed especially our location. We are looking forward to welcome you once again. Best regards, Matthias Pichl Front Office Manager

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, staff excellent... couldn't find a single thing to complain about.
Stayed 6 nights in Jul 2023
Response from Matthias Pichl, Front Office Manager on 22 Jul 2023
Dear Mr Colin, we appreciate that you took the time to review your stay with us. We are happy to know that you had an amazing stay. We are looking forward to your next visit. Best regards, Matthias Pichl - Front Office Manager

6/10 Okay

Jaehyuk, West Lafayette

Lack of hospitality from the hotel staff
Stayed 7 nights in Jun 2023
Response from Michelle Sardón on 8 Jul 2023
Dear Jaehyuk , Thank you so much for sharing your experience with us. We are glad to know that you enjoyed our accessibility from and to the airport and the city center. We want you to know that our goal is to offer our guests he best possible experience and make them feel welcome and like at home, for this reason we appreciate your feedback because it helps us to improve and we hope that we can surpass your expectation on your next visit. Best regards, Michelle Sardón Assistant front office manager

10/10 Excellent

ELEAZAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience in Vienna, near the VIC; VAL3 takes you from and to airport.
Stayed 6 nights in Jun 2023
Response from Michelle Sardon on 20 Jun 2023
Dear Eleazar, Thank you for your review. We are very glad that you had a pleasant stay and that you could take advantage of our proximity to the Vienna International Center and the our easy access from and to the Airport with the shuttle Bus VAL 3. We are looking forward to have you again in our house. Best regards, Michelle SardonAssistant front office manager

8/10 Good

NA RAE

Business traveller
Liked: Cleanliness, property conditions & facilities
if you have a business at VIC, the hotel is within walking distance. Metro station (Alte Donau) is also very close so that it is easy to access city center and other attractions. Property itself is very modern and clean. And if you choose to skip housekeeping service, they give you drink boucher that you can use at the hotel bar on the ground floor, which is very useful. However, the some staff at the bar (especially those doing evening/night shift) is rather blunt not so friendly, but they give you what you ask. Room condition is fine, but I found TV set is very annoying because every time I turn it on, the volume setting returns to default value which is too loud, and the control takes long time to register and start working. The hotel should replace the unit (Phillips) with the brand new one. Overall, I found it satisfactory and I would stay here again if I have to visit the area.
Stayed 9 nights in May 2023
Response from Michelle on 12 Jun 2023
Dear guest, Thank you very much for taking your time to write a review about your experience with us. We are very happy to know that our location is perfect for Vienna International Congress participants and that you enjoyed your stay with us. It is also great to know that you enjoyed our Green Stay program and that you helped us to make your stay more sustainable. We appreciate your feedback about our TVs. Your opinion helps us to make improvements where we need in order to be the best for our guests. We are looking forward to have you again in our house. Kindest regards, Michelle Sardon Assistant front office manager

6/10 Okay

Mohamed

Business traveller
Liked: Property conditions & facilities
The resultant has limited options, the breakfast is the only time food is good. No iron in the room although I requested it two times. The room was served two times in a week.
Stayed 6 nights in Jun 2023
Response from Michelle on 12 Jun 2023
Dear Mohamed, thank you for taking your time to write a review. We are happy to know that you enjoyed the breakfast and we are sorry that you could not find a good option to eat in the restaurant. Next time, please ask one of our service colleagues and they will be happy to help you to find an option that fulfills your expectations. If not, our reception team can also help you finding restaurant options near the hotel and around the city. We apologize that you did not get an iron and board in your room, if we do not have irons available you can always access to our ironing room. Hopefully we can have you again in our house and surpass your expectations next time. Best regards,Michelle SardonAssistant front office manager

10/10 Excellent

peter, Niagara on the Lake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to UN
Stayed 3 nights in May 2023
Response from Judith Brix - Deputy Hotel Director on 15 May 2023
Dear Peter,thank you for your feedback. We are glad you enjoyed your stay and our location to the UN. We are looking forward to welcome you back soon.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Good hotel, 3 mins walk to U Bahn. No air con in the hotel, rooms very hot and told by staff to open windows as a soloution. Busy road outside so not ideal.
Stayed 4 nights in May 2023
Response from Judith Brix - Deputy Hotel Director on 15 May 2023
Dear guest, thank you for your review. We are glad you enjoyed your stay with us. Our AC is now running during your stay the temperatures outside were still under our AC level. Please let us know if you prefer a room to the backside of the hotel and we are happy to fulfill your wish. We are looking forward to your next stay with us.Best regards,

6/10 Okay

Louise

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 5 nights in Apr 2023

8/10 Good

LASANA

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was my second time staying at NH. Overall the service is good but the room was dusty and not cleaned properly. My colleague had the same issue with the room being dusty. The curtains need changing because they are very old.
Stayed 12 nights in Apr 2023
Response from Matthias Pichl, Front Office Manager on 27 Apr 2023
Dear Lasana, thank you for your feedback. I am sorry we did not meet your expectations. I will forward your feedback regarding your rooms to our responsible department. We would appreciate to welcome you back to leave you completely satisfied. Best regards, Matthias Pichl, Front Office Manager

10/10 Excellent

Armond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, near by, …
Stayed 7 nights in Apr 2023
Response from Matthias Pichl, Front Office Manager on 11 Apr 2023
Dear Armond, thank you very much for your rating and feedback. We are glad you had a pleasant stay with us and we are looking forward to welcome you back soon. Best regards, Matthias Pichl Front Office Manager

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at a fantastic price.
Great location to easily get into Vienna without the cost of the central Vienna hotels. Room was of great quality and very clean and comfy. Reception was so helpful in showing me how to get to where were needed to go. Very convenient for Donaupark parkrun.
Stayed 1 night in Mar 2023
Response from Matthias Pichl, Front Office Manager on 6 Apr 2023
Dear Rebecca, thank you very much for your feedback. We are glad to read you enjoyed your stay to the fullest and I will share your feedback with my colleagues with pleasure. My colleagues and I are already looking forward to welcome you back. Best regards,Matthias Pichl Front Office Manager

6/10 Okay

Mr.

Travelled with family
Liked: Cleanliness, amenities
The hotel was clean and comfortable. It was a short walk to the subway, too. Housekeeping staff was very nice and accommodating. There are not many restaurants near the hotel. We ate in the hotel restaurant three times and all three times the service was not up to par. The food was good, but it was hard to get a drink and the staff was dismissive.
Stayed 4 nights in Mar 2023
Response from Matthias Pichl, Front Office Manager on 13 Apr 2023
Thank you very much for your rating and feedback. We are very sorry about the inconvenience, and forward your feedback to our F&B Manager. We would appreciate if you give us a second chance to leave you completely satisfied .Best regards, Matthias Pichl Front Office Manager

8/10 Good

Michal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Matthias Pichl, Front Office Manager on 6 Apr 2023
Dear Mr Michal ,thank you very much for your rating. We are glad you had a wonderful stay with us and we are looking forward to welcome you back at the NH Danube City soon. Best regards,Matthias Pichl Front Office Manager

10/10 Excellent

Launa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. Hotel was quiet. Like that there was a restaurant in the hotel.
Stayed 6 nights in Jan 2023

10/10 Excellent

Frantisek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022

2/10 Terrible

JAE KWANG

They have over booked hotel. So, I can't stay there. I have to move another NH hotel. I booked restaurant near hotel. and I have to cancel.
Stayed 1 night in Oct 2022

6/10 Okay

EMMANUEL

Liked: Property conditions & facilities
Disliked: Staff & service
The only thing that I don’t like their charges if breakfast I used only 3 breakfast but they charge me 5 breakfast and that was Ridiculous, lost in my room my selfie stick remote.
Stayed 5 nights in Oct 2022

4/10 Poor

Fadi

Stayed 3 nights in Oct 2022