Terrace/patio

Reviews of Motel One Vienna - Westbahnhof

3.5 out of 5
Motel One Vienna - Westbahnhof
Europaplatz 3, Vienna, Vienna

Reviews

8.8

Excellent

Rating 10 - Excellent. 399 out of 883 reviews" "
Rating 8 - Good. 388 out of 883 reviews" "
Rating 6 - Okay. 74 out of 883 reviews" "
Rating 4 - Poor. 20 out of 883 reviews" "
Rating 2 - Terrible. 2 out of 883 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Tanuttorn

Stayed 3 nights in Dec 2023
Response from Front Office on 15 Mar 2024
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

8/10 Good

Rahel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good bed and conected to all direction U3 arrive to center very good
Stayed 2 nights in Dec 2023
Response from Front Office on 15 Jan 2024
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mit freundlichen Grüßen on 15 Jan 2024
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice well kept hotel in a great location. So easy to get around from here. The room was a bit small. No proper closet or dresser to put things away. No bar fridge. But the room feels cosy and has nice art. Everything is clean and works.
Stayed 6 nights in Dec 2023
Response from Carlos Soares on 7 Jan 2024
Dear Eric, Thank you for choosing our Motel One Wien-Westbahnhof for your stay and at the same time for your time to send us your rating in this way. We are glad that you like our concept. The satisfaction of our guests is our highest priority. To read that our guests appreciate this focus motivates us every day anew and we go to work even more joyfully.Kind regardsCarlos SoaresFront Office Supervisor

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient as you get off the train at the WestBahn station. Clean and comfortable. Quick check-in. Quiet room.
Stayed 1 night in Nov 2023
Response from Carlos Soares on 11 Dec 2023
Lieber Motel One Gast,vielen Dank für die positive Bewertung über Ihren Aufenthalt im Motel One Wien-Westbahnhof. Unser Team hat sich sehr darüber gefreut.Es ist unser wichtigstes Anliegen die Qualität auf einem sehr hohen Niveau zu halten, weshalb wir jede Art von Lob und Kritik sehr ernst nehmen.Wir würden uns freuen, Sie bald wieder in unserem Haus oder in einem anderen Motel One begrüßen zu dürfen!Mit freundlichen Grüßen,Carlos SoaresFront Office Supervisor

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well-organised hotel with superb staff.
Stayed 3 nights in Nov 2023
Response from Ahmed Salam Front Office Manager on 30 Nov 2023
Lieber Robin,vielen Dank für die positive Bewertung über Ihren Aufenthalt im Motel One Wien-Westbahnhof. Unser Team hat sich sehr darüber gefreut.Wir freuen uns darauf, Sie bald wieder in unserem Haus oder in einem anderen Motel One begrüßen zu dürfen!Mit freundlichen Grüßen,Ahmed SalamFront Office Manager

8/10 Good

Jonnie

Liked: Staff & service, property conditions & facilities
Great room and breakfast.
Stayed 2 nights in Nov 2023
Response from Ahmed Salam on 21 Nov 2023
Lieber Gast,vielen Dank für Ihr detailliertes Feedback zu Ihrem Aufenthalt in unserem Hotel am Westbahnhof. Es freut uns zu hören, dass Sie die zentrale Lage und die Nähe zu verschiedenen Geschäften schätzen konnten. Wir legen großen Wert auf ein stilvolles Ambiente in unseren Zimmern und sind erfreut, dass Sie dies positiv wahrgenommen haben.Es tut uns leid zu hören, dass Sie einige Unannehmlichkeiten bezüglich des Fernsehers hatten. Ihr Hinweis bezüglich des automatischen Einschaltens des Fernsehers wird intern überprüft, um mögliche Verbesserungen vorzunehmen.Die Anregung bezüglich Ladekabeln an der Rezeption nehmen wir gerne auf und werden prüfen, wie wir unseren Gästen in dieser Hinsicht besser entgegenkommen können.Wir danken Ihnen ebenfalls für das positive Feedback zur Umstellung des Frühstücks auf Bioprodukte. Ihre Anmerkungen bezüglich der Wasserflaschen werden wir ebenfalls intern prüfen, um sicherzustellen, dass wir den Erwartungen unserer Gäste besser entsprechen können.Wir hoffen, Sie hatten insgesamt einen angenehmen Aufenthalt und würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

6/10 Okay

ahmed

Stayed 3 nights in Oct 2023
Response from Ahmed Salam on 27 Oct 2023
Lieber Gast, vielen lieben Dank für Ihre gute Bewertung. Es freut uns sehr, dass Sie sich so ausgesprochen wohl bei uns gefühlt haben! Wir hoffen, dass wir Sie bald wieder als Gast bei uns begrüßen dürfen.

8/10 Good

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Good basic travelers hotel close to West Hbf
Stayed 2 nights in Oct 2023
Response from Front Office on 12 Oct 2023
Dear Guest,Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon!Best regards,

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Front Office on 5 Oct 2023
Dear guest, we would like to take this opportunity to thank you for your stay and your wonderful review. My colleagues and I are very pleased that you felt so comfortable with us. We look forward to welcoming you as our guest again soon!

10/10 Excellent

Marcy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was great for travel and the bar and lobby were very modern and welcoming.
Stayed 2 nights in Oct 2023
Response from Ahmed Salam on 9 Oct 2023
Dear Marcy,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's great location for travel and found our bar and lobby to be modern and welcoming.Our team works hard to create a welcoming and contemporary environment for our guests, and it's fantastic to know that it made a positive impression on you. We understand that the location can greatly enhance your travel experience, and we're pleased that it met your expectations.Your comments are valuable to us as we strive to provide the best possible experience for our guests. We look forward to welcoming you back to our hotel in the future. If you have any more feedback or specific suggestions, please feel free to share them with us.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Best regards,

8/10 Good

Janaya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to train and bus station. Very clean and new. Friendly desk staff. The bed was comfortable, and the duvet and pillows for the best!
Stayed 1 night in Aug 2023
Response from Ahmed Salam on 1 Sept 2023
Dear Janaya, thank you very much for your good rating. We are very pleased that you felt so comfortable with us! We hope that we can welcome you as our guest again soon.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. This is a big chain hotel that does a nice job. Clean, quiet, convenient, and very nice staff. Rooms a little small, but did not bother me, as a solo.
Stayed 2 nights in Jul 2023
Response from Front Office on 1 Sept 2023
Dear guest, thank you very much for the great feedback. We are pleased that you like our concept. The satisfaction of our guests is our top priority. Reading that our guests appreciate exactly this focus motivates us every day and we go to work with even more joy. We are pleased that we were able to provide you with a pleasant stay and look forward to welcoming you again soon.

8/10 Good

Hossein

Stayed 1 night in Jul 2023
Response from Front Office on 1 Sept 2023
Lieber Hossein, vielen Dank für das tolle Feedback. Wir freuen uns, dass Ihnen unser Konzept gefällt. Die Zufriedenheit unserer Gäste hat bei uns höchste Priorität. Zu lesen, dass unsere Gäste genau diesen Fokus zu schätzen wissen, motiviert uns jeden Tag aufs Neue und wir gehen mit noch mehr Freude an die Arbeit. Wir freuen uns, dass wir Ihnen einen angenehmen Aufenthalt bereiten konnten und darauf Sie bald wieder bei uns begrüßen zu dürfen.

8/10 Good

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conversation, nice stay
Great location. Access to the train station and the sightseeing bus stops right at front. Typical business hotel. Breakfast buffet is good, good selection.
Stayed 2 nights in Jun 2023
Response from Front Office on 1 Sept 2023
Dear Marion, thank you very much for the great feedback. We are pleased that you like our concept. The satisfaction of our guests is our top priority. Reading that our guests appreciate exactly this focus motivates us every day and we go to work with even more joy. We are pleased that we were able to provide you with a pleasant stay and look forward to welcoming you again soon.

8/10 Good

John

Liked: Staff & service, amenities, property conditions & facilities
I highly favor the property for making it convenient to Westbahnhof, the mall and food services at the station, and the easy accessibility to 2 U-Bahn lines.

8/10 Good

Ing

Liked: Cleanliness, staff & service
Very convenient location for shopping, food and transportation to the airport.
Stayed 3 nights in Oct 2022

10/10 Excellent

Katarzyna

Stayed 1 night in Sep 2022

8/10 Good

Donald

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
There were long lines for check-in, as there were only two people checking us in. The rooms were a bit small, but clean, modern, and well-appointed. The breakfast buffet was excellent. We will keep this hotel on our list of favorite hotels.
Stayed 1 night in Sep 2022

10/10 Excellent

Olav

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very central location. Clean,
Stayed 4 nights in Aug 2022

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice modern hotel. Plenty of electric sockets. Clean and everything worked.
Stayed 1 night in Aug 2022

6/10 Okay

Kelly

Stayed 2 nights in Jul 2022

10/10 Excellent

Cindy

Stayed 1 night in Jul 2022

10/10 Excellent

Abdelkrim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Jul 2022

8/10 Good

Keren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE VALUABLE STAY
THE CHECK IN WAS EASY AND COMFORTABLE, THE HOTEL IS NICE AND CLEAN BUT THE AIRCONDITION ISN'T ENOUGH FOR THE SUMMER. PUBLIC TRANSPORTAION RIGHT NEXT TO THE HOTEL.
Stayed 4 nights in Jun 2022

10/10 Excellent

Paul

Stayed 1 night in Jun 2022

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022

8/10 Good

Harald Markus Xaver

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tolle Lage, schöne und aussergewöhnliche Ausstattung. Frühstück könnte für den Preis besser sein ( es gab kein Rührei ! )
Stayed 1 night in May 2022

10/10 Excellent

karni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
מלון מהמם, עיצוב צעיר ומדליק צמוד לתחנת הרכבת, התחתית, והתחנה של האוטובוס משדה התעופה. מיני קניון ליד עם מבחר רב של אפשרויות מזון וחנויות שונות
Stayed 2 nights in Feb 2022

10/10 Excellent

Ole Magnus

Liked: Cleanliness, property conditions & facilities, room comfort
The most friendly hotel ever!
Stayed 1 night in Jan 2022

10/10 Excellent

Yazan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Massimo Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Jan 2020

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
An excellent hotel with convenient transport link. Wonderful staff, helpful and efficient. I thoroughly recommend this hotel.
Stayed 4 nights in Dec 2019

10/10 Excellent

Athanasios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, comfortable, close to the city center. A++
Brand new, very clean, comfortable, comfy bed, very close to the city center (10 minutes with metro, 30 minutes walking). I would definitely stay again.
Stayed 3 nights in Dec 2019

8/10 Good

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but nice and clean. very good bed.
Stayed 4 nights in Nov 2019

10/10 Excellent

ran

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again.
Very clean, comfortable bed. Street noise minimal, but can hear the showers in adjacent rooms, which woke me up too early. Easy access to most tourist attractions by public transport. Train station next door has good selection of stores (drugstore, grocery, chocolate, clothes) and casual dining. Area not charming but I felt safe. One day there was a weird smell coming from the shower drain, it went away when I covered it with a damp towel. Nice room to relax in in the evenings. If there was a teakettle it would be almost perfect. Overall, considering everything, especially the reasonable price, I would stay there again.
Stayed 6 nights in Nov 2019

10/10 Excellent

Adi

Stayed 4 nights in Oct 2019

6/10 Okay

RAS, Austria

Business traveller
Disliked: Amenities
The toilet smelled terribly. The rooms are small. Breakfast is overcrowded.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice stay.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappoiting long check - in
I booked a room for a friend with special notes which a front desk could not find at all, so the front desk needed my ID for this room reservation. I can't imagine what would happen to us if I didn't accompany my friend for check in! Why could't the hotel n the front desk take care of my notes well in advance?
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

ORESTIS

Stayed 5 nights in Jul 2019

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Great room, good location, good shower
Stayed 3 nights in Jun 2019

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but somehow budget hotel
The hotel room were nice and location quite convenient. Only negative point is that you have to pay and get a voucher before having breakfast. They don't seem to allow anything to go on your room bill which is a bit odd especially if you are with business colleagues. We ended having bills for the bars, for the breakfast, etc... Instead of all being centralised on your room bill. Apart from that, all ok.
Stayed 4 nights in Feb 2019