Search Hotels Near Upper Pump Room, Strathpeffer

"I stayed in a compact room. The room was cold, radiator wouldn't turn up. The door to the bathroom needs replaced, looked like it had been kicked in at some point. There ws "

"Friendly, helpful staff. A comfortable bed and great views od the river. Room was as expected given they are in a row of converted houses - very clean which was nice."

"Another great stay. My go to hotel in Inverness. Comfortable, clean and great location."

" One thing lead to much being not enjoyable. A weary reception staff person blase attitude. Room we specified had been smoked in - both recent and old stink in carpet. Substitute rm tiny w/ one window - not the mtn view. No consideration for reduction. Tomato/basil soup was canned juice w/ maybe lemon squeeze added. Grateful for tasty sauce on over-baked fish. Bright spot light shining in our window/had to get dressed to ask when it would be off? No hot water in AM when desk knew boiler out the night before. A warning note under the door would have saved that grief. Dog barking in next rm, but all because a not proactive employee."

"Clean, modern, tastefully decorated, friendly and helpful staff, conveniently located near the train station."

"We will be contacting the hotel directly. Starting with the positives, the location is excellent - step out the door and you are directly in the city centre. I simply cannot comment on the staff - we only met them at check-in. They were not particularly friendly, very much “do it yourself” type of attitude. They weren’t rude by any stretch, but there wasn’t a sense of willingness to help. The building is very old and outdated, which could add to the charm but when you have bobbling carpets, sloping floors and peeling/ stained photographs, you see that no effort has been made to tap into this. Now we come to the cleanliness of the property. Worst I’ve ever seen. I’m only glad that we didn’t bring our children here as my daughter has a dust allergy. From the fire place in the foyer to the desk in the room, to the ridges in the bathroom - there was thick dust! It was disgusting. Some of the towels had stains which is unnecessary! On the first night, someone had clearly been eating a Sandwick in the foyer and had left crumbs on the desk. Those remained there until we checked out at 11pm on two days later. There was a general lack of attention to detail of the most basic forms across the board. When we checked out, there was no member of staff to be seen. The bed was comfy enough and the bedding clean, but that’s where it ended. I can safely say that we will not be staying in this property again but hope management take the feedback on board for future guests."

"Beautiful and clean hotel, we stayed for 5 nights. The staff ( Thomas, Ben, Mel and Ellie) were excellent, pleasant, friendly and welcoming! The staff make the hotel. Restaurant and bar on site, live entertainment on some nights. "

"Well appointed quiet rooms. Bar/Lounge areas very comfortable. Great location for all city centre and riverside activities"

"The room was very comfortable and clean with all the amenities you needed for your stay. We had a twin bed room and the beds were comfortable with extra blankets and pillows in the room. The bathroom was nice with a towel warmer and soft towels. My only complaint, but this is common throughout, no wash cloth... The front desk staff were very friendly and professional, we checked in quickly and given our room key. All of the staff we met were very friendly. The breakfast was very good with a nice selection of cold items as well hot menu items. I really appreciated the little pot of coffee you got at your table instead of having to go to the buffet to get more. The bar was nice, it was not as "cozy" as others we stayed in during our trip."