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Staff in the main were excellent, especially Alex in the lounge on level 11, however the Spa staff when asked about paper for the printer made it very apparent that it wasn't anything to do with them and weren't interested in helping.
Pool not open, expensive room that cost more than it was worth BUT nice staff, great food, good location and still pretty nice.
Hotel was over and above what we expected. It was my wife's birthday and they had dessert brought to our room. They staff was very friendly and provided excellent services. I would definitely stay at this hotel again and highly recommend it
The hotel I would rate a 5 but I rate it 3-4 due to the location and parking issues. You don't want to walk around at night. Very scary! Parking was a bit of an issue as well. With that being said our stay at the hotel itself was awesome! My husband and I had a wonderful, relaxing stay at the Ivy ...
This was the highest quality hotel I have ever been to, I have stayed at many Ritz-Carlton and other high-end properties and this was by far the best hotel experience. We received excellent service non-stop and the room was a 10/10. Cannot say enough good things about the hotel and guests MUST try ...
Very nice part of the city with plenty of shopping and outdoor dining. Close to subways. We would definately stay here again. The hotel had it all including a great restaurant with plenty of indoor and outdoor seating from early morning until late at night.
Did not have any trouble finding the building though did not have access to parking in same building and had to pay to park across the road at Maple Leaf Centre. Great amenities of Longo grocery store and LCBO across the street. Excellent location with exceptional view of CN tower and Lake.
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