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The Westin Harbour Castle, Toronto

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Primary image
Indoor pool
Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace

Overview of The Westin Harbour Castle, Toronto

The Westin Harbour Castle, Toronto

4.0 star property

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
1 Harbour Sq, Toronto, ON, M5J1A6

Explore the area

  • Popular LocationScotiabank Arena4 min walk
  • Popular LocationRogers Centre14 min walk
  • Popular LocationCN Tower15 min walk
  • AirportToronto, ON (YYZ-Pearson Intl.)21 min drive

Choose dates to view prices

About this area

Toronto

Located on the waterfront, The Westin Harbour Castle, Toronto is in Downtown Toronto neighbourhood and is connected to the convention centre. CN Tower and The Distillery Historic District are notable landmarks, and if an activity is on the agenda, visit Harbourfront Centre. Travelling with kids? Make time for Ripley's Aquarium of Canada, or enjoy an event or a match at Scotiabank Arena. Discover the area's water adventures with kayaking and sailing nearby, or enjoy the great outdoors with hiking/biking trails and rock climbing. Guests love the hotel's central location.
Visit our Toronto travel guideOpens in a new window
Map

What's nearby

  • Scotiabank Arena - 4 min walk
  • Harbourfront Centre - 9 min walk
  • Hockey Hall of Fame - 9 min walk
  • Rogers Centre - 14 min walk
  • CN Tower - 15 min walk

Getting around

  • Queens Quay Ferry Docks Terminal Stop - 2 min walk
  • Union Station - 10 min walk
  • Toronto, ON (YYZ-Pearson Intl.) - 21 min drive

Restaurants

  • Oyshi Sushi - 2 min walk
  • Miller Tavern - 3 min walk
  • BeaverTails - 5 min walk
  • Tim Hortons - 6 min walk
  • Real Sports Bar & Grill - 6 min walk

About this property

The Westin Harbour Castle, Toronto

Family-friendly hotel connected to the convention centre in Downtown Toronto, walk to Scotiabank Arena
An indoor pool, a restaurant and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and outdoor tennis courts are on-site. All 977 rooms feature thoughtful touches such as pillow menus and bathrobes, along with conveniences such as fridges and coffee makers. Pillowtop beds and 24-hour room service are standard, as are LCD TVs with cable channels.
The Westin Harbour Castle, Toronto offers 977 accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LCD televisions come with premium cable channels, pay-per-view films and Netflix. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (CAD 40 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: CAD 10-30 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 2 outdoor tennis courts
  • Arcade/games room
  • Basketball
  • Fitness centre
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Hot tub
  • Steam room
  • Tennis

Family friendly

  • Arcade/games room
  • Children's games
  • Children's toys
  • Free children's club
  • Corner/local shop
  • High chair
  • Indoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (70000 square feet)
  • Meeting rooms - 32

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height worktop and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch LCD TV
  • TV channels
  • Netflix
  • Films for purchase
  • Premium channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

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Family-friendly
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Hotel
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Pool
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4 star
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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free
Welcoming dogs only
2 per room
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 35.0 per day.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 10 and CAD 30 per person (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per day (rates may vary)
  • Covered self-parking fee: CAD 40 per day (in/out privileges)
  • Rollaway bed fee: CAD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 5:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Harbour Castle
Harbour Castle Westin
Harbour Westin Castle
Westin Castle
Westin Castle Harbour
Westin Harbour
Westin Harbour Castle
Westin Harbour Castle Hotel
Westin Harbour Castle Hotel Toronto
Westin Harbour Castle Toronto
Toronto Westin
Westin Harbor Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbour Castle Toronto Hotel
The Westin Harbour Castle, Toronto Hotel
The Westin Harbour Castle, Toronto Toronto
The Westin Harbour Castle, Toronto Hotel Toronto

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 1080 out of 2079 reviews
5 - Excellent 52%
Rating 4 - Good. 611 out of 2079 reviews
4 - Good 29%
Rating 3 - Okay. 189 out of 2079 reviews
3 - Okay 9%
Rating 2 - Poor. 110 out of 2079 reviews
2 - Poor 5%
Rating 1 - Terrible. 89 out of 2079 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

4/5 Good

Travelled with partner
Liked: Amenities, property conditions & facilities
Had a balcony room on the fifth floor. Used the pool and gym, both beautiful. No issues except the front desk wouldn’t let my wife check in while I was finding parking. Really set the stay off to a bad start.
Stayed 1 night in May 2022

1/5 Terrible

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I could hear the sound of service lift through out the night .
Stayed 2 nights in May 2022

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service
The rooms are very plain but the lobby is nice and staff is friendly. Close to everything pretty much attractions, transportation, food. The room halls did not get as much cleaning attention as the lobby. Breakfast is expensive but decent.
Stayed 7 nights in Apr 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
2/5. The service is totally not worth the price. 1. The room will not be cleaned unless you request. I asked for it on the 2nd day morning of my staying. They did not clean my room when I went back in the evening. 2. The body wash is empty and nobody answers my call, been calling for 10 min. So I have to go to front desk 3. The wifi does not work on my phone, only work on my iPad. Call the service line 3 times in a row, describing my problem 3 times, and directed my call to “technical department”, where no one answering my call, waste of my time to call and explain what happen until I am mad to tell the front desk stop transferring my call to somewhere no one answer.
Stayed 3 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the parking situation. There was no valet and the garage was dark and dingy
Stayed 2 nights in May 2022