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"Nice "

"Kid friendly, pools were great and they had a ton of activities for the kids"

"Just okay parking fee is expensive "

"The room was spacious and clean. "

"Overall, this is a large hotel with a lot going on at once. It’s great for families looking for waterpark access—this is definitely the place for that. However, if you’re looking for a more relaxing stay, I’d recommend requesting a room on the 19th floor or higher, as it’s noticeably quieter. The elevators can get very crowded depending on the time of day. The staff was friendly, but the layout of the hotel can be a bit confusing at times. I’d rate it 4 stars overall, mainly for the convenience—having coffee and food options right in the hotel is a big plus. If I were to stay again, I’d go for the presidential suite—the one with the bathtub next to the window. Just a heads up, there’s only one or two rooms like that. I thought I had booked it based on the listing showing a bathtub, but that wasn’t the case. Have fun "

"Customer service approach "

"One of the best hotels I have ever stayed in (and I have stayed in many hotels across Canada, United States, Europe, and West Africa). The only thing I think the hotel management should improve upon is the hotel’s entrance from the street to the reception: the doors are heavy and there are steps instead of inclined (or sloped) entrance. If you have heavy luggage that you need to roll through the entrance, you’ll be out of luck. Management needs to remake the entrance’s accessibility. "

"Clean room, friendly staff and great location! Only issue we had was the shower pressure and the water didn’t ever get hot!"

"Everything was absolutely exceptional except for the front desk workers, we found them a little bit rude and i understand it was a busy weekend but we’re paying so much to be there it would have been nice to be greeted with manors. All other staff were absolutely amazing being the managers, cleaners and waitstaff. another unsatisfactory part of our stay was the elevators, we waited 10-20 minutes each time we wanted to get to our room and even when we got it we shared with 8 other people that makes me wonder how safe it is. the chelsea hotel has 4 sections of different elevators and it works out great. all though this hotel is by far the best one i have stayed at downtown toronto, the amenities and rooms were absolutely amazing. thank you so much as"