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Reviews of SMILE HOTEL Tokyo Tamanagayama

3 out of 5
SMILE HOTEL Tokyo Tamanagayama
2-5-1, Suwa, Tama, Tokyo-to

Reviews

7.6

Good

Rating 10 - Excellent. 51 out of 235 reviews" "
Rating 8 - Good. 103 out of 235 reviews" "
Rating 6 - Okay. 55 out of 235 reviews" "
Rating 4 - Poor. 19 out of 235 reviews" "
Rating 2 - Terrible. 7 out of 235 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jean-Christophe, Carlsbad

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and poor facility. It was probably a dormitory for workers before being an “hotel”
Stayed 2 nights in Aug 2023

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel!
The room was very clean, staff courteous and helpful at every interaction. Location worked for us with amenities nearby. Very close to a transportation hub.
Stayed 14 nights in Jul 2022

2/10 Terrible

aubreylyn

Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Hope for service improvement
I stayed for four nights. While the price is quite reasonable for the services and the facilities conditions, I would like to share the areas for improvement. Hope the hotel can raise the quality. 1. CleanIng - I noticed dust is attached to wall inside the room and could be wiped out and cleaned. For four days during my stay, the dust stayed the same so wall cleaning should be added to the routine checklist. 2. No iron - The service does not include iron in the room. 3. Car Parking - there is no car parking at the hotel and hotel located 5 min walking distance from the nearest coin car parking. Hotel offers 10% discount parking coupons, they should state that clearly in the service section of their homepage. I did not know the discount service until I asked for cash exchange my 10,000 bill to 1,000x10 bills at the front desk for paying the fee at the coin parking because the coin parking does not take bigger bill other than 1,000 bill. 4. Noise from next door - maybe the wall is not thick enough, I could hear a guy staying next door snoring during the night and that bothered me. I also could hear the sound of small movement. I do not think there were many people staying the hotel during my stay, they could have from assignment to offer better customer experience.
Stayed 5 nights in Mar 2020

6/10 Okay

NYAPJEE

Liked: Cleanliness
Stayed 1 night in Nov 2019

4/10 Poor

Allan. A.

Business traveller
Disliked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Joao Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Good for price, tough location
It was a reasonable stay considering the price (5,600 yen). Pretty typical business hotel quality in Japan. The location is tough to get to, though, if you’re driving- parking is about 1/2 k away down a hill. The train is about 3/4 k away.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean , affordable but a little far to nagayama station But still worth to come back
Stayed 2 nights in Jan 2018

10/10 Excellent

Beaverford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than most Japanese business hotels.
Great hotel. Small rooms but super friendly staff and very clean. Close to the station and on a very useful train line.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Thin walls ...
Walls are very thin, we had a rowdy group next door and they kept going way after midnight, also the bath leaked and we had our bathroom flooded, had to change room in the dead of night. Breakfast was good though, very versatile.
Stayed 1 night in Dec 2017

8/10 Good

RUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but distant from station
Although hotel itself is not brand new, it was clean and comfortable. However, it's distant from the nearest station so I can't recommend elder people especially when you have a big luggage.

10/10 Excellent

luis, san francisco. california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice but far from city But train close
Noone speak english but besides that very convenient

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, the approach to it can be a bit tough
The hotel was great and very reasonably priced. The only thing that may represent any problems is the hill you have to go up to get to the hotel. I had read in the reviews beforehand, that the hill was a bit of an ordeal, and have to say with two suitcases and a rucksack to carry, on a really hot day, this felt like an army assault course. Also not helped by my finding the back of the hotel, not the front entrance. If you are asthmatic of have painful joints for walks, you might find this a problem. As for the actual hotel itself, I thought it was great. Wonderful value, and the room was excellent.

6/10 Okay

Omid, UK

Liked: Cleanliness, room comfort
Good for value
Good

6/10 Okay

??

朝食が和洋選択できればありがたいです。
Stayed 1 night in Jan 2024

8/10 Good

tomohiro

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

syuko

Business traveller
Disliked: Property conditions & facilities, room comfort
駐車場が無く不便
駐車場が無く 大変でした 他ホテル空いていれば 次は行かないと思う
Stayed 1 night in Nov 2023

6/10 Okay

S

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
まず、永山駅近くとは言いますが、辿り着くのがすごく大変でした。 22時頃永山駅に到着。 道順はすぐに分かりましたが、階段が凄く、、 重いスーツケースを持っていたので、担いであんな沢山の階段を登るのはとても大変でした。 冬なのにホテルに着く頃には汗だくになりました。 次の日に、大きく迂回するスロープがあるのに気がつきましたが。。ホームページに書いてくれてあればわかりやすかったかな。 また、ホテルの中もエレベーターまで行くのに何段か階段があり大変でした。 お風呂は臭く、お部屋も換気されていない感じがしました。部屋自体には換気扇が無かったです。 ただし、スタッフさんの対応は良かったです。 朝食も良かったです。
Stayed 2 nights in Nov 2023

10/10 Excellent

YIFEI

Stayed 1 night in Nov 2023

6/10 Okay

Kazuya

Business traveller
Liked: Cleanliness
とても綺麗で清潔だと思うのですが、壁が薄いのか隣の部屋の物音がよく聞こえと、そこが残念です
Stayed 1 night in Nov 2023

8/10 Good

kazuki

Stayed 4 nights in Nov 2023

8/10 Good

Tddou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
全体的に良かったです。他の人が書いてるように駅からの階段が辛いですね。私は車だったので、問題なかったですし。充電ケーブルも貸していただき満足です。また朝食も含めてリーズナブルでした。
Stayed 1 night in Nov 2023

8/10 Good

??

Travelled with partner
Disliked: Property conditions & facilities
あまり使い勝手が良くなかった。 値段からすれば問題はない。
Stayed 1 night in Nov 2023

10/10 Excellent

kazuhiro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

ようこ

Disliked: Amenities
周りの環境が、暗すぎて、すぐホテルだと分かりにくかった。駅から分かりやすい看板をもっと作って欲しかった。
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
多摩地区で1番安いかも
まず最寄駅周辺にはたくさんのお店があり夜9時10時頃までやっていて良かった。 そしてホテルまでは上り坂や階段があり運動不足の私には少しキツく思えた。重い荷物がある場合はスロープを使用すればいいが、夜は暗いので分かりづらいかも。 ホテル自体は多少古い感じがした。 部屋も多少古さはあるが不具合は無い。ただ、バスタブの脇や壁のパッキンにカビがあったのは気になった。 今回は一泊素泊まりでしたが駅近で料金も安かったので良かったです。
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
今回も、快適でした。（リピーターです。） エコ清掃にしたときに《もらえる無料の水》が、嬉しかったです。 私は何故か？ここのホテルのベッドの方が、自宅より、よく眠れます。【熟睡できました】 近くに公園がたくさんあるので、お散歩も楽しいです。 普段、あまり坂道や階段を沢山登らないので、良いエクササイズになったと思います。 また戻ってきたいと思います。(^^)/
Stayed 3 nights in Oct 2023

10/10 Excellent

Vivian

Stayed 1 night in Oct 2023

6/10 Okay

SUSUMU

Business traveller
Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

ユリコ

Liked: Staff & service
　料金に見合う内容でした。出来れば　枕が低めの物選べたらとおもいました。
Stayed 1 night in Sep 2023

10/10 Excellent

SHENGYI

Stayed 2 nights in Sep 2023

8/10 Good

かずや

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
壁が薄そうです！ 物音が聞こえます
Stayed 1 night in Sep 2023

8/10 Good

Shigeyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても快適でした。
全てのスタッフの方が親切でとても快適でした。環境に配慮しているところが、気に入っています。部屋が広くて、使いやすかったです。
Stayed 1 night in Jul 2023

8/10 Good

多加志

Stayed 1 night in Jun 2023

10/10 Excellent

EIZOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

chie

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
素晴らしく、快適な時間をありがとうございました。
環境に配慮した【エコ清掃】にすると、ペットボトルの水を1日につき、1本、頂けます。 1日3回薬を飲む必要があったので、とても助かりました。(^^) また、隣の研修施設内に【コンビニ】があるので、1日中大雨が降った日などに、食べ物や、飲み物を、雨に濡れずに買いに行けるのが、とても便利です。 コンビニの入り口には食堂があり、そこで食事をとることもできます。（今回は利用しませんでしたが、価格はリーズナブルでした) ホテルのフロントスタッフ、お掃除スタッフ、コンビニの方など、皆さん、とても親切で快適に過ごすことができて、良かったです。 そして駅前のビルにはいろいろカフェや、レストランなど沢山あるので、とても楽しい旅行になりました。（友人と会うのに、いろいろなお店に行くことができました。) また、近くの【図書館】は本の種類も充実していて、ゆっくりと過ごしたい日は、お勧めです。 隣の【喫茶レスト】のケーキ、クッキーなどが、とても美味しかったです。 そしてホテルの周りにも自然がいっぱいで、公園等も近くにあるので、自然を感じることができました。またいつか、ここに戻ってきたいと思います。ありがとうございました。(^.^)
Stayed 3 nights in May 2023

8/10 Good

Yuet Sum

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
酒店設施和早餐一般，但附近交通方便，枕頭床褥舒服。
Stayed 2 nights in May 2023

8/10 Good

masaki

Liked: Cleanliness, property conditions & facilities
駐車場が近くにあって助かった。
Stayed 1 night in May 2023

8/10 Good

YUSUKE

Stayed 1 night in May 2023

8/10 Good

Toshiko

Stayed 1 night in May 2023

6/10 Okay

miyuki

Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Chisato

Travelled with family
Liked: Cleanliness
ホテルまでは階段などありますが、駅周辺にレストランがあり、部屋はデスクが窓にそって長く付いていて、LANもあるのでで、パソコン作業もできます。ドアはオートロックではなく鍵のタイプでした。
Stayed 1 night in Feb 2023

8/10 Good

??

Stayed 1 night in Jan 2023

4/10 Poor

Seiji

Stayed 1 night in Jan 2023

8/10 Good

OOE

Stayed 1 night in Nov 2022

8/10 Good

kazuto

Stayed 1 night in Oct 2022