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"The hot tub is not functional, the pool was fine, but because the room temp was cool, I got very cold swimming. The room has no microwave any more, the fridge froze my yogurt. It's under renovations, but you don't see any where that they are working on anything. When you get to the hotel, there is an extra fee you have to pay the hotel. That was clear in the booking, but a pain in the butt when you are submitting the receipt to work. "

"Yes lots of shops, didn't use the pool."

"Our stay at the Visitors Inn was very pleasant. We arrived before the allowed check-in time and were told our room was ready. The staff are very friendly and courteous. They were able to arrange a cab for us to go to our event. The room was spacious and clean. We would highly recommend them to anyone looking to stay in Hamilton."

"Pros: The pool was a highlight for our family; our kids (13 and 9) had a great time, especially on the slide, which was their favourite part. It did get busy, but that was expected. We loved that our room had a balcony overlooking the pool, and the warm, humid air helped our swimsuits dry quickly. The bathroom had both a tub and separate a shower with a seat, which my son thought was great. We stayed in a Junior Queen suite, and overall, the room met our needs. Cons: On our first night, the pool closed early due to an issue, which was very disappointing as we had planned a late night swim all day. That same evening, a fire alarm resulted in an evacuation. My husband and daughter were in the pool area and were directed to an upper outdoor deck where they couldn’t exit. It was cold, and it raised concerns about what would have happened in a real emergency. The lifeguards were friendly, but they didn’t appear to actively monitor swimmers consistently. While there are signs stating the pool is unsupervised (and we always supervise our children), it felt odd given that lifeguards were present. Lastly, the sofa bed was extremely uncomfortable, far beyond what we expected. None of us slept well while trying to get the kids settled."

"This is not really a pet friendly hotel has stayed at so many others that are so much better!!!! Before we even unloaded the car we knew a dog was there!! The receptionist was borderline rude!! And so slooooowwww!! "

"Easy check in, very clean rooms. The rooms are a good size and it was very quiet."

"We had a great stay, the room was very comfortable, clean and well maintained. I had called ahead and asked for a kettle in the room which was not provided but it was okay, we just did without. It is a very nice, quiet and clean property. Thank you. "

"Fantastic hotel to stay! Better service than some 5 start resorts i have stayed! Will definitely stay again! "

"Great location, beautiful view of the waterfront. "