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"Overall the hotel was nice but I ran into a couple issues. The main one was that there was a large piece of (hopefully) in one of the elevators that myself and a handful of guests got in. On top of that, the TV in my room was broken and needed replacing, which I only discovered about midnight on my first night."

"Parking facilities extra."

"everything has been excellent"

"The hotel never ceases to amaze with the warm accommodation and staff. It feels pleasant to stay here and I would stay here again in the heart of downtown Toronto."

"The room's beds were too small double beds that can't fit 2 people in it."

"Happy to have stayed here. Hotel very clean and staff very hospitable. Would stay here again"

"Staff at reception kept addressing us by our first name (?!) Any room facing the west side gets the alleyway view, along with the restaurant exhaust from chimney vents below. First room stank of cooking oil, moved to another floor - on the same side - same problem. Day 2 someone must have opened their window for fresh air - the whole floor reeked of cooking! Rooms were small and dark, coffee in room are essentially tea bags, headboard area smelled like garlic. Points for the welcome cookies, housekeeping and the lounge/bar service but otherwise, it'll be another hotel at our next visit. Not worth the steep price and lack of decorum."

"Not a great experience there"

"I was disappointed in the housekeeping. They did not really clean our room… replace cups/glasses . One bed was left unmade and both were not made well or tucked in. I don’t think the sheets were changed. I also found a folded top sheet thrown inside my suitcase. The price of parking overnight is OUTRAGEOUS and too far to cart your suitcases to the Hotel. It cost me $140 for LUNCH at The Rainforest Cafe … I had a hamburger and fries, my son had a pulled pork sandwich and fries , and we each had a Pina Colada… and not the souvenir one’s! These prices are crazy expensive! We usually go to Disney World every year for a Week for about $1,000 more than I paid for 3 nights at this location. We wanted to stay in Canada, but really get screwed over with the prices of things! No wonder so many Americans travel here! It was an ok experience.. but we won’t be returning. Sadly it’s too expensive to travel in Canada!"