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"I checked in after a delayed train journey from London into an oasis of calm …❤️ I was given a complimentary upgrade to a suite which was fabulous… my room was so comfy luxurious and clean. Great selection of tea coffee and other complementary beverages plus alternative milk which I needed ❤️can’t wait to return next month… thank you "

"Had a lovely time at this hotel. Staff were very helpful and attentive. Room was clean and comfortable. Good price and better value than some higher priced hotels. Late check out which is great"

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"The room was filthy. Orange and red bits in the sink probably food from someone else’s spit. The ceiling’s peeling off in the bathroom and bedroom. Mould / discolouration in all the bathroom crevices. Mysterious stains all over the bed sheets and pillow covers. Awful sound proofing as I could hear the ladies in the room opposite yapping away all evening. Someone was knocking on their door or my door (couldn’t tell because the walls are so thin it sounds the same) at 9 / 10pm asking to be let in. As a woman I didn’t feel safe with this. No plug sockets by the bed so I couldn’t charge my phone overnight as putting it on the other side of the room would make me miss my alarm. The rooms are so outdated and not well maintained. And the worst part, no heating and awful weather proofing. The room was disgracefully cold and I tried to turn up the thermostat and turn on the heat but nothing. I had to put on my change of clothes on top of my pyjamas just to feel warmer (and was still freezing). The staff don’t even ask how your stay was at checkout (probably as they know they’ll receive poor feedback). Overall awful hotel, pictures don’t show the real / current state of the rooms, may have been nice 50 years ago but not fit for 2026."

"Staff were very good"

"The staff as always were extremely friendly and helpful, we mentioned it was our wedding anniversary and we went out after checking in and when we came back they had left a card, a bar of chocolate and a bottle of wine in our room! What a lovey gesture, excellent t customer service!"

"Lovely room, delicious breakfast"

"Great hotel, very average food especially room service options "

"What a nice stay we had the hotel very clean and the staff are very professional and very helpful"