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"Never had an in-room purified water filter before. Great game changer for sustainability since we no longer had to stop at convenience stores to buy bottled water! We paid for the buffet one morning and found samples of almost all the breads from the bakery which my husband greatly enjoyed. We also borrowed hotel bikes and the front desk staff suggested a biking route along the river which was one of our favorite activities."

"People in the ice cream shope are extremely rude about using the chairs."

"Less vegetarian options , even though it says untill 9.30 they start cleaning up early and empty stuffs they dont refill . had to request multiple times anyway rooms where good . Just breakfast is not worth the money"

"Everything was great!"

"Useful free bus shuttle to station. Staff very courteous. Handy for station but perhaps a little too far from downtown Kyoto. Didn’t use pool as there was a substantial charge per person per session. Would have expected guest use for free. "

"Had a great experience"

"Great place. Easy to get around the city from the hotel. 1st class service a throw back to the grand hotels of the past."

"This hotel is huge, and a nightmare because of all the tourist groups and their million suitcases that crowd the lobby. There are warning about "congestion at breakfast", so i had my coffee somewhere else .. The location was not very convenient, it's only good if your train arrives on that side of the station. Otherwise it is a long long walk just to get to any bus or subway. The staff was incredibly helpful and did the best they could given the horrifying tour groups crowd. Rooms are small but ok. No public baths. It is a 3 star hotel, not 4"

"The hotel is 3 min walk from Kyoto Station and 5 min walk from Aeon mall. It's clean and well maintained. The room is a bit small, but cosy. Bathroom is clean and has separate amenities. Free drinks and sweets are provided. The staff is very friendly, polite and helpful. We enjoyed our stay."