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"Great room service. Easy access to shopping and park and transportation."

"Great location. Three minutes walk to JR line and other train and bus station. JR is the fast train going to different cities "

"Cross hotel is the perfect combo of great location, thoughtful service, and beautiful design. We opted to add the breakfast when we booked and we’re so glad we did!"

"The room was comfortable, tasteful, taller ceiling, but could be a little dark at night. The mini refrigerator was convenient, but without a microwave it meant more drinks than actual food, unless it was already cold, like a dessert. Having a small table and chairs was a nice treat to sit down and eat in the room. The place was filled with more foreigners than locals. There is an app you can get to use the public washer and dryer for your clothes, but be aware everyone is trying to use it too. This was a nice choice to get to most of the shopping and tourist areas. If you wanted to wander further into normal neighborhoods with smaller mini marts, that wasn’t too far either. It was definitely a nice place to stay."

"Highly highly recommend! As soon as you step foot into the hotel, the service was amazing! The staff did not speak great English, but we were able to use simple words to communicate. The property itself is immaculate! No shoes are allowed as soon as you entered the hotel. I wore my white socks around the hotel all day and the bottom was still clean at the end of the day. You always see someone mopping or cleaning. The complimentary services (coffee, matcha, water, ice cream, soba noodles) was such a fantastic treat. Their breakfast buffet is a must because it is so delicious. The late night soba is also a must! The onsite onsen is also a must try. There were so many different pools and it was super clean! Overall, this is the best hotel we’ve have stayed at. The price per night is a great steal for this 5-star hotel!"

"Really nice hotel with fairly spacious room for Japan. The entrance and lobby area is lovely. Short walk to goju station only 1 stop from Kyoto, and easy walk to Gion with loads of bar and restaurant options. Great lounge in the basement with complimentary drinks and snacks and beautiful onsen and gym also. Only downside was the breakfast was quite expensive with not a huge selection compared to others on my trip. I would like to see more fresh fruit available. Otherwise my stay here was really perfect."

"nice hotel"

"Lovely spa type atmosphere…"

"The location is very close to Kyoto train station. It's accessible via underground as well in case if it's raining. There are many F&B nearby. Overall, happy staying at this hotel."