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"Awesome facilities. Staff is very kind. "

"Excellent stay"

"The team at the Grand were exceptional, professional, caring and considerate. The room I booked was exquisite. I have been fortunate enough to travel and enjoy many five star hotels across the globe. The Grand is by far the most gorgeous and beautiful hotel with a team of staff that are second to none. Thank you From the bottom of my heart. James xxxx"

"Nothing to complain about "

"Fantastic clean room - very happy friendly staff - brilliant location- has a car park no issues at all highly recommended."

"We have stayed at Leonardo twice waiting for cruises to come into Port so it is very convenient, however during both stays we were shoveled around to different rooms due to one problem or another. The hotel, no matter how convenient to the port will no longer be our hotel of choice when in Southampton. The maintenance has been deferred too long and the bathrooms are unfriendly to older people. Getting in and out of the bathtub is difficult and dangerous. Their staff is great, breakfast tasty, but the hotel has seen its better days."

"Great help from reception team on arrival late at night. "

"Sadly disappointing stay compared to my last stay. The room was small, the floorboards were so creaky and loud. I couldn't even walk from one side of the room to the other without the loudest creaking. I was woken by a couple arguing, shouting and banging on my first morning and the second morning, I was woken by the shower spotlight fitting loudly dripping water constantly whilst the occupants above were showering. The bed was also far too hard my hips were hurting. Staff are lovely but I won't be staying again."

"Convenient for the city. Bathroom toilet seat dirty on our arrival . Breakfast cold, waitress kindly agreed to heat it up in the microwave and it it was returned with along black hair on it"