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"Great staff throughout especially Paul the concierge who was 5*. Wonderful stay at The Grand. Will definitely be back "

"Nice hotel for a 1 N stay. Many cruisers are using it. Nice staff. We got a handicapped room. The bed was very small, smaller than a queen size bed for 2. Otherwise it was fine. "

"Lovely stay, friendly staff, clean, comfy, spacious room. Breakfast was delicious especially the made to order pancakes for the kids, lovely welcome gift, no faults save for there could have been a more varied drink selection at bar. "

"The hotel staff were very friendly, the rooms were lovely, clean & the beds were very comfortable. On site parking & heated outdoor pool. Breakfast was very good. Overall stay was excellent. "

"Clean, quiet and comfortable. Loved the Manor House/main building, which has an interesting and quirky history, dating back to the 1600s. Rooms are basic, a bit dated and located separately from the main building - now a conference centre - and are a complete contrast to the lovely 17th century features of the manor. Room was also quite hot as there is no air conditioning. Staff were welcoming and friendly. Check in was very quick. We enjoyed sitting on the terrace with a glass of wine overlooking the grounds. It was perfect for a one night stay to avoid the hassle and expense of parking in nearby Winchester, where we were heading the next day. Would stay again. "

"Great hotel, super friendly staff, lovely swimming pool. Awesome breakfast served by fantastic waitresses who were lovely. Good sized room and excellent shower, floor a little creaky and bed slightly hard but to be expected in a property of this age. No evening meals unfortunately but plenty of local food options nearby. A little bit of noise in the morning from the coaches running their engines first thing, not excessive. Overall very happy with our stay at Laguna, nice old fashioned style hotel with plenty of character and good value "

"Beautiful pet friendly hotel with good onsite restaurant and entertainment. Staff are amazing. "

"We had an overnight stay before boarding our ship the next day. Parking for me was great and complimentary but I do think there is a charge normally. At reception we were met and our cases were taken care of by the porters, receptionists x 3 were at hand for booking in. We had booked a standard room So I asked if we could upgrade and was given a superior room with balcony and views of the Solent and cheap as chips. Our cases were in the room as we got there No struggle. The bed was a king size and bathroom had bath and separate shower. My only criticism, the step up to the shower was too high for me. Dinner was at Marco Pierre White restaurant and was excellent and at a reasonable price. Our sleep was long and uninterrupted (bliss). Morning coffee provided. Our breakfast experience was one of the best we have had in Southampton say no more. Would we stay here again? Mmmmmm. You bet your life we would. Well Done!! Ken & Jill Haycock. "

"Lovely stay, staff at reception were helpful and welcoming. Breakfast was very nice and a had a good selection. The room was clean and tidy. We will stay there again. The welcome cookie was a very nice touch. "