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"Staff always friendly and helpful. breakfast was great and again staff very good"

"Lovely and clean, staff really good 👍. Only downside was car parking. £16 for 2 nights. Multi storey in town centre £6 for 48hours. 🤔"

"Very nice hotel. Easy to get to."

"Very friendly staff who were extremely helpful. The room was excellent, spacious and comfortable with a very big shower in the bathroom. Breakfast was excellent. I’ll Definitely stay again."

"Friendly welcoming reception staff, room nicely decorated for our wedding anniversary. Evening meal and breakfast very nice."

"Ok"

"Always a great stay at Loftsome. Very friendly staff and good breakfast."

"Checked in for 1night as we travelled to attend a family funeral, upon entering the room the curtain was shut and the smell of mould of very overpowering. Opened the curtain to be greeted with alot of black mould all over the window the curtain and underneath the table, i spoke to staff on reception about this as my partner has chronic asthma and they moved us rooms very helpful. We moved rooms and went straight out to eat as we had been travelling all day, we went back to the room later on to notice this room also had mould in a broken window lock and a broken table, body hair left in shower! Spoke to the main desk again and they offered us a new ropm it was 11.30pm and we had to be up crack of dawn for a funeral! I saod no the room will do for 1 night as we were so tired, during the night it was so noisy people shouting. Spoke with the manager the next morning and was given a full refund as 2 rooms were disgusting. Staff were helpful but hotel is outdated and mouldy, pictures do not match reality it was like a place they house ex cons!"

"We loved everything the the cave hotel offered,this time we only had a one night stay and our last stay was quite a while ago but on returning we certainly where not disappointed it was special we had our evening meal with them and that was wonderful we couldn’t take breakfast much to our disappointment it our room was really clean and welcoming really quite special as was everything about the CaveCastle Hotel Well done to every member of staff"