Ratings based on 127 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Horrible

Posted 02-Jan-2017
Will never stay here again, the room was a disgrace. Carpets were filthy, loose tiles in the bathroom and bath filled with water when showering, the room was dated and extremely uncomfortable and unclean. The check in experience was horrible as we were kept waiting for over 15-20 mins for someone to come to the desk and see us and when the staff member saw us from the office behind reception after we rang the bell, he told us to wait and so we continued waiting and it was past 11.30pm and we were tired and cold and had lots of bags to carry. Unacceptable. We paid £60 for one night and I find this totally unreasonable for the room we were given and the lack of service we received.
4out of 5
by A verified traveller from London

Try and stay in a historical room!

Posted 30-Dec-2016
We had a lovely stay in a lovely historicTudor room - once we had asked to move from an unattractive modern room that had not been properly cleaned. Service likewise varied from the very good to the merely satisfactory.
4out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Posted 04-Oct-2016 on Wotif
Pros: Bed was comfortable and room fine for our one night stay.
Cons: We were disappointed with the bathroom facilities as we had a long hot drive and arrived late afternoon and found no proper shower in the room.
Location: Location fine, went to Ironbridge for sightseeing and dinner.
Nice room, helpful staff. Good location. We were only there one night.
5out of 5
by A verified traveller

Convenient

Posted 19-Sep-2016 on Hotels
Receptionist very helpful, staff in bar very friendly. Young waitresses at breakfast a bit slow and spent more time chatting to each other. I asked for an egg as none left at buffet. Waited some time and went back to my table. Waitresses did not bother to inform me when eggs came. Dinner - excellent choice on menu and great food.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Sep-2016 on Hotels
5out of 5
by A verified traveller from Ashford

Fab hotel worth more than 3 star

Posted 10-Sep-2016 on Hotels
Hotel was great Hotels.com paperwork not so good - we missed breakfast on the first day because it wasn't shown as included on our confirmations
3out of 5
by A verified traveller from Brighton

Beautiful old hotel with quirks

Posted 08-Sep-2016 on Hotels
We stayed here on our way to North Wales and have stayed here before. Such a beautiful old hotel with amazing character. As with hotels like this there are a few quirks that add to the stay. Rickety old stairs and sloping floors. A comfortable bed and a bath tub. If you prefer a shower the older part of the hotel is hand held...
4out of 5
Recommended
for Everyone
by A verified traveller from northern England

Beautiful building, stunning dining room

Posted 08-Aug-2016
A hotel full of character & history. Stunning dining room with huge stone fireplace. Food excellent. Area for improvement: Room 18 bathroom needs serious refurbishment & bathroom door unable to close & provide privacy! Lunch time bar staff pleasant but slow to attend to our drinks & food requests.
4out of 5
by Roger from Merthyr Tydfil

lovely place.hard to sleep.

Posted 29-Jul-2016 on Hotels
Our room was large and airy and next to the lake.Well appointed with everything one could wish for. The bathroom was a good size but the bath panel and shower screen were in desperate need of an update..rather grubby. My only other complaint was the 'double' bed. It was two pushed together and the hardest bed I've ever attempted to sleep on..as a result I hardly slept at all. The reception staff were very pleasant and the whole building is very beautiful.Breakfast was excellent with a good choice of serve yourself food..hot and clean.
4out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel exterior and gardens

Posted 24-Jul-2016
Pros: king size bed instead of the double we were expecting.
Cons: Bathroom was very clean but a bit tired, as were the carpets and furniture
Only stayed for one night with friends as we were touring around, but everything was clean and comfortable.