Ratings based on 133 Verified Reviews

4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Niagara Falls, ON

Ancient buildings with lovely views.

Posted 14-May-2017
Pros: Without question, coffee in the lounge at the end of the day's outing. The bed was superb. My room was on the ground floor with leaded windows.
Cons: Everything was lovely.
Location: Driving up from London, north of Bath, you must go to the village of Laycock. It has a National Trust administered 13th century abbey. WONDERFUL day!
This is not a modern steel and glass building. It is an ancient historical complex of halls and suites that has kept the ambience without descending into cliche. Simple dining room in large hall with few tables. Placid and quiet. The breakfast, which is all we had at the hotel during the day, was just what one would expect. Pleasing service and tasty, cooked to order menu. The high point for me and my daughter was coffee and dessert (rich brownies with delicious ice cream) seated in the lounge, which is a wonderful oak panelled great room. Wonderful way to end the day of exploring Telford and surrounds! The bar overlooks a small body of water, replete with ducks and geese. We sat on the deck and watched the spring ritual unfolding. The staff seem efficient and co-operative, but weren't fawning; willing to help when asked. Nothing more you could ask for really. We loved out stay in this beautiful area of England, and I know we will go back if the opportunity presents. Telford area is associated with the Arthurian legends, and offers some self-tours of landmarks of that period. Worth seeing. The people in the small towns are remarkably friendly, and quick to join a conversation about their particular area. Truly one of the friendliest places I have ever been.
3 out of 5
Recommended
for Everyone
by A verified traveller from staffordshire

Nice hotel more comfortable and quiet area

Posted 20-Apr-2017
Pros: Part of history
Cons: Need vibrating pad link fire for deaf clients
Location: The road near hotel need wider for road safety
Concern for deaf clients link with health and fire safety issues
5 out of 5
by Andrea

A wonderful stay

Posted 24-Feb-2017 on Hotels
Stayed 2 nights for a wedding and everything was perfect
5 out of 5
by Nicholas

Great place to Stay

Posted 23-Feb-2017 on Hotels
Quiet comfortable stay.
4 out of 5
by Kris

Posted 08-Jan-2017 on Hotels
No hear in the bathroom
1 out of 5
by A verified traveller

Horrible

Posted 02-Jan-2017
Will never stay here again, the room was a disgrace. Carpets were filthy, loose tiles in the bathroom and bath filled with water when showering, the room was dated and extremely uncomfortable and unclean. The check in experience was horrible as we were kept waiting for over 15-20 mins for someone to come to the desk and see us and when the staff member saw us from the office behind reception after we rang the bell, he told us to wait and so we continued waiting and it was past 11.30pm and we were tired and cold and had lots of bags to carry. Unacceptable. We paid £60 for one night and I find this totally unreasonable for the room we were given and the lack of service we received.
4 out of 5
by A verified traveller from London

Try and stay in a historical room!

Posted 30-Dec-2016
We had a lovely stay in a lovely historicTudor room - once we had asked to move from an unattractive modern room that had not been properly cleaned. Service likewise varied from the very good to the merely satisfactory.
1 out of 5
by A verified traveller

1 star - would not go there again

Posted 19-Dec-2016 on Hotels
Hotel night service was appalling. I booked a quiet hotel with serene ambiance. only to find a Christmas disco going on next to my room. give the manager credit they did give me a refund
4 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Posted 04-Oct-2016 on Wotif
Pros: Bed was comfortable and room fine for our one night stay.
Cons: We were disappointed with the bathroom facilities as we had a long hot drive and arrived late afternoon and found no proper shower in the room.
Location: Location fine, went to Ironbridge for sightseeing and dinner.
Nice room, helpful staff. Good location. We were only there one night.
5 out of 5
by A verified traveller

Convenient

Posted 19-Sep-2016 on Hotels
Receptionist very helpful, staff in bar very friendly. Young waitresses at breakfast a bit slow and spent more time chatting to each other. I asked for an egg as none left at buffet. Waited some time and went back to my table. Waitresses did not bother to inform me when eggs came. Dinner - excellent choice on menu and great food.