Ratings based on 137 Verified Reviews

4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Niagara Falls, ON

Ancient buildings with lovely views.

Posted 14-May-2017
Pros: Without question, coffee in the lounge at the end of the day's outing. The bed was superb. My room was on the ground floor with leaded windows.
Cons: Everything was lovely.
Location: Driving up from London, north of Bath, you must go to the village of Laycock. It has a National Trust administered 13th century abbey. WONDERFUL day!
This is not a modern steel and glass building. It is an ancient historical complex of halls and suites that has kept the ambience without descending into cliche. Simple dining room in large hall with few tables. Placid and quiet. The breakfast, which is all we had at the hotel during the day, was just what one would expect. Pleasing service and tasty, cooked to order menu. The high point for me and my daughter was coffee and dessert (rich brownies with delicious ice cream) seated in the lounge, which is a wonderful oak panelled great room. Wonderful way to end the day of exploring Telford and surrounds! The bar overlooks a small body of water, replete with ducks and geese. We sat on the deck and watched the spring ritual unfolding. The staff seem efficient and co-operative, but weren't fawning; willing to help when asked. Nothing more you could ask for really. We loved out stay in this beautiful area of England, and I know we will go back if the opportunity presents. Telford area is associated with the Arthurian legends, and offers some self-tours of landmarks of that period. Worth seeing. The people in the small towns are remarkably friendly, and quick to join a conversation about their particular area. Truly one of the friendliest places I have ever been.
3 out of 5
Recommended
for Everyone
by A verified traveller from staffordshire

Nice hotel more comfortable and quiet area

Posted 20-Apr-2017
Pros: Part of history
Cons: Need vibrating pad link fire for deaf clients
Location: The road near hotel need wider for road safety
Concern for deaf clients link with health and fire safety issues
2 out of 5
by Simon

5 Star? Don't think so!

Posted 19-Apr-2017 on Hotels
We arrived to find we had been given possibly the smallest room the hotel had (anything to do with the reduced price we paid, you think?) but were given a much bigger room upon request without any quibble. But the room was cold due to the fact that the heating only reached luke warm. Dinner was disappointing. Dining room also cold. My sea bream was well cooked but my linguine was very overcooked and swamped in a bland tomato (Heinz soup?) sauce. Breakfast was very good, however, even though we were told about the buffet after we had ordered. The Hotel was set in a beautiful location but the interior decor was sparse, which is a shame as it would lend itself superbly to be themed in a fitting period style. All the staff were very polite and helpful and looked after us very well. Full marks to them.
4 out of 5
by A verified traveller

Madeley in the middle

Posted 28-Mar-2017 on Hotels
As with so many hotels in old, historic buildings there is always a bit of a catch. Rarely are you in that old building, but a 70s block which bears no resemblance to what you think you might be staying in. Marcure Madeley is such a place. The old part of the hotel is wonderfully atmospheric; the new part not so exciting. It was clean enough but the pervasive smell of damp forced us to change rooms. Staff were helpful and pleasant all weekend. The furniture in both rooms was drab and a bit tired, with paint chipped windowsills and desks. The heating was inadequate which perhaps explained the mould. The TV in the room didn't work as there was insufficient signal. Bedding was comfortable enough, breakfast was excellent both mornings with a good choice. Great hotel let down a little by its extensions. My daughter said the block we were in looked like a hospital wing which says it all. Overall, I don't think this is up to the usual Mercure standard.
4 out of 5
by Neil

Great staff - shame about the room maintenance

Posted 20-Mar-2017 on Hotels
The room let the hotel down, the unpainted pipework, cracked tiles and chipped sink in the bathroom and in the room itself the the condition of the desk and the lumpy mattress left a downbeat impression. Which is a great shame because the front of house staff were brilliant and should be treasured.
5 out of 5
by Andrea

A wonderful stay

Posted 24-Feb-2017 on Hotels
Stayed 2 nights for a wedding and everything was perfect
5 out of 5
by Nicholas

Great place to Stay

Posted 23-Feb-2017 on Hotels
Quiet comfortable stay.
4 out of 5
by Kris

Posted 08-Jan-2017 on Hotels
No hear in the bathroom
1 out of 5
by A verified traveller

Horrible

Posted 02-Jan-2017
Will never stay here again, the room was a disgrace. Carpets were filthy, loose tiles in the bathroom and bath filled with water when showering, the room was dated and extremely uncomfortable and unclean. The check in experience was horrible as we were kept waiting for over 15-20 mins for someone to come to the desk and see us and when the staff member saw us from the office behind reception after we rang the bell, he told us to wait and so we continued waiting and it was past 11.30pm and we were tired and cold and had lots of bags to carry. Unacceptable. We paid £60 for one night and I find this totally unreasonable for the room we were given and the lack of service we received.
4 out of 5
by A verified traveller from London

Try and stay in a historical room!

Posted 30-Dec-2016
We had a lovely stay in a lovely historicTudor room - once we had asked to move from an unattractive modern room that had not been properly cleaned. Service likewise varied from the very good to the merely satisfactory.