Posted 17 Jun 2019 on Hotels
I booked the hotel because of proximity to Kyoto Station, only to find out that the guest center is near the station while the actual room is 2km from station. Also, the shuttle is only available during certain hours and I did not have the fortune to arrive in Kyoto during those hours.
Comment from Hotel Management
25 Jun 2019 by Stay JAPAN, Hotel Management
Thank you very much for staying with us this time. We are sorry to make you uncomfortable during your stay. We will make an improvement on our customer service and hope to see you again.