incompetent staff for 5 star hotel, they tell me the rooms need to be paid because expedia d'int paid them so I paid $1650 again, next day I call expedia for explanation and find out expedia all ready paid the hotel so the excuses of the manager was sorry is new staff member and very arrogant, sorry W you worth 0 for the money I paid. and I spent one hour on the mobile calling overseas for they mistake and I got nothing in return.
Excellent grounds, good swimming pool, bar and facilities. The restaurants are good but they should improve to being very good. The hotel had the wrong booking so I was initially allocated the wrong room which reception changed. The location on Sentosa is very nice with the beach being very close.
We loved our stay here. The hotel staff were so friendly and nothing was to much trouble. We arrived in the early hours of the morning and did not expect to get into our room any earlier than normal check in time (12pm). The manager noticed how tired we looked after flying all night and offered us a temporary room to freshen up and get some sleep. It was such a nice gesture and we really appreciated his thoughtfulness and understanding.
Located in the heart of Sentosa next to the Merlion and Resorts World, Movenpick Heritage Hotel Sentosa depicts the colonial …More
Pocket Guide: Sentosa Island Sentosa Island Hotels
The theme-park island of Sentosa has much to offer for families and visitors in the way of history, shopping, golfing, entertainment, and sightseeing. Get there by the cable car for a bird’s eye view of the area, and hop on the free buses to get around the island. The manmade lagoon at Siloso is the busiest. Finish off with retail therapy at Vivo City, the largest mall.
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